First line analyst Work, Jobs in Chesterfield, Dby (with Salaries)

First Line Analyst
Computacenter —Derby
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
5d
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
1st Line Support Analyst
Debenhams Group —Tinsley
- Full-time
- Customer service
- Communication skills
Quick apply
4d
Customer Service Representative
R Line Associates —Sheffield
- £14 - £16 an hour
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
2d
IT Support Analyst
UnionLine —Sheffield
- From £24,479 a year
- Full-time
- Microsoft Outlook
- Maintenance
- Organisational skills
- Free parking
- Sick pay
Quick apply
2d
Service Desk Analyst
Sheffield Hallam University —Sheffield
- £28,031 - £31,236 a year
- Full-time
4d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
11d
NOC/NSCC Technician I
Transaction Network Services —Sheffield
- 12 hour shift
- Time management
10d
Consulting Actuary
Gallagher Benefit Services —Meadows
- £70,000 - £136,500 a year
- Remote
- Data analysis skills
- Analysis skills
- Bachelor's degree
Second Line Analyst
Computacenter —Nottingham
- Microsoft Word
- Organisational skills
- Communication skills
Operations Manager
Ferraris Piston Service Ltd —Rotherham
- Data analysis skills
- Continuous improvement
- Team management
Quick apply
Senior Pricing & Costing Analyst
Yü Group —Nottingham
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Analyst
DFS —Doncaster
- Weekend availability
- Analysis skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
12d
Settlements Analyst
Yü Group —Nottingham
- £26,500 - £28,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
3rd Line Infrastructure Engineer
Computacenter —Nottingham
- Overtime
- Azure
- Communication skills
Graduate Field Analyst
University of Derby —Derby
- £28,636 - £34,953 a year
- Weekend availability
- Analysis skills
- University
- Continuous improvement
- Annual leave
- Employee assistance programme
2d
IT Application Support
Advanced Supply Chain Group —Sheffield
- £30,000 - £43,000 a year
- Full-time
- Hybrid work
- Annual leave

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Desktop Support Analyst
Brightwell —Chesterfield
Employee Assistance Programme and free Wellhub wellness network platform access. O365 admin and other Azure admin services. 8 x salary Life Insurance.
Service Desk Analyst - Tier I
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Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary. 1-2 years of experience in IT support or customer service role preferred.
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first line analyst jobs near chesterfield, dby

First Line Analyst

Computacenter -
Derby

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Job details

Full-time | Fixed term contract
5 days ago

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Project management
Service restoration
Presentation skills
Computer networking
Customer support
Customer interaction
Help desk

Full job description

Location: UK - Cust Site - Derby, UK - Cust. Site ENG | Job-ID: 219644 | Contract type: Fixed Term Contract | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Remote Service Desk Support team on a 24/7, 12 hour shift pattern. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation and technical coaching.

Hours - 37.5 (per week)

Hybrid - 3-5 days a week in the office (Derby)

What you’ll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you’ll need

Experience in a Second Line Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.

Desired, but not essential:

Project management skills.
Trend analysis and reporting.
Experience in presenting data to stakeholders.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

first line analyst jobs in chesterfield, dby

First Line Analyst

Desktop Support Analyst

1st Line Support Analyst

Customer Service Representative

IT Support Analyst

Service Desk Analyst

Support Analyst

NOC/NSCC Technician I

Consulting Actuary

Second Line Analyst

Operations Manager

Senior Pricing & Costing Analyst

IT Service Desk Analyst

Settlements Analyst

Desktop Support Analyst - Derby

3rd Line Infrastructure Engineer

Graduate Field Analyst

IT Application Support

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