Customer service manager Work, Jobs in Chatteris, Cam (with Salaries)

Customer Service Manager
Trade Mastermind Limited —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
7h
Customer IT Support Manager
HBP Group —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Mentoring
- Leadership
Quick apply
In-house FCA Compliance Lead
Beyond Co —Newmarket
- £65,000 - £75,000 a year
- Hybrid work
- Financial services
- School
- Health & wellbeing programme
- Flexible schedule
Quick apply
Operations Group Manager
Cambridge University Press & Assessment —Cambridge
- £45,100 - £65,350 a year
- Hybrid work
- English
- Leadership
- Communication skills
- Annual leave
5d
Marketing and Communications Manager
Rapidrop Global —Peterborough
- £50,000 - £60,000 a year
- Full-time
- Microsoft Office
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
Assistant Manager
Screwfix —Ely
- Up to £29,600 a year
- Part-time
- Annual leave
- Employee discount
9d
Customer Service Team Leader
Acushnet Golf —Saint Ives
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Service Team Manager
B&Q —Cambridge
- £31,500 - £35,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Team Leader
Card Factory —March
- £13 an hour
- Leadership
Branch Manager Barhill
MAX SPIELMANN —Cambridge
- £13.05 an hour
- Weekend availability
- Customer service
- No experience needed
- Travel
- Employee discount
Quick apply
Branch Manager
Screwfix —Cambridge
- Up to £36,000 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee discount
5d
Site Manager
Keepmoat Homes —Cambridge
- Full-time
- Employee assistance programme
- Employee discount
Head Of Food Operations
Medirest —Trumpington
- £65,000 a year
- Full-time
- Continuous improvement
- Food service
- Organisational skills
Assistant Manager
Starbucks —Brampton
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Cambridge - General Manager
Itsu —Cambridge
- Full-time
- Quick service & fast food restaurant
- Employee assistance programme
- Life insurance
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Administrative experience
- Health & wellbeing programme
- Work from home
Quick apply
9d
Store Manager
Poundland —Peterborough
- Up to £38,000 a year
- Retail management
- Leadership
- Employee discount
8d
Senior Site Manager
Keepmoat Homes —Cambridge
- Full-time
- Employee assistance programme
- Employee discount

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Customer Service Manager

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£45,000 - £50,000 a year
7 hours ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Management
Customer service
English
SaaS
Communication skills
Time management

Full job description

Customer Service Manager

Location: Peterborough (Full-Time, Office-Based)
Salary: £45,000–£50,000 per annum (dependent on experience)

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC The Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average 370–400% business growth.

With over 1,000 active academy members, monthly live training events, and multi-year education programmes, we are scaling rapidly from £10M towards £25M+ revenue.

Our mission is simple:

To transform trades business owners into world-class entrepreneurs.

We operate from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough – the world’s first dedicated university for trades – featuring a 300-person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

The Role

As Customer Service Manager, you will be responsible for overseeing the day-to-day delivery of exceptional customer service across the customer journey, from onboarding through to ongoing engagement and retention.

You will lead and develop a customer-focused team, ensuring customers receive outstanding support and achieve maximum value from our programmes. This role is ideal for a hands-on manager who enjoys coaching people, improving processes, and driving customer satisfaction.

Key Responsibilities Customer Service Management

Lead, motivate, and develop the Customer Service team
Ensure a high standard of support across all customer touchpoints
Monitor service levels and maintain customer service standards
Handle escalated customer queries and resolve issues effectively
Drive a customer-first culture throughout the business

Customer Onboarding

Oversee a structured onboarding process for new customers
Ensure customers receive a positive and engaging introduction to our programmes
Monitor onboarding progress and customer engagement

Customer Success & Account Support

Work closely with Customer Account Managers to support customer success
Help customers maximise the value of their membership and programmes
Ensure proactive communication and relationship management

Retention & Customer Engagement

Support customer retention initiatives
Identify customers at risk of disengagement and implement appropriate action plans
Assist in reducing churn and increasing customer satisfaction

Reporting & Performance Management

Track and report on customer service KPIs, including:
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Customer retention rates
Response and resolution times
Use data and feedback to identify areas for improvement

Cross-Functional Collaboration

Work closely with Sales, Marketing, Operations, and Finance teams
Provide customer feedback and insights to support business improvements
Act as a voice of the customer across the organisation

About You

Proven experience in a Customer Service Manager, Customer Success Manager, or similar leadership role
Strong passion for delivering outstanding customer experiences
Experience managing and developing customer service teams
Excellent communication and problem-solving skills
Strong organisational and time management abilities
Comfortable working in a fast-paced, entrepreneurial environment
Experience within education, coaching, training, SaaS, or subscription-based businesses is desirable

What We Offer

Competitive salary of £45,000–£50,000 per annum (dependent on experience)
Career progression opportunities within a rapidly growing business
Ongoing leadership and professional development
A dynamic and entrepreneurial working environment
The opportunity to make a genuine impact on customers and business growth
Company equipment provided
Tailored training and development
Regular company and team events
Modern office environment
Free on-site parking
Sponsored training and qualifications
Company pension scheme

Why Join Trade Mastermind?

Work with a nationally recognised and fast-growing brand
Help transform the lives and businesses of thousands of trade entrepreneurs
Be part of a company scaling rapidly towards £25M+ revenue
Join an ambitious, high-performance team with significant growth opportunities
Do meaningful work that creates real results for business owners across the UK

Pay: £45,000.00-£50,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in chatteris, cam

Customer Service Manager

Customer IT Support Manager

In-house FCA Compliance Lead

Operations Group Manager

Marketing and Communications Manager

Assistant Manager

Customer Service Team Leader

Service Team Manager

Customer Success Manager

Customer Experience Manager

Team Leader

Branch Manager Barhill

Branch Manager

Site Manager

Head Of Food Operations

Assistant Manager

Cambridge - General Manager

Associate Business Development Manager

Store Manager

Senior Site Manager

I want to receive the latest job alerts for customer service manager in chatteris, cam

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