call handler Work, Jobs in chester (with Salaries)

Complaint Handler Debt & Civil Litigation
DCBL —Runcorn
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
ICC Call Handler - Estuary Point, Liverpool
North West Ambulance Service NHS Trust —Liverpool
- £25,760 - £27,476 a year
- 12 hour shift
- Customer service
- Data entry
- Typing
2d
Call Handler / Hospitality
Total Training Provision —Birkenhead
- £22,000 - £26,000 a year
- Full-time
- Hospitality
- Customer service
- No experience needed
Quick apply
9d
Counter Fraud Claims Handler
The Granite Group —Liverpool
- £26,350 - £34,800 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Flexible schedule
Quick apply
FRU Claims Handler
The Granite Group —Liverpool
- £26,938 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Organisational skills
- Flexible schedule
Quick apply
Claims Handler
Premier Guarantee —Birkenhead
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
14d
Mitigation Team Operational Team Leader
The Granite Group —Liverpool
- £35,948 - £45,216 a year
- Full-time
- Hybrid work
- Management
- Mentoring
- Leadership
- Flexible schedule
Quick apply
Credit Hire Team Leader
The Granite Group —Liverpool
- £35,948 - £45,216 a year
- Full-time
- Hybrid work
- Management
- Mentoring
- Leadership
- Flexible schedule
Quick apply

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Senior Customer Service Advisor - Debt Support
StepChange Debt Charity —Chester
Deliver full lifecycle debt advice, from fact-finding and income/expenditure assessments through to ongoing support. Shift Pattern 8am to 6pm.
£32,000 a year
Customer Service Advisor
PayStream Accounting Services —Altrincham
Supporting new customers through the learning curve of being employed through an Umbrella company. Hybrid working available following training (2 days working…
£30,000 a year
Quick apply

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Complaint Handler Debt & Civil Litigation

DCBL -
Runcorn

Quick apply

Job details

Full-time
£26,000 - £29,000 a year

Benefits

Free parking
Employee assistance programme

Qualifications

Microsoft Word
Microsoft Excel
GCSE
Complaint handling
Microsoft Office
Analysis skills
Financial services
Root cause analysis
Communication skills

Full job description

Complaint Handler – Debt Resolution & Civil Litigation

About the Role

We are looking for a proactive and detail‑focused Complaint Handler to join an award-winning, rapidly expanding organisation within the debt resolution and civil litigation environment. In this role, you will be responsible for managing and resolving complaints in a regulated setting, ensuring fair outcomes and maintaining our commitment to excellence, with a "whatever it takes" attitude.

You will play a key role in supporting our risk, compliance, and operational teams, using your strong communication and analytical skills to de‑escalate concerns, identify themes, and drive continual improvement. You will also contribute valuable insight through quality assurance audits of frontline staff.

Key Responsibilities

Managing the day-to-day de‑escalation of customer concerns and complaints through inbound and outbound telephone calls, emails and letters.
Providing clear written outcomes, including bespoke emails and letters, ensuring each complaint is concluded fairly and professionally.
Identifying and raising trends, themes, and emerging risks with key internal stakeholders.
Supporting complaint‑related projects and initiatives as needed.
Conducting quality assurance audits of frontline staff to identify learning opportunities and contribute to continuous improvement.
Providing timely and constructive feedback to support staff development.
Completing root cause analysis on complaints received to help inform process and service improvements.
Acting as a subject matter resource for complaint‑related queries across the business.
Assisting the Complaints Team Manager and Quality Assurance Manager with reporting and other ad hoc responsibilities.

Essential Skills & Experience

Proven experience handling customer complaints or queries by telephone and in writing within a regulated environment.
Ability to prioritise effectively, manage time well, and work to deadlines.
Excellent written English with GCSE Grade C/4 or above in English Language.
Confident use of Microsoft Office, particularly Excel and Word.

Desirable Experience

Previous experience working within a Complaint Department, ideally in the Consumer Credit, Financial Services or Legal industry.
Experience writing concise and professional reports for clients, regulators and internal stakeholders.
Experience conducting trend analysis to identify root causes and improvement opportunities.
Experience in civil litigation or within an SRA‑regulated firm.

Benefits you will receive:

Monday – Friday schedule (36.5 hours per week – no weekend or evening work)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch

Quick apply

Refine Your Search

call handler jobs in chester

Complaint Handler Debt & Civil Litigation

ICC Call Handler - Estuary Point, Liverpool

Call Handler / Hospitality

Counter Fraud Claims Handler

FRU Claims Handler

Claims Handler

Mitigation Team Operational Team Leader

Credit Hire Team Leader

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