Senior it technician Work, Jobs in Chelmsford, Ess (with Salaries)

Senior IT Support Technician
TELEONIXS LTD —Basildon
- £41,700 a year
- Full-time
- English
- Continuous improvement
- Travel
- Sick pay
Quick apply
2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
4d
Technical Support Engineer
Microtill Ltd —Chelmsford
- From £22,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
- Free parking
Quick apply
3d
Senior Data Center IT Technician
Nebius —Harlow
- Data analysis skills
- English
- IT
Quick apply
Sr Administrator (Support & Operations)
HCLTech —Basildon
- Customer service
- English
- Linux
11d

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Senior IT Support Technician

TELEONIXS LTD
Basildon

Quick apply

Job details

Permanent | Full-time
£41,700 a year

Benefits

Company pension
Sick pay

Qualifications

Adobe Photoshop
Adobe Illustrator
English
Graphic design
Continuous improvement
IT support
IT
Linux
Adobe InDesign
Active Directory
Digital design

Full job description

We are hiring an experienced IT Technician to provide on-site IT support for our client.

This is a 2nd line support role, suited to someone with solid technical experience who is confident handling more complex issues and acting as an escalation point, while still remaining hands-on and user-facing. You will work closely with the Infrastructure Lead and wider IT team to ensure systems remain secure, reliable, and running smoothly across the organisation.

Alongside resolving more advanced technical issues, you will also support day-to-day IT operations, including assisting with 1st line support where required to keep service levels high.

Working hours are 9 am-5 pm.

Responsibilities:

Provide 2nd line IT support, resolving more complex technical issues
Act as an escalation point for 1st line support
Own the toughest challenges: Diagnose and resolve advanced hardware, software, and network issues with precision.
Lead and inspire: Mentor technicians, foster collaboration, and build a culture of excellence.
Drive performance: Analyse helpdesk metrics, implement improvements, and elevate customer satisfaction.
Assist with 1st line support when required to maintain service continuity
Troubleshoot hardware, software, and network problems
Log, manage, and resolve tickets within agreed SLAs
Monitor systems, alerts, and complete routine checks and backups
Support user accounts, devices, and access management
Assist with patching, maintenance, and system health checks
Contribute to IT projects and continuous improvement initiatives
Maintain accurate documentation and knowledge base content
Follow IT security best practices
Participate in the on-call rota

What Makes You Stand Out

Proven success in senior IT support roles, with expert-level knowledge of Windows/Linux servers, Active Directory, networking, and cloud technologies.
A natural leader with strong people skills and the ability to motivate and mentor.
Certifications like Microsoft, WatchGuard or CompTIA? Even better.
Calm under pressure, detail-oriented, and committed to continuous learning.

Experience:

IT support: 5 years (required)

Willingness to travel: 100% (required)

Work Location: In person

If you are a highly motivated IT professional with a passion for delivering exceptional service and possess the necessary skills and experience, we would love to hear from you. Apply today to join our dynamic team and contribute to the success of our clients.

Pay: £41,700.00 per year

Benefits:

Company pension
Sick pay

Experience:

Graphic design: 1 year (preferred)

Language:

English (preferred)

Work Location: In person

Quick apply

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senior it technician jobs in chelmsford, ess

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