To maintain control and act as a senior fitness advisor and acting supervisor within the sports facilities, at Hopwood Hall College. To assist in ensuring the facilities can function effectively and safely for both College and community usage. To ensure that all users enter the premises in accordance with laid down procedures and that a full and professional service is provided.
To undertake a wide range of duties, including use of till systems and booking management systems, supervisory cover in the absence of manager/supervisor, dealing with customer enquiries, stock control, cash handling, cleaning duties, health suite duties, delivery of classes Curricular and commercial and control of all indoor and outdoor sport facilities, and the moving and setting up of equipment as required. Including the development of enrichment programmes and initiatives.
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To provide a welcoming clean, safe and professional environment to all visitors. Including staff, students and the general public and be part of a cleaning rota health and safety and safeguarding checks and implementation and compliance
- To provide cover as “Acting Duty Supervisor” in the absence of the manager/supervisor in accordance with rota systems and daily duties including work experience control and safety of operations and systems
- To issue a safe fitness programme to each individual in correspondence with a signed health declaration, recommending appropriate exercise prescriptions and advice, so that members are physically able to participate in all activities
- To deal with enquiries face to face and by telephone concerning all activities in addition to supporting the manager/supervisor in terms of contractual compliance and policy of the Sports Arena and Sports Park
- Administration duties
- To be responsible for the emergency evacuation protocol and implementation in the case of an emergency
- To carry out risk assessments to ensure the safety of all users of the facility
- To assist in safeguarding the security of equipment, users and the building, including external areas, Grass fields by carrying out regular checks and risk assessments as directed by the supervisor or manager
- To ensure implementation of all safeguarding procedures, are followed at all times and reported accordingly
- To provide first aid service as and when required to curriculum, staff and the general public
- To effectively demonstrate, observe and evaluate members to ensure they have a safe operational knowledge of the fitness suite and its equipment. To monitor students and keep them safe whilst training relevant to your skills and Qualifications and experience
- To ensure continuous development and improvement of professional knowledge
- To be responsible for advice and support to members/general public and curriculum, appropriate to your skills and qualifications, including the directing of activities for users to prevent injury, misuse or damage to facilities
- To maintain and process information using both computerised and manual records and door security systems
- To participate in a cleaning rota as designated by the centre manager including internal and external area’s and basic maintenance where necessary
- To check and record daily floats at start and end of the shift including completion of summary sheets and the reconciliation of the monies in accordance with Hopwood Hall College financial regulations
- The control and cleaning of all facilities including changing rooms, toilets, training rooms grass pitches external areas and Astroturf.at the Arena and Sports Park and grass fields and associated changing rooms and training rooms
- To operate as a key holder in the opening and locking up of all area’s and facilities. Including alarms systems and barriers
- To Fill and control vending machines to service our College community including stock control and similar
- To deal with enquiries face to face and by telephone concerning all activities of the Arena and pavilion
- To provide a full reception service including all bookings, replacement of stock, operation of a computerised till and membership database. The issuing of receipts and keys, also to include the undertaking of counter sales as and when required
- To undertake in-house and other training in order to maintain an up-to-date working knowledge of designated Fitness Centre systems and procedures, and contribute to improvements in service levels Development of the facility and promotional activities and events
- Assembling, dismantling and moving of equipment
- To play a full part in the “life of the college and community”, to support its mission, ethos and help in the development and delivery of enrichment Programmes and/or participation. To deliver practical workout out sessions and to support of the wider college. To support of out of term holiday clubs, Competitions and community cohesion projects and similar as designed by the Centre Manager
- Any other duties of a similar level of responsibility as may be required.
Qualifications
Essential Criteria
- First Aid Certificate or willingness to work towards
- Recognised Gym instructor/personal Trainer Qualification
- Level 3 Supervisory or similar Certification or willingness to work towards
- Knowledge of databases, membership and till systems, spreadsheets excel, word
Competent in being able to present statistics and data and assist and/or leading a small team.
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Desirable Criteria
- Customer service qualification
- E.T.M. qualification
- Understanding of database systems and analysis
- Intermediate level it skills Knowledge of word, excel and power point
- Leader award and/or similar Coaching qualification. Or Any other course relevant to the position
- Access to transport for work at our Rochdale site
How Identified: Application and interview.
Experience
Essential Criteria
- Experience in the provision of customer care services
- Ability to respond to difficult situations in a calm and efficient manner, and deal with multiple priorities and demands
- Ability to communicate clearly and effectively
- Ability to work on own initiative
- Outgoing personality, good communication skills, and smart appearance.
Desirable Criteria
- Experience in a busy Sports Centre environment or similar
- Experience of working with minors and/or vulnerable adults
- Experience of dealing with Community initiatives organising events, programmes activities and delivery
- Advanced Gym qualifications/experience
How Identified: Application/Interview
Specialist Knowledge
Essential Criteria
- Knowledge of appropriate and safe use of Fitness Centre equipment
- Knowledge of Health and Safety and customer care and safeguarding
- Knowledge of membership systems Booking management software
Good knowledge of I.T in a leisure environment
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Desirable Criteria
- Supervisory skills or experiences in management of staff or willingness to work towards
- G.P referral qualification or equivalent
- E.T.M qualification, yoga/Pilates, and/or advanced personal training qualification
- Leadership qualification or experience of leading small teams
Knowledge of promotion and marketing in busy gym environments of similar
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How Identified: Application/Interview
IT Skills
Essential Criteria
- Competent computer skills and knowledge of till and membership systems
- Membership database programmes and Till systems effective operation.
Willing to undertake training appropriate to role and development
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Desirable Criteria
- Experience in a busy leisure environment sports facility or similar
Supervisory experience or leading teams.
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How Identified: Application/Interview
STAFF BENEFITS
- Career average pension scheme
- Free gym membership at our Middleton Campus Sports Arena
- Purchase loans for computers and bikes
- Staff discount at the College’s Riverside Salon, Sports Arena and Holiday Clubs
- On-site nursery (Rochdale Campus)
- Credit union for savings, low cost loans and life assurance
- Free on-site parking
- On-site Dog Kennels (spaces not guaranteed)
- An electric and hybrid car salary sacrifice scheme (with charging points on site)
- A cycle to work scheme
- Discounted public transport tickets
- Generous holiday entitlement (Teaching staff: 53 days, Business Support staff: 35 days (From 1st August 2026) plus bank holidays
- Christmas/New Year closure and the opportunity to buy additional holidays
- Two Health and Wellbeing days per year
- Subsidised bistro and refectory
We are a Further Education College and University Centre offering a range of full and part time courses employing over 600 staff on our campuses in Rochdale and Middleton situated to the north-east of Manchester.
We are committed to being a great place to work and have membership status of the Greater Manchester Good Employment Charter. We are a Living Wage employer and an accredited Disability Confident Employer. Our Equality, Diversity & Inclusion statement is designed to ensure that unfair discrimination does not take place in any part of our recruitment process.
We are committed to safeguarding and promoting the welfare of all learners and colleagues and we expect all colleagues and volunteers to share this commitment. The college complies with Safer Recruitment guidance in line with Keeping Children Safe in Education and all successful applicants are required to undertake a DBS check and other pre-recruitment checks in line with our Safer Recruitment policy. It is an offence to apply for a regulated role at the College if you are barred from working with children (or vulnerable adults if in a role where this applies).
This role is exempt from the Rehabilitation of Offenders Act 1974 and exemption orders 1975, 2013 and 2020.
