Senior support analyst Work, Jobs in Chelmsford (with Salaries)

Senior Service Desk Analyst- Finance
ParentPay Group —Chelmsford
- Full-time
- Organisational skills
- School
Performance Analyst
Marlborough Highways —Chelmsford
- £30,000 - £32,000 a year
- Microsoft Excel
- Management
- Maintenance
- Free parking
Quick apply
13d
Senior Pricing Analyst - Non Standard Team
Allianz —Chelmsford
- £50,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- AI
- Employee discount
Senior Operations Finance Analyst
ASR Group —London
- Bachelor's degree
- No degree
- Tax experience
Business Systems, Delivery & Change Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £75,000 a year
- Full-time
- Remote
- PMP
- Analysis skills
- Business
- Employee discount
Player Safety Analyst - Online iGaming
Onyx Gaming —Colchester
- From £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Free parking
Quick apply
9d
Reward Analyst
Transport for London —London
- £43,000 - £48,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SharePoint
- Annual leave
- Employee discount
2d
CASS Operations and Data Analyst
Financial Conduct Authority —London
- £47,300 - £59,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Data analysis skills
- Annual leave
3d
Cost Estimator & Price Analyst
Leonardo UK Ltd —Basildon
- £44,171 - £54,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
- Referral programme
Financial Planning Analyst (FP&A Analyst)
Europlaz Medical Device Manufacturing —Southminster
- Microsoft Powerpoint
- Microsoft Excel
- Accounting
Senior FP&A Analyst
Raytheon —Harlow
- Full-time
- Hybrid work
- Communication skills
- Sick pay
5d
Credit Analyst
ADM —London
- Microsoft Excel
- Data analysis skills
- Accounting
PROJECT CONTROL SPECIALIST
Laing O'Rourke —Dartford
- Microsoft Excel
- Data analysis skills
- Project management
13d
Equity Research, Energy/Oil & Gas, Senior Associate, London
Jefferies & Company, Inc. —London
- Full-time
- Microsoft Excel
- Communication skills
Trainee IT System & Development Assistant
Holmes and Hills LLP —Halstead
- Software development
- Python
- Employee assistance programme
- Life insurance
Finance Analyst
Uniserve —Tilbury
- Full-time
- Microsoft Excel
- Data analysis skills
- Business
- Free parking
- Referral programme
Quick apply
UK Investment Banking - Associate / Vice President
Jefferies & Company, Inc. —London
- Full-time
Analyst / Associate - FIG M&A
Jefferies & Company, Inc. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
UK Investment Banking - Associate
Jefferies & Company, Inc. —London
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
Insights, Design and Development Analyst- 9 months FTC
Financial Conduct Authority —London
- £41,600 - £57,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Annual leave
3d

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Senior Service Desk Analyst- Finance

ParentPay Group -
Chelmsford

Apply Now

Job details

Permanent | Full-time

Qualifications

ITIL
Organisational skills
Problem management
Root cause analysis

Full job description

Description

As a Senior Service Desk Analyst – you will work tenaciously to resolve customer issues and challenge processes driving continuous improvement. You will act as the single point of contact between the service desk and the customer, ensuring the team provide exceptional 2nd line support for Financial Management Systems including FMS, FMS6, SIMS Fees Billing and SIMS Finance.

The key duties will involve monitoring and managing support calls & cases to point of resolution aligned to prioritisation criteria and SLAs delivering high-quality support across the SIMS product suite.

You will:

Act as the key escalation point between Support, Product and Development teams
Own complex issues through to resolution driving case management across 2nd lineProactively identify recurring problems collaborating with the Problem Management team
Influence service improvements and customer experience outcomes

Key Responsibilities

Service & Support Excellence

Manage & provide expert 2nd Line support across all channels: phone, email & digital channels, owning cases through to resolution
All interactions and cases must be accurately logged & effectively manged within ServiceNow aligned to SLA’s and priorities
Deliver timely, clear, confident communication to customers at all stages

Collaboration & Escalation

Work closely with 1st Line, Product and Development teams to resolve issues efficiently
Act as an escalation point for complex or sensitive cases
Share knowledge and coach others to maximise team capability

Problem Management & Continuous Improvement

Challenge existing processes and propose smarter, more efficient ways of working
Contribute to reducing repeat contacts and improving first-time fix rates
Identify trends and recurring issues, contributing to the root cause analysis
Drive Problem Management activities in line with ITIL practices

Knowledge & Capability

Build deep expertise in SIMs systems & develop capability across SIMs systems
Contribute to and manage high-quality knowledge base content
Remain current with product updates, system changes and best practices

Skills, Knowledge and Expertise

Mindset & Behaviour

Tenacious and proactive — you don’t stop at the first fix
Naturally curious — you challenge the norm and look for better ways of working
Passionate about delivering great customer outcomes, not just closing tickets
Resilient and calm under pressure, with strong ownership

Skills & Experience

Strong experience in a 2nd Line / Service Desk / Application Support role
Proven ability in problem solving and root cause analysis
Working knowledge of ITIL practices, particularly Incident & Problem Management
Experience supporting SIMS and/or Finance systems (FMS, FMS6, etc.) is highly desirable
Ability to communicate complex technical issues clearly to non-technical users
Strong organisational skills with the ability to prioritise effectively

About ParentPay Group

At ParentPay Group, we believe that when schools run well, students thrive. That’s why we’ve spent decades building the operating system that supports well‑run schools – a seamless layer of tools, insights, and support that makes school life simpler for teachers, leaders, caterers, parents, and students alike.

From cashless payments and parent engagement to catering management, library systems, and MIS platforms, we connect the everyday parts of education through simple, secure, and connected tools. What began as a way to make school payments easier has grown into Europe’s leading EdTech group – trusted by over 20,000 schools and 9 million users across the UK and Europe.

Every day, our platforms process millions of payments, messages, and data points, quietly working in the background so schools can shine out front. Together, we’re helping schools save time, cut costs, and create more time for learning.

ParentPay Group is more than a collection of brands. We are a group of people dedicated to supporting well‑run schools and giving time back to teachers, parents, caterers, admin staff – and most importantly, to students.

Apply Now

Refine Your Search

senior support analyst jobs in chelmsford

Senior Service Desk Analyst- Finance

Performance Analyst

Senior Pricing Analyst - Non Standard Team

Senior Operations Finance Analyst

Business Systems, Delivery & Change Manager

Player Safety Analyst - Online iGaming

Reward Analyst

CASS Operations and Data Analyst

Cost Estimator & Price Analyst

Financial Planning Analyst (FP&A Analyst)

Senior FP&A Analyst

Credit Analyst

PROJECT CONTROL SPECIALIST

Equity Research, Energy/Oil & Gas, Senior Associate, London

Trainee IT System & Development Assistant

Finance Analyst

UK Investment Banking - Associate / Vice President

Analyst / Associate - FIG M&A

UK Investment Banking - Associate

Insights, Design and Development Analyst- 9 months FTC

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