Technical support associate Work, Jobs in Chiswick, Gtl (with Salaries)

IT Support Engineer (Onsite / Site-based)
BCN Group —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)
UST —London
- Azure
- Microsoft Outlook
- Windows
Quick apply
IT Services Associate
Synergy Associates —London
- £25,000 - £27,000 a year
- Full-time
- Mentoring
- IT
- Communication skills
Quick apply
Associate Underwriting Officer - Delegated Financial Lines
The Travelers Companies, Inc. —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
- Health & wellbeing programme
Junior Digital Deployment Associate
Datascope Systems Ltd —Wapping
- £24,500 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Travel
- Work from home
Quick apply
Linux Desktop Support Associate (London UK office)
Canonical —London
- English
- Bachelor's degree
- Travel
- Employee assistance programme
IT Support Associate, IT Services
Amazon UK Services Ltd. —London
- Full-time
- Computer networking
- IT
- Linux
Associate Technical Support Engineer
Park Place Technologies —London
- Hybrid work
- Windows
- Bachelor's degree
- Travel
Client Services & Support Specialist- London, UK
FXSpotStream —London
- Microsoft Office
- Analysis skills
- Bachelor's degree
Business Development Associate (SME) - uncapped commission, OTE (£40,000–£45,000+)
Arthur Branwell & Co Ltd —Epping
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
14d
Client Response Associate
BTS —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Business development
- Project management
Trainee Financial Adviser
The Private Office —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Service Desk Engineer
RFA —London
- Azure
- Computer Science
- Customer service
IT Coordinator, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Software troubleshooting
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
IT Support Analyst
IQUW Group —London
- Full-time
- Azure
- Windows
- Microsoft Office
7d
Telecoms Standards Associate
NPL —Teddington
- Analysis skills
- In-person
- Communication skills
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Associate Financial Advisor - Hybrid
Argentis Group Limited —London
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Employee discount
Quick apply
Drug Safety Associate II
Corbus Pharmaceuticals Inc —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Nursing
Quick apply

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IT Support Engineer (Onsite / Site-based)

BCN Group -
London

Quick apply

Job details

Full-time
£35,000 - £40,000 a year

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Tech scheme
Employee assistance programme
Employee discount
Car scheme

Qualifications

Microsoft Windows Server
Azure
Customer service
LAN
Windows
Sonicwall
Microsoft Office
Firewall
Virtualisation
Organisational skills
SharePoint
Mac OS
IT
VMWare
Typing
Active Directory
VPN

Full job description

Job title: IT Support Engineer (Onsite / Site-based)

Location: Customer site located in Central London

Hours: Monday to Friday, 37.5 hours per week, rotating shifts between 8am and 6pm (usually 9am to 5:30pm)

Salary: £35,000 - £40,000 P/A + benefits

About BCN:

BCN is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management. We’re proud to have a strong Glassdoor rating, a reflection of the dedication and feedback from our amazing team.

Our core values of integrity, accountability, efficiency, communication, and teamwork shape everything we do. We foster a culture of openness, where collaboration is key. At BCN, we achieve success through collective effort!

Focus of the role:

Customer Service, building on client relations and providing quality technical support.
Being the ‘Primary Technical Contact’ for some clients, providing support to the end users. Working with the Field Services Manager in maintaining clients’ IT infrastructure whilst performing regular checks and audits. Also, a point of escalation for Service Desk Engineers.

Responsibilities:

Regular client site visits to support any technical related issues.
3rd Party technical point of contact for raising cases and escalations.
Interact with clients daily over the phone and face-to-face, log tickets on their behalf gathering as much technical information as possible.
Support and troubleshoot end user requests and incidents ensuring tickets are escalated within quickly and efficiently to minimize client service impact.
Proactively support clients’ local and offsite backups.
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
Responsible for completing and documenting regular client site reviews and operational checks.
Communication with customers and Account Manager as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Person, Skills & Experience:

Experience in implementing and supporting solutions in a small to mid-size business environment using the following technologies:

Essentials
Microsoft Cloud Technologies (O365, Azure, Teams, SharePoint, etc.)
Microsoft OS and Applications (Windows 10, 11, Office 365)
Microsoft Server (2016, 2019, Exchange)
Active Directory Administration
Backup, Disaster Recover and Business Continuity Solutions (Azure, Veeam, Zerto).
Wireless Access Solutions (Cisco Meraki, Sonicpoints)
Nice to Have
Mac OS
Virtualization (VMWare, Hyper-V, Citrix)
Cabling infrastructure (patching, rack installations, etc.)
Implementing customer specific applications while dealing with 3rd party software companies.
Firewalls and network security (preferably SonicWALL, FortiGate or Cisco)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

Professional IT certifications (such as Mac OS, Microsoft Associate, Expert or Speciality)
Good interpersonal skills (such as telephony, communication, active listening and customer-care)
Strong diagnosis skills of technical issues.
Ability to multi-task and adapt to changes quickly.
Service awareness of all organization’s key IT services where support is required.
Good understanding of support tools, techniques, and how technology is used to provide IT services.
Strong typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast-moving environment
Strong organisational skills
Good customer service skills
Attention to detail

Why BCN?

The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
Competitive salary with the ability to progress.
23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
Company pension scheme.
2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
Life assurance
Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.
Long service recognition to celebrate all the milestones
Beer (or soft drinks), Pizza at the end of month, dress down every day, social events such as Summer BBQ, Christmas party and lots more!

Quick apply

Refine Your Search

technical support associate jobs in chiswick, gtl

IT Support Engineer (Onsite / Site-based)

Technical Support Associate - London

End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)

IT Services Associate

Associate Underwriting Officer - Delegated Financial Lines

Junior Digital Deployment Associate

Linux Desktop Support Associate (London UK office)

IT Support Associate, IT Services

Associate Technical Support Engineer

Client Services & Support Specialist- London, UK

Business Development Associate (SME) - uncapped commission, OTE (£40,000–£45,000+)

Client Response Associate

Trainee Financial Adviser

Service Desk Engineer

IT Coordinator, Pre-Opening - The St. Regis London

IT Support Analyst

Telecoms Standards Associate

IT Support Technician

Associate Financial Advisor - Hybrid

Drug Safety Associate II

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