Client services occupations Work, Jobs in Cheltenham, Gls (with Salaries)

Client Relations Assistant (Fixed Term Contract)
Holland Cooper —Cheltenham
- £26,500 a year
- Temporary
- CRM software
- Salesforce
- Continuous improvement
- Store discount
- Employee assistance programme
Quick apply
Customer Success Assistant
Lodestar Travel Technology Ltd —Cheltenham
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- No experience needed
- Data entry
- Flexible schedule
Quick apply
5d
Customer Relationship Manager
Ecotricity —Stroud
- £29,410 - £30,210 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Organisational skills
- Work from home
- Employee discount
Quick apply
Customer Service Repairs Executive
Ultra Electronics —Cheltenham
- Full-time
- ERP systems
Customer Service Representative
CALBARRIE COMPLIANCE SERVICES LTD —Cheltenham
- £26,000 - £32,000 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
Quick apply
2d
Customer Account Manager
Furndeco Limited —Gloucester
- £28,000 - £32,000 a year
- Full-time
- CRM software
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Fan Engagement Manager
Gloucester Rugby —Gloucester
- £30,000 a year
- Weekend availability
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Commercial and Roofing Customer Support Agent
Ecovision Asset Management —Quedgeley
- £25,320 - £28,000 a year
- Full-time
- Hybrid work
- Salesforce
- Hotel
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Registration of Interest Central Services - Commercial
Hiddenwell - Head Office —Moreton-In-Marsh
- Part-time
- Guest services
Quick apply
Service Coordinator - Gloucester
Vergo —Gloucester
- £26,509.50 a year
- Full-time
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Contract Coordinator
Arcus FM —Cirencester
- £26,437 a year
- Full-time
- Communication skills
- Annual leave
Quick apply
3d
Assistant Account Handler
PIB Group Services Ltd. —Malvern
- £24,570 - £27,000 a year
- Time management
Quick apply
Client Retention Manager
Vergo —Gloucester
- Writing skills
- Analysis skills
- Continuous improvement
- Health & wellbeing programme
- Annual leave
Quick apply
Platform Delivery Specialist
PIB Group Services Ltd. —Gloucester
- Hybrid work
- Communication skills
Quick apply
Customer Service Specialist - UK
SECO —Alcester
- Full-time
- Continuous improvement

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1d
Customer Success Assistant
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5d

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client services occupations jobs near cheltenham, gls

Client Relations Assistant (Fixed Term Contract)

Holland Cooper -
Cheltenham

Quick apply

Job details

Temporary
£26,500 a year

Benefits

Store discount
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Live chat
CRM software
Salesforce
Internal department liaison
Complaint handling
Continuous improvement
Customer interaction
Communication skills

Full job description

Founded in 2008, Holland Cooper is a luxury British lifestyle brand renowned for its timeless design, exceptional craftsmanship, and distinctive blend of heritage and modern sophistication. With a strong focus on tailoring, premium fabrics, and elevated styling, the brand has built a loyal global following and a powerful visual identity. At Holland Cooper, creativity, attention to detail, and commercial awareness sit at the heart of everything we do.

We're looking for a Client Relations Assistant to join us on a fixed-term contract from 1 November to 1 February, supporting the team through our peak trading period. This is a full-time role, working 9:00am–5:30pm Monday to Friday, with flexibility expected around weekends and extended hours during November and December.

You'll be part of a close-knit team delivering a premium, personalised experience across every customer touchpoint. If you're organised, personable, and take real pride in getting things right, we'd love to hear from you.

Key Responsibilities:

Deliver a premium, personalised customer experience across phone, email, chat and in-person interactions, meeting SLA requirements and personal KPIs.
Assist in resolving customer queries and complaints professionally, escalating complex issues to management in line with HC's tone of voice.
Support the team in monitoring and maintaining group KPIs and team objectives.
Maintain accurate client records in CRM systems and keep order statuses up to date.
Assist in the implementation and ongoing management of customer experience initiatives and process improvements, including cross-departmental communications and shared worksheets.
Support the administrative duties of the Client Relations team within the order management process.
Manage and update internal systems, working alongside departments including exports, ecommerce, warehouse and finance.
Contribute to weekly team meetings, bringing ideas for continuous improvement to the customer journey.
Maintain up-to-date knowledge of collections, product details and brand heritage through ongoing training and seasonal updates.
Contribute to individual and team KPIs, identify recurring issues, and support continuous improvement initiatives to enhance service quality.

Key Competencies/Behaviours:

Warm, professional communicator with strong interpersonal skills, comfortable across phone, email and in-person interactions.
Highly organised with the ability to multitask and manage competing priorities calmly.
Customer-centric mindset with a genuine focus on quality and responsiveness.
Accurate and detail-oriented
Proactive and solutions-focused, able to use initiative without waiting to be asked
Adaptable and willing to learn new processes and tools quickly.
Flexible and reliable, including during extended peak trading hours.

Skills/Experience Required:

Experience in a customer service, client support or related role.
Familiarity with CRM systems and customer support tools.
Excellent verbal and written communication skills.

Benefits

Competitive salary
25 Days Holiday plus bank holidays
Have your Birthday Day off on us to celebrate you
Increased benefits with length of service (e.g. holiday, pension contributions)
Enhanced Maternity and Paternity pay
Generous staff discount and staff shop available
Fresh fruit and pastries delivered weekly
Cycle to Work Scheme
·Employee Assistance Programme, including mental health support

Pay: £26,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in cheltenham, gls

Client Relations Assistant (Fixed Term Contract)

Customer Success Assistant

Customer Relationship Manager

Customer Service Repairs Executive

Customer Service Representative

Customer Account Manager

Fan Engagement Manager

Commercial and Roofing Customer Support Agent

Registration of Interest Central Services - Commercial

Service Coordinator - Gloucester

Contract Coordinator

Assistant Account Handler

Client Retention Manager

Platform Delivery Specialist

Customer Service Specialist - UK

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