Retentions advisor Work, Jobs in Cheltenham, Gls (with Salaries)

Audi Assistant Service Manager
Mon Motors —Cheltenham
- £35,000 - £44,000 a year
- Full-time
- In-person
- Leadership
- Paid training
- Annual leave
Quick apply
6d
Mortgage Broker - Partner Advisor
The Mortgage Experts —Worcester
- £60,000 - £100,000 a year
- Remote
- Marketing
Quick apply
Customer Success Techical Advisor
team.blue UK —Worcester
- Weekend availability
- Hybrid work
- Communication skills
Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- Free parking
- Employee discount
Quick apply
6d
Vice President, Sales & Marketing
iPipeline —Cheltenham
- Full-time
- Management
- Sales
- Presentation skills
12h
Technical Account Manager
NCC Group —Cheltenham
- Full-time
- Hybrid work
- Azure
- Data analysis skills
- Continuous improvement
- Annual leave
Quick apply
23h

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Audi Assistant Service Manager

Mon Motors -
Cheltenham

Quick apply

Job details

Permanent | Full-time
£35,000 - £44,000 a year
6 days ago

Benefits

Paid training
Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Driving Licence
Leadership

Full job description

Audi Assistant Service Manager

To manage and optimise all aspects of the service department, combining hands-on operational control with leadership responsibilities. This role ensures workshop efficiency, profitability, compliance, and exceptional customer experience while supporting the Aftersales Manager in strategic objectives and taking on the full responsibilities of the service and parts departments in the Aftersales Manager absence.

Job Role:

Ensure customer satisfaction through timely communication and quality service delivery throughout the customer visit.
Act as the senior point of contact for customers, handling escalations and goodwill decisions.
Drive Audi scores and customer retention initiatives.
Support the Service Advisors and Workshop controller in managing daily workshop scheduling and technician allocation for maximum productivity.
Oversee VHC process integrity (quality, pricing, upsell conversion).
Coach Service Advisors and Workshop Controller; lead daily huddles.
Support training plans for technical and customer-facing staff. compliance, and system proficiency such as (Kerridge/Keyloop DMS, process management systems such as RTC, Stack CX, eDynamics, etc.).
Drive accountability and continuous improvement culture.
Recognize and reward high performance; manage underperformance professionally and fairly.

Skills & Qualifications

Experience in service operations in workshop and front-of-house management. (Service Advisor, Workshop Controller or Assistant Service Manager background advantageous).
Strong leadership, coaching skills and conflict resolution.
Commercial acumen and KPI management ability.
Proficiency in DMS/workshop systems and reporting tools.
Knowledge of manufacturer standards, warranty rules, H&S, GDPR/PECR.

Mon Motors Benefits

Joining the Mon Motors Group means you’ll enjoy a comprehensive benefits package, including:

Family run business
30 days annual leave (22 days + 8 Bank holidays)
Increased annual leave with length of service
An extra holiday day to celebrate your birthday
24/7 access to our employee assistance programme
Contributory pension scheme
Life assurance scheme
Car benefit scheme (also available for immediate Family)
Employee discounts on vehicles, MOTs, parts & servicing
Brand accredited training
Career progression: Ongoing support, coaching, and training

Pay: £35,000.00-£44,000.00 per year

Benefits:

Company pension
Employee discount

Experience:

Motor Trade Aftersales : 3 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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retentions advisor jobs in cheltenham, gls

Audi Assistant Service Manager

Mortgage Broker - Partner Advisor

Customer Success Techical Advisor

Customer Service Advisor

Vice President, Sales & Marketing

Technical Account Manager

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