Service desk engineer Work, Jobs in Cheadle, Gtm (with Salaries)

EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
Service Desk Engineer
Shawbrook —Manchester
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Enterprise Service Desk Engineer
Zen Internet —Rochdale
- From £30,000 a year
- Overtime
- Hybrid work
- Communication skills
- Employee discount
- Sick pay
Quick apply
8d
IT Support Engineer
Serries Business and Technology Services —Manchester
- £30,000 - £34,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
Quick apply
10d
IT Engineer Degree Apprentice
QA Apprenticeships —Stockport
- £29,064 - £32,061 a year
- Full-time
- Windows
- Project management
- Continuous improvement
- Free parking
13d
IT Service Desk/Site Engineer
JN Bentley —Manchester
- Full-time
- Customer service
- Windows
- Travel
Quick apply
Customer Service Desk Manager
Hybrid Asset Solutions LTD —Manchester
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Referral programme
Quick apply
Senior Network Engineer
razorblue Careers —Salford
- £48,000 - £53,000 a year
- Hybrid work
- English
- Computer networking
- Life insurance
- Referral programme
Quick apply
IT Infrastructure Engineer
EG Group —Horwich
- Full-time
- Hybrid work
- Windows
- Scripting
- IT
- Free parking
- Annual leave
End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Azure
- Customer service
- Windows
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Coordination & Compliance Supervisor - Oldham
City Facilities Management (UK) —Oldham
- £33,113 a year
- Full-time
- Supervising experience
- Organisational skills
- Leadership
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
14d
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
3rd Line Infrastructure Engineer
LIMA —Salford
- £45,000 - £55,000 a year
- Weekend availability
- Communication skills
- Employee assistance programme
System Support Specialist - North America
PHMG Careers —Manchester
- £29,000 a year
- Communication skills
- Gym membership
Quick apply

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EUC Engineer

CGI -
Manchester

Quick apply

Job details

Permanent | Full-time

Benefits

Company pension

Qualifications

Software troubleshooting
Customer service
Software deployment
IT support
IT
Communication skills

Full job description

Join CGI and help deliver an exceptional digital workplace experience for our clients. As an End User Compute (EUC) Engineer, you'll play a vital role in keeping people connected, productive, and supported through responsive, face-to-face technical expertise. Working onsite, you'll resolve issues that matter, improve the end-user experience, and contribute to the reliable delivery of critical IT services. You'll have the opportunity to take ownership of your work, collaborate with experienced colleagues, and develop your skills in an environment that values innovation, continuous improvement, and professional growth.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position is onsite in Manchester.

Your future duties and responsibilities

In this role, you will provide hands-on, face-to-face technical support for end users from a dedicated Tech Bar and across the client site, ensuring colleagues receive a seamless and professional IT support experience. You'll diagnose and resolve desktop, laptop, peripheral, and workplace technology issues while taking ownership of incidents and service requests through to completion.

Working closely with the Service Desk and specialist technical teams, you'll help maintain a secure, compliant, and high-performing end-user environment. You'll be encouraged to identify opportunities for service improvement, share knowledge with colleagues, and contribute to a collaborative culture where delivering outstanding customer outcomes is at the heart of everything you do.

Key responsibilities:

Provide & Resolve – Deliver first and second-line support for desktop, laptop, mobile device, and peripheral issues.
Diagnose & Troubleshoot – Investigate and resolve hardware, software, operating system, and application incidents.
Support & Engage – Deliver professional face-to-face support through the onsite Tech Bar.
Provision & Deploy – Configure, build, deploy, replace, and refresh end-user devices.
Maintain & Optimise – Ensure devices remain secure, compliant, and aligned with operational standards.
Support & Collaborate – Assist with meeting room and collaboration technology to maximise user productivity.
Own & Deliver – Manage incidents and service requests within agreed SLAs, escalating where appropriate.
Improve & Innovate – Identify opportunities to enhance support processes and the overall end-user experience.
Document & Communicate – Maintain accurate support records and provide clear updates to users and stakeholders.

Required qualifications to be successful in this role

To succeed in this role, you'll bring strong end-user computing experience combined with excellent customer service and communication skills. You'll be confident troubleshooting a broad range of desktop technologies, comfortable working independently onsite, and committed to delivering a first-class support experience while maintaining high technical and operational standards.

Essential qualifications:

Experience supporting Windows desktop and laptop environments in an enterprise setting.
Strong troubleshooting skills across hardware, software, peripherals, and workplace technologies.
Experience with device provisioning, imaging, deployment, and hardware refresh activities.
Knowledge of Microsoft 365 and standard desktop productivity applications.
Experience supporting collaboration and meeting room technologies.
Excellent customer service and face-to-face communication skills.
Ability to prioritise workload and manage incidents within agreed service levels.
Experience using IT Service Management (ITSM) tools.
A proactive, organised approach with a focus on continuous improvement.
Eligibility to obtain UK Security Clearance.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

service desk engineer jobs in cheadle, gtm

EUC Engineer

Service Desk Engineer

Enterprise Service Desk Engineer

IT Support Engineer

IT Engineer Degree Apprentice

IT Service Desk/Site Engineer

Customer Service Desk Manager

Senior Network Engineer

IT Infrastructure Engineer

End User Support Engineer I

2nd Line Service Desk Team Leader

Service Desk Team Leader

1st Line IT Service Desk Engineer

Service Desk Team Leader

Coordination & Compliance Supervisor - Oldham

2nd Line Service Desk Team Leader

3rd Line Support Engineer

1st Line Support Engineer

3rd Line Infrastructure Engineer

System Support Specialist - North America

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