Team Manager, Automotive Contact Centre
Location: Mitcheldean, UK | Onsite
Business Unit: Operations
Employment Type: Permanent
Reports To: Operations Manager, Automotive
The Opportunity:
Are you a people-focused leader who enjoys helping teams deliver brilliant customer experiences? We’re looking for a Team Manager to lead one of our Automotive Contact Centre teams in Mitcheldean.
In this role, you’ll create an inclusive, supportive and high-performing environment where colleagues feel trusted, coached and empowered to do their best work. You’ll help your team deliver service that makes a real difference for our customers, while supporting operational goals and continuous improvement.
This opportunity could suit an experienced Team Manager or someone ready to take the next step into people leadership. What matters most is your ability to bring out the best in others, communicate clearly, make fair decisions and stay focused on customer outcomes in a busy contact centre environment.
You’ll work closely with colleagues across Operations, Quality, Training, Resource Planning and support teams to improve the customer journey, solve problems and share ideas that help us work better together.
We’ll support your growth through development opportunities, coaching and the chance to build your leadership experience within a global organisation that values people, innovation and customer experience.
What you’ll do
- Lead, coach and support a customer-facing team to deliver high-quality service.
- Create a positive and inclusive team culture where colleagues feel valued, respected and able to contribute.
- Use regular one-to-ones, feedback and development conversations to help colleagues grow and perform at their best.
- Monitor team performance, customer outcomes and quality measures, using data to identify opportunities for improvement.
- Support complex customer queries and escalations with empathy, professionalism and sound judgement.
- Encourage continuous improvement by listening to colleagues, sharing ideas and helping the team adapt to change.
- Work collaboratively with HR, Talent Acquisition, Training and other support teams to deliver fair, consistent and positive people outcomes.
What you’ll bring
- Experience leading, coaching or supporting people in a customer-focused environment, such as a contact centre, retail, hospitality, service or operations setting.
- A collaborative leadership style, with the confidence to motivate others, give constructive feedback and build trust.
- Strong communication skills and the ability to adapt your approach for different people and situations.
- Comfort using information, feedback or performance data to understand what is working well and where improvements are needed.
- Good organisational skills, with the ability to prioritise, make decisions and stay calm in a fast-paced environment.
- A genuine interest in developing people, improving customer experience and creating a team culture where everyone can thrive.
What will help you stand out
- Experience leading change, improving processes or supporting colleagues through new ways of working.
- Confidence using digital tools, systems or reporting to support team performance and customer outcomes.
- A growth mindset and commitment to ongoing learning.
What we offer
- Performance bonus scheme.
- Flexible working options, where the role allows.
- A range of financial, wellbeing and social benefits.
- Internal wellbeing support.
- Learning and development opportunities to support your career growth.
We know that great leaders can come from many different backgrounds. If you’re excited by this role but don’t meet every point listed, we’d still encourage you to apply and tell us what you could bring to the team.
At Assurant, we’re committed to creating an inclusive environment where everyone can thrive. We welcome applications from people of all backgrounds and experiences, and we’re happy to discuss adjustments or additional support during the recruitment process.
If you’re ready to lead a team that supports customers every day, we’d love to hear from you.
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Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com .
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way .
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.
