Head of customer service Work, Jobs in Cheltenham, Eng (with Salaries)

Head of People Partnering & Operations
University of Gloucestershire —Pittville
- £58,226 - £67,469 a year
- Continuous improvement
- Human resources
- Leadership
18h
Team Leader, Contact Centre Operations (12 months FTC)
Kohler —Cheltenham
- Up to £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Head of Site
Babcock International —Tewkesbury
- Up to £75,000 a year
- Full-time
- Maintenance
- Communication skills
- Annual leave
Managing Director
Brusco Food Group —Evesham
- From £100,000 a year
- Full-time
- Microsoft Outlook
- Data analysis skills
- Bakery
- Free parking
- Health & wellbeing programme
Quick apply
1h
Veterinary Receptionist / Client Care Advisor
Vets for Pets —Gloucester
- Full-time
- Computer literacy
- Front desk
- Employee discount
6d
Retail Assistant
The Range —Gloucester
- Up to £12.71 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
Quick apply
2d
Head of B2C Sales
Cotswold Energy Group —Stonehouse
- Full-time
- Hybrid work
- Sales
- Salesforce
- Bachelor's degree
Quick apply
13d
Head of Business Development
AirTanker —Carterton
- £98,194 - £109,104 a year
- Full-time
- Leadership
- Communication skills
Quick apply
10d
Head of Customer Activation
Open GI Limited —Worcester
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
10d
Deputy Manager
Gloucestershire County Council —Gloucester
- £41,771 - £47,181 a year
- Hybrid work
- English
- Supervising experience
- Organisational skills
10d
Head of Organisational Resilience
Benefact Group —Gloucester
- Full-time
- Hybrid work
- Travel
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Supervisor
Lindt Careers —Gloucester
- Bar
- Analysis skills
- IT
Area Manager Southwest
Support Hub - Office —Cheltenham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
16h
Head of Business Unit
L3Harris Technologies —Tewkesbury
- Bachelor's degree
- Gym membership
6d
Head Office Coordinator
Bruton Knowles Limited —Gloucester
- Full-time
- Customer service
- Microsoft Office
- In-person
Lead Service Management Specialist
Benefact Group —Gloucester
- Full-time
- Hybrid work
- ERP systems
- IT
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Duty Manager
The Range —Gloucester
- Full-time
- Management
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
2d
Business Continuity and Resilience Manager
Sanctuary Group —Worcester
- £45,736 - £48,157 a year
- Full-time
- Travel
- Annual leave
- Employee discount
Quick apply
13d
CRM Manager
HyperGrowth Recruitment —Cheltenham
- Remote
- CRM software
- English
- Life insurance
Quick apply
13d
Sales and Design Consultant
Sofas and Stuff —Cheltenham
- Weekend availability
- Sales
- Computer literacy
- In-person
Quick apply
4d

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head of customer service jobs near cheltenham, eng

Head of People Partnering & Operations

University of Gloucestershire -
Pittville

Apply Now

Job details

Fixed term contract
£58,226 - £67,469 a year
18 hours ago

Qualifications

Continuous improvement
Human resources
Leadership

Full job description

Grade 9 | 0.6 FTE (22.2 hours per week) | 12-month fixed-term contract

Your normal place of work will be Pitville Campus, although you may be required to work across University sites and in line with the University’s agile working arrangements.

We are looking for an experienced, collaborative and value-led HR leader to join us as our Head of People Partnering and Operations.

Reporting to the Director of People, this is a key leadership role within the People Function, with responsibility for leading our People Partnering service and providing oversight of People Operations. You will directly manage our 3 People Partners who have responsibility for the People Advisors and Administrators and the Operations Partner, helping to ensure a high-quality, inclusive and professional service across the University.

This is a 12-month fixed-term opportunity offered at 0.6 FTE, ideal for someone who combines strategic thinking with strong operational judgement and who enjoys leading through others to deliver high-quality people outcomes.

About the University of Gloucestershire

University of Gloucestershire is a vibrant, modern institution spanning campuses in Cheltenham and Gloucester, serving over 11,000 students with over 900 dedicated staff. Building on a proud heritage dating back to 1847, the University combines academic excellence with a strong focus on innovation, community partnership and practical, real-world learning.

We are a values-led institution, with values of Integrity, Nurture, Ambition, Curiosity and Sustainability.

About the team

Our People Function supports the University through a partnering and operational model that brings together strategic people support, advisory expertise, operational delivery, data and continuous improvement.

You will join a values-led, collaborative team committed to delivering an inclusive, professional and high-quality service across the University.

What you will be doing

Lead and develop our People Partnering and Operations activities, ensuring consistency, quality and a positive customer experience across the University.

Act as the senior escalation point for complex employee relations matters, organisational change and wider people risk.

Lead key strategic People projects and help translate our People Strategy and priorities into practical delivery.

Support the Director of People with trade union relationships, consultation and engagement.

Work with senior leaders and managers across the University to provide credible, pragmatic and solution-focused people leadership.

Ensure effective alignment between partnering, operations, people data, policy and service improvement.

What we are looking for

Substantial senior HR / People leadership experience in a complex organisation.

Strong experience of leading HR Business Partnering / People Partnering and/or People Operations services.

A track record of managing complex employee relations matters and supporting organisational change.

The confidence to work credibly with senior stakeholders and trade union representatives.

The ability to lead through others, build capability and drive service improvement.

A strong understanding of employment law, people risk and inclusive practice.

Experience of using people data and insight to shape decisions and improve services.

How to apply

To apply please click on APPLY at the bottom of this page, you will be asked to complete our application form, alternatively, you can submit a CV and Support Statement showcasing how you meet the essential criteria, CVs alone will not be considered. Please see applicant guidance for help and advice on how to complete the application process.

Contact Details

If you wish to have an informal conversation about the role please contact Jenny Storey at [email protected] to arrange a telephone call.

Key Dates

Closing Date: 21st June 2026

Shortlisting Date: 22nd June 2026

Interview Dates: 25th & 26th June 2026

To avoid disappointment please apply early, should we find a suitable candidate we will close the advert.

For more information about out benefits and working for the University please click here

The University is committed to building a diverse and inclusive staff community and welcomes applications from currently under-represented sections of our workforce. We are proud to be a Disability Confident Leader, guaranteeing an interview to everyone who meets the definition of disability set out in the Equality Act 2010 and the essential criteria contained within the person specification.

Apply Now

Refine Your Search

head of customer service jobs in cheltenham, eng

Head of People Partnering & Operations

Team Leader, Contact Centre Operations (12 months FTC)

Head of Site

Managing Director

Veterinary Receptionist / Client Care Advisor

Retail Assistant

Head of B2C Sales

Head of Business Development

Head of Customer Activation

Deputy Manager

Head of Organisational Resilience

Supervisor

Area Manager Southwest

Head of Business Unit

Head Office Coordinator

Lead Service Management Specialist

Duty Manager

Business Continuity and Resilience Manager

CRM Manager

Sales and Design Consultant

I want to receive the latest job alerts for head of customer service in cheltenham, eng

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