3rd line service desk Work, Jobs in Chesham, Eng (with Salaries)

2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
School Network Manager
wavenet —Chesham
- Full-time
- Windows
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Head of IT
Oaklands College —St Albans
- £53,475 - £58,432 a year
- Analysis skills
- No degree
- IT
- Gym membership
12d
Systems Analyst
The Royal Household —London
- From £41,000 a year
- Full-time
- Azure
- SQL
- IT
- Annual leave
- Employee discount
3d
Level 2 Service Desk Engineer
Advania UK —Milton Keynes
- £30,000 - £38,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
3rd Line Engineer 24/7
Ekco —Milton Keynes
- Night shift
- Remote
- SharePoint
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Selling System Support Analyst
Your Golf Travel —London
- £28,000 - £30,000 a year
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Field Services Engineer
Publicis Groupe Holdings B.V —London
- English
- Windows
- Microsoft Office
Quick apply
8h

Related jobs to explore

Based on your search for 3rd line service desk

First Line Service Desk Analyst
T-Tech —London
Opportunity to influence product, strategy, and delivery. You will be the first point of contact for users, providing high-quality technical support while…
£30,000 a year
Quick apply
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
A customer-focused mindset with a passion for service excellence. Introduce new technologies, automation tools and AI-driven solutions to improve efficiency and…
£50,000 a year
Quick apply

I want to receive the latest job alerts for 3rd line service desk in chesham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

3rd line service desk jobs near chesham, eng

2nd / 3rd Line Security Analyst

KYOCERA Document Solutions -
Reading

Apply Now

Job details

Benefits

Free flu jabs
Company pension
Employee assistance programme

Qualifications

Azure
CISSP
AWS
Continuous improvement
APIs
SIEM
Root cause analysis
Python

Full job description

Based: Reading

Division: ICT Services

Department: ICT Service Desk Operations

Reporting to: IT Service & Security Operations Manager

About the role

We are looking for a skilled 2nd / 3rd Line Security Analyst to join our ICT Services team.

You will play a key role in the operation, optimisation and continuous improvement of security monitoring, detection and incident response across managed environments. This is a hands-on role with a strong focus on advanced investigation, detection engineering and security automation.

The position is ideal for someone who thrives in a fast-paced environment and is passionate about strengthening security posture through innovation and continuous improvement.

Details for the role:

Main tasks and responsibilities

Key responsibilities

Own the end-to-end security incident lifecycle including triage, investigation, remediation and closure
Perform advanced investigations using SIEM, EDR and XDR platforms
Conduct root cause analysis and feed insights back into detection improvements
Design and tune SIEM detection rules to improve accuracy and reduce false positives
Align detection and response activities with the MITRE ATT&CK framework
Build and maintain automated security workflows using tools such as Logic Apps, Python and APIs
Conduct proactive threat hunting using behavioural analytics and threat intelligence
Monitor and respond to security events across cloud platforms including Azure, Microsoft 365 and AWS
Investigate identity-based threats such as suspicious sign-ins and privilege escalation
Support endpoint security technologies including EDR, antivirus and patching
Act as an escalation point for complex or high-risk incidents
Support compliance frameworks including ISO 27001 and Cyber Essentials
Maintain accurate documentation, procedures and knowledge base articles
Provide guidance and support to junior analysts and service desk colleagues

Knowledge, Experience & Skills

Skills and experience

Essential:

Strong experience within a Security Operations or SOC environment
Hands-on experience with SIEM, EDR and SOAR platforms
Proven experience in detection engineering and SIEM rule tuning
Strong understanding of cyber threat frameworks such as MITRE ATT&CK
Experience automating processes using Python, Logic Apps or APIs
Experience investigating incidents across cloud, identity and endpoint environments
Ability to communicate technical information clearly to a range of stakeholders
Experience with platforms such as Microsoft Sentinel, Defender XDR, CrowdStrike or similar
Knowledge of Azure and AWS security monitoring
Experience in threat hunting and security analysis
Understanding of ISO 27001 and Cyber Essentials

Desirable:

CISSP or similar certification
Experience improving or designing SOC operations or security platforms
Exposure to security architecture or engineering
Experience supporting automation and continuous improvement initiatives

Competencies and Key success factors

What success looks like in this role

Improving detection accuracy and incident response effectiveness
Strengthening the overall security posture
Reducing manual effort through automation
Maintaining high service quality and managing risk effectively
Supporting strong customer satisfaction and trust

Our Values

Why join us?

Salary
25 days holiday
The ability to Buy and Sell holiday
A Volunteer Day
Life Assurance (4 x base salary)
Pension Scheme
Employee Assistance Programme
Coaching and Mentoring
EyeCare – Access to money off for glasses and sight test
Flu Jab
Eligibility for Costco Membership

Values:

The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

Equality and Diversity Statement: Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.

Recruitment Agencies: Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.

Application details

Your application should include the job title in which you are ing in the subject matter and have a copy of your CV attached.

Apply Now

Refine Your Search

3rd line service desk jobs in chesham, eng

2nd / 3rd Line Security Analyst

School Network Manager

Head of IT

Systems Analyst

Level 2 Service Desk Engineer

3rd Line Engineer 24/7

Selling System Support Analyst

Field Services Engineer

Related jobs to explore

I want to receive the latest job alerts for 3rd line service desk in chesham, eng

Explore jobs in more locations

About the role

Jobseeker tools

Employer Tools

Browse

Stay Connected