| customer service advisor | immediate Work, Jobs in Chester, Eng (with Salaries)

Customer Service Assistant
Oh Polly —Wirral
- £28,142.40 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- English
- Employee discount
- Gym membership
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Customer Service Assistant

Oh Polly -
Wirral

Quick apply

Job details

Full-time
£28,142.40 a year

Benefits

Company pension
Employee discount
Gym membership
On-site parking

Qualifications

Microsoft Excel
Sales
English

Full job description

About Oh Polly

Founded in 2015, Oh Polly is a fast-growing, social first fashion brand that creates trend driven, high quality premium products. With a focus on innovation, global responsibility, and ethics. We’ve built a combined social following of over 10 million across our brands, including Bo+Tee; our activewear line. Operating across multiple global offices, we are a dynamic team offering ambitious individuals the chance to thrive, grow, and take their careers to the next level.

The Role

We’re seeking a dedicated Customer Service Assistant to join our team. You’ll be the crucial link between our customers and the rest of the business. Working directly on the frontline, you’ll drive commercial growth and transform queries into opportunities to build lasting loyalty. We’re looking for a keen problem-solver, who understands that exceptional service is the engine of a successful brand and can proactively add value at every customer touchpoint.

Key Responsibilities

Delivering a high standard of support across multiple platforms, including digital messaging, social media, and telephone.
Supporting customers pre-sale, sharing product knowledge and driving sales.
Assisting customers post-purchase, troubleshooting issues and ensuring efficient resolutions.
Translating daily customer feedback into actionable insights to support continuous service improvement.
Escalating complex issues where required.

Skills and Requirements

GCSEs (or equivalent) in Maths and English.
Digitally proficient with an impeccable standard of written English.
Driven by targets, adaptable to change and thrives in a fast-paced environment.
Highly organised, punctual, and reliable.
Previous experience in a customer-facing environment is preferred, though training and on the job support will be provided.
Capable of interpreting and applying company policies and procedures with consistency.

Hours:

This is a full time role, working 8am-8pm, 3 days on and 3 days off. Hybrid.

Start Date:

Immediate. A mandatory one-week training course will provide you with the necessary skills and knowledge to excel in your role.

Location:

Bromborough (20 minutes drive from Liverpool City Centre).
Must be local to the office and able to commute easily. There is plenty of parking onsite.

What’s on offer?

50% discount on all Oh Polly, Bo+Tee products.
Salary: £28,142.40 per annum
Learning and Development opportunities.
Corporate gym membership.
An extra day for your Birthday.
Company Pension.

This Company is an equal opportunities employer
Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

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