Director of process improvement Work, Jobs in Chatteris, Cam (with Salaries)

Operational Excellence Lead
Jensten Group —Huntingdon
- Remote
- Customer service
- Travel
- Leadership
- Annual leave
- Employee discount
Quick apply
13h
People Operations Manager
Malary Ltd —Cambridge
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Human resources
- Free parking
- Annual leave
Quick apply
1d
Director of Clinical Quality (Remote)
Cartwheel —Cambridge
- £155,000 - £185,000 a year
- Full-time
- Remote
- IT
- School
- Annual leave
- Life insurance
Executive Director, Customer Services
CHS Group —Cambridge
- £102,500 a year
- Full-time
- Communication skills
13d
Director, Change Management
AstraZeneca —Cambridge
- Machine learning
- Leadership
6d
Assistant Director - Digital & Innovation
Villiers Park Educational Trust —Cambridge
- £42,000 - £46,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Project management
- Annual leave
- Employee assistance programme
Quick apply
5d
Operations Director
Agfa —Cambridge
- Leadership
Senior Knowledge and Information Specialist (Flexible Location)
Stone King —Cambridge
- Full-time
- Hybrid work
- Business development
- AI
Quick apply
6d
RCM Operations Analyst (Remote)
Cartwheel —Cambridge
- £62,000 - £83,000 a year
- Full-time
- Remote
- Microsoft Excel
- Management
- SQL
- Annual leave
- Life insurance
Director of Software Engineering (Systems Software)
Arm —Cambridge
- £168,300 - £227,700 a year
- Hybrid work
- Linux
Assistant Project Manager - Peterborough
Princebuild —Peterborough
- Full-time
- Microsoft Office
- Project management
- Bachelor's degree
Area Support Manager - South and Coastal Lincolnshire
IVC —Spalding
- £35,000 - £45,000 a year
- Full-time
- Travel
- Mentoring
- Employee discount
5d
Managing Director Environment Testing UK
Eurofins —Newmarket
- Full-time
- Sales
- English
- Bachelor's degree
Quick apply
11d
Associate Director - Commercial Consultancy - Utilities
Mace —Peterborough
- Full-time
- Hybrid work
- Contracts
- Leadership
Head of Production
Thermoteknix Systems Limited —Waterbeach
- Full-time
- Management
- Engineering
- ERP systems
Onboarding Client Accountant
Encore —Cambridge
- £35,000 - £40,000 a month
- Full-time
- Remote
- Microsoft Excel
- Analysis skills
- Accounting
Quick apply
Senior Director, Head of AI for Clinical Development, Early BPRD
AstraZeneca —Cambridge
- Bar
- Azure
- Doctoral degree
5d
Admin Project Coordinator / Senior Admin Project Coordinator
Altos Labs —Cambridge
- £42,600 - £62,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Full Time Area Manager (Cleaning Industry) - 2
GSF SANDYLIGHT LTD —Peterborough
- £30,000 - £35,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Senior Proposal Manager
VCLS —Cambridge
- Full-time
- Remote
- AI
Quick apply

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director of process improvement jobs near chatteris, cam

Operational Excellence Lead

Jensten Group -
Huntingdon

Quick apply

Job details

13 hours ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Customer service
Leadership

Full job description

We’re looking for an exceptional Operational Excellence Lead to head our broking operations function and drive commercial performance, operational efficiency, and client service delivery across our Retail division.

Reporting directly to the Group Operations Director, you will be at the heart of our drive to optimise people and technology to deliver excellence in customer service in the most efficient ways possible.

You will lead a multidisciplinary team — responsible for Regional Operations Managers and Quality Assurance — ensuring a consistent, data driven, and performance focused approach across our broking operations.

This role is remote, with travel required across our regional offices

What You’ll Be Doing:

Leading the operational excellence strategy to uplift commercial performance, EBITDA margin, and operational efficiency.
Championing customer service delivery and outcomes, tracked through metrics and KPIs.
Driving data‑led decision making, ensuring insight, KPIs and reporting inform business actions.
Overseeing the Quality Assurance function to ensure consistent, compliant trading behaviours.
Delivering continuous improvement across trading processes, including through use of AI and automation to create a step-change in our growth capability.
Partnering with senior stakeholders across Retail Broking, Operations, Compliance, L&D and Integration to ensure the best possible outcomes for our clients
Providing leadership, coaching and development to a remote team.

What We’re Looking For:

As our Operational Excellence Lead, you’re a supportive but focused people manager who knows how to get the best from your team. You have a clear vision for what operational excellence means to our trading teams, and use data and insight to guide decisions, solve problems and improve trading processes. You’re comfortable working with colleagues at all levels in the organisation, offering clear direction and helping your team stay accountable. Above all, you care about making practical improvements that strengthen performance and support the business.

You’ll ideally have:

Demonstrable experience of driving process and customer service improvements in a broking or trading‑focused insurance environment.
Strong people leadership skills, with experience managing remote teams.
Proven ability to influence stakeholders at all levels, including senior leaders.
Strong operational and change management awareness and the ability to measure the benefits of improvements.
Experience using Acturis (nice to have).

Rewards & Benefits:

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

Competitive salary with an annual pay review and bonus scheme
27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) plus bank holidays
Auto enrolment into our excellent pension scheme (5% employer matched contribution)
Flex-benefits- A range of flexible benefits to choose from, that are most important to you
Group Life Assurance cover
3 months Maternity, Paternity & Adoption leave all fully paid
Professional qualification study support relevant to your role and career
Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
Holiday purchase scheme- up to 5 days annually

About Jensten Group

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Operating through six specialist divisions — Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking and Underwriting — we deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing more than £650 million GWP into the market. We employ around 1,000 colleagues across 35 locations and support 85 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.

#LI-LP1

Quick apply

Refine Your Search

director of process improvement jobs in chatteris, cam

Operational Excellence Lead

People Operations Manager

Director of Clinical Quality (Remote)

Executive Director, Customer Services

Director, Change Management

Assistant Director - Digital & Innovation

Operations Director

Senior Knowledge and Information Specialist (Flexible Location)

RCM Operations Analyst (Remote)

Director of Software Engineering (Systems Software)

Assistant Project Manager - Peterborough

Area Support Manager - South and Coastal Lincolnshire

Managing Director Environment Testing UK

Associate Director - Commercial Consultancy - Utilities

Head of Production

Onboarding Client Accountant

Senior Director, Head of AI for Clinical Development, Early BPRD

Admin Project Coordinator / Senior Admin Project Coordinator

Full Time Area Manager (Cleaning Industry) - 2

Senior Proposal Manager

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