2nd line support engineer Work, Jobs in Cheltenham, Gls (with Salaries)

2nd Line Engineer (DV Cleared)
Forfusion —Cheltenham
- £35,000 - £55,500 a year
- Communication skills
- Gym membership
- Life insurance
IT Support Engineer
iCOMAT —Gloucester
- Customer service
- IT
- Communication skills
7d
Customer Success Associate
Indra Renewable Technologies —Malvern
- £26,227.50 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
7d
Digital Workplace Engineer
South Staffordshire Plc —Worcester
- Up to £35,000 a year
- Full-time
- Customer service
- Driving
- IT

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IT Support Engineer
iCOMAT —Gloucester
Full UK driving licence and the right to work in the UK. We're looking for someone who is practical, reliable, and solutions-focused; comfortable working with…
7d
IT Support Engineer - Fixed Term
Astroscale —Didcot
There will be project work and activities outside of the daily ticket grind to keep you motivated and learning. Diagnosing and fixing network problems.
£30,000 - £50,000 a year

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2nd line support engineer jobs near cheltenham, gls

2nd Line Engineer (DV Cleared)

Forfusion
Cheltenham

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Job details

£35,000 - £55,500 a year

Benefits

Company pension
Private medical insurance
Gym membership
Life insurance
Sick pay

Qualifications

ITIL Certification
CCNA
JNCIA
LAN
Technical support
Network infrastructure
ITIL
NVQ
BTEC
Communication skills

Full job description

As a DV Cleared NOC Engineer, you are responsible for maintaining and supporting secure, mission-critical network infrastructure. Operating within a highly secure environment, you will monitor and manage core networks, respond to incidents, and ensure operational continuity in line with strict security and compliance standards.

This role requires active Developed Vetting (DV) security clearance due to the highly sensitive nature of the systems you will support.

Key Responsibilities

Monitor and manage secure LAN/WAN networks and services within classified environments, ensuring uptime, performance, and integrity.
Conduct incident triage, fault diagnosis, and resolution at 1st and 2nd line levels, escalating where necessary to senior engineers or vendors.
Apply configuration changes, security patches, and software updates in accordance with change control policies and customer authorisations.
Analyse and interpret design documents, configuration guides, and secure baseline standards to validate device and system performance.
Maintain vendor specialisations and accreditations as directed by management, ensuring exams are completed within the timescales given.
Accurately record activities and project completion documentation, ensuring these are clearly written using the relevant documentation and tools.
Follow operational runbooks and standard operating procedures (SOPs) to support classified infrastructure operations.
Work closely with project teams to support the rollout, validation, and ongoing maintenance of classified systems and solutions.
Contribute to service improvement initiatives, especially those impacting availability, integrity, and security of systems under DV control.

Requirements

Security Clearance

Active Developed Vetting (DV) security clearance.

Experience

Minimum 3 years working in a NOC or secure technical support environment, ideally within defence or intelligence sectors.
Proven experience with Cisco, network infrastructure, collaboration, SDWAN and security.
Familiarity with secure asset handling, air-gapped environments, and working under strict operational security (OpSec) guidelines.
Minimum CCNA (we will consider candidates who are work towards).

Certification (Desirable)

JNCIA / JNCIS
ITIL Foundation
Cisco Security Specialisations

Skills and Attributes

Uncompromising attention to detail and adherence to security protocols.
Calm and professional under pressure, with the ability to manage incidents in high-stakes environments.
Excellent written and verbal communication, particularly around secure documentation and incident reporting.
Organised and process-driven with the ability to follow tightly governed procedures.
Collaborative team player with a clear understanding of the importance of discretion and confidentiality.

Academic Qualifications (Desirable)

GCSEs (Grades A–D) in English, Maths, and IT/Science.
BTEC Level 2/3 or NVQ Level 2/3 in IT, Networking, or Electronic Systems.

Benefits

Sick pay insurance
Life insurance
Private medical insurance
Matched pension contribution to 8%
Gym membership

Why Forfusion?

You are looking for advancement and investment in you. You want to progress with clear milestones which are 100% within your control. When you're stuck, you have the humility to ask for help and feel no shame in doing so. You want to be trained, coached, mentored, challenged and stretched. You relish a different culture that affords you flexibility, sensible work/life integration and the chance to be an integral part of a winning team.

Apply Now

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2nd line support engineer jobs in cheltenham, gls

2nd Line Engineer (DV Cleared)

IT Support Engineer

Customer Success Associate

Digital Workplace Engineer

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Key Responsibilities

Requirements

Security Clearance

Experience

Certification (Desirable)

Skills and Attributes

Academic Qualifications (Desirable)

Benefits

Why Forfusion?

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