Working with the Senior Visitor Experience Officer, you’ll help to support daily operations at Lacock Abbey.
This role is all about connecting with people; helping everyone feel welcome and involved during their visit. Working with volunteers and interacting with visitors, you’ll be making a vital contribution to the Trust’s cause of caring for places so that people and nature can thrive, now and into the future.
Hours: Seasonal, flexible, weekends. This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
Typical shifts are, Part-time, 9am-5pm, including weekend work (Additional information can be found in the Role Profile Context document)
Duration: Fixed term contract until 14-Aug-2027
Salary: £13.25 per hour
Interview dates: Friday 11 th September 2026
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here:Working within a wonderful, bustling atmosphere this role of Community, Participation & Volunteering Assistant, will support with operations and the organisation of volunteers. Together with a team of volunteers, you will provide a fantastic welcome to visitors at Lacock Abbey. You’ll connect with people and help them connect with the rich history and stories of the Abbey while also raising awareness of our conservation work.
What you'll be doing:As our Community, Participation & Volunteering Assistant, you'll be working within the Visitor Operations team at Lacock, helping with day-to-day operations. You’ll help to make this a flexible, positive and inclusive place for volunteers to get involved. Alongside this, you will help to welcome visitors into the historic Abbey, ensuring they have a safe and enjoyable visit.
You’ll support our work in developing new ways of working together and deepening relationships with existing and new audiences. You’ll also support our teams in offering a warm welcome and working with all kinds of people.
You will work alongside volunteers and help supervise their rotas, along with helping to check and maintain standards of presentation. You may also be asked to support with some administration tasks.
Who we're looking forWe'd love to hear from you if you have:
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills.
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 14/08/27)
