£28,142 to £32,061 per annum | 37 hours per week | Permanent | Full Time | Payroll Services | Preston
We are currently recruiting…
A methodical and highly efficient Senior Support Officer (Service Control) to work within the Payroll Service at Lancashire County Council .
If you have a wealth of payroll knowledge and the ability to inspire and engage colleagues, then this is the perfect opportunity to develop your career in the world of payroll. Our main focus is to provide service excellence reaching our daily targets, working to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Our service provides support to over 33,000 employees working in public sector organisations and Service Control plays a vital part in achieving our goals.
It is an exciting time to join us as we benefit from new software such as Oracle Fusion, exploring the possibilities and functions of this database to use to our advantage. You will be a proactive technical expert striving for the best possible outcomes, keeping in line with statutory, legislative, and contractual obligations.
What we are looking for…
Challenge – you must be a highly organised individual who can juggle competing responsibilities whilst working with technical experts on the team – we want you to be approachable and to be able to manage your own workloads. You will promote development and encourage employees to rise to any challenges by supporting them to work well together.
Service Excellence – you will be an expert in your field with experience of working within a customer focused, payroll based setting – we are an innovative team and welcome someone who will bring their own ideas and thinking. This environment is fast-paced which requires analytical and reporting skills to ensure we remain compliant, delivering a beneficial payroll experience to any and all clients – we want you to be adaptable and be able to deal with any legislative changes all while maintaining a smooth process to our payroll customers.
Collaborative – We deliver customer focussed payroll services across Lancashire County Council. You will be an effective communicator and have excellent interpersonal skills. We are a supportive team who work collaboratively to deliver excellent service and believe every colleague is unique with their own speciality – you will be able to harness the knowledge and experience you have available, ultimately always ensuring deadlines are achieved – discover what it is like to be part of a payroll service that really makes a difference and become a valued member of our team
Why join us…
Benefits:
- 3 days working from home.
- 26 days annual leave entitlement rising to 32, after five years' continuous service (pro rata for part time employees).
- Local Government Pension Scheme with generous employer contribution.
- Our staff discount scheme in partnership with Vivup will give you access to a huge range of discounts across the UK’s major retailers including supermarkets, technology, fashion, travel, bikes and much more.
- Training and development opportunities.
Development: you'll get support and development along the journey – there will be time for supportive reflection and supervision for yourself and opportunities for personal growth and development.
Inclusivity: we don't have a "one size fits all" idealism, we embrace diversity and that includes around personal and family requirements so appreciate that you'll want to be working from home when you can, your hours may vary or change and for us – delivering successful outcomes is more important than watching the clock
How to apply…
Please feel free to contact us for an initial informal and confidential chat: Rachel Wilson (Pay Control Team Leader) on 01772 536313 [email protected] or apply on Jobs - Lancashire County Council
Closing Date: 19 th July 2026 Interviews: w/c 27/07/2026
Please note this role is hybrid working and Tuesday & Wednesday in the office
Job Description/Person Specification
