About Parsch UK
Parsch UK Ltd is a specialist manufacturer and distributor of fire-fighting, water transfer and industrial fluid handling products. We supply customers throughout the UK and internationally, providing both standard off-the-shelf products and bespoke solutions.
We are looking for an organised, proactive and detail-orientated individual who can support the smooth operation, growth and continual improvement of our business. This is not a traditional administration role. The successful candidate will become a key part of the business, supporting operations, sales, compliance, e-commerce and marketing activities whilst helping identify opportunities to improve efficiency and customer experience.
Job Purpose
To provide administrative, commercial and operational support across the business, ensuring processes are organised, customer enquiries are followed up, compliance systems are maintained, and business information is accurate and accessible.
The role will involve taking ownership of a number of key business functions and actively contributing towards business growth, process improvement and operational efficiency.
Main Duties & Responsibilities
Sales & Customer Support
- Follow up quotations and record customer feedback.
- Maintain customer contact records and enquiry databases.
- Track lost quotations and identify reasons for unsuccessful sales opportunities.
- Support customer relationship management activities.
- Contact customers following deliveries to obtain feedback and ensure satisfaction.
- Identify dormant customers and opportunities for re-engagement.
Website & E-Commerce Administration
- Manage product listings on the company website.
- Upload and maintain product specifications, images and datasheets.
- Ensure website content is accurate, consistent and up to date.
- Assist with product launches and new product introductions.
- Perform regular audits of website content and product information.
- Maintain image libraries and digital marketing assets.
Social Media & Marketing Administration
- Schedule and publish content across social media platforms.
- Assist with the creation of social media posts and marketing campaigns.
- Update brochures, literature and sales materials.
- Monitor competitor websites and marketing activity.
- Research market trends and potential business opportunities.
- Assist with maintaining a consistent company brand across all channels.
ISO, Compliance & Quality Administration
- Maintain ISO documentation and compliance records.
- Upload and organise audit evidence and quality documentation.
- Manage document control systems and SharePoint folders.
- Track policy, certification and accreditation renewal dates.
- Assist in the preparation and organisation of audits.
- Log non-conformance reports and maintain corrective action records.
- Ensure compliance documentation remains current and accessible.
Operations & Business Support
- Manage Proof of Delivery (POD) requests.
- Liaise with customers regarding delivery updates.
- Assist with courier and transport administration.
- Support stock-check administration and inventory reporting.
- Maintain internal business records and shared documents.
- Prepare weekly and monthly management reports.
Business Intelligence & Process Improvement
- Track and analyse customer enquiry and quotation performance.
- Produce monthly reports highlighting trends and opportunities.
- Monitor supplier performance, delivery reliability and quality issues.
- Identify process inefficiencies and recommend improvements.
- Assist with workflow mapping and process documentation.
- Create and maintain simple operating procedures and training guides.
- Help develop systems that improve efficiency and reduce administrative workload.
Customer & Market Insight
- Conduct customer satisfaction follow-ups.
- Monitor customer feedback and report recurring issues.
- Research competitor products, pricing and market activity.
- Identify trends and opportunities for product development.
- Track customer purchasing patterns and repeat order opportunities.
HR & Internal Administration
- Maintain staff training records.
- Support onboarding and induction administration.
- Maintain holiday and absence records.
- Coordinate meeting agendas, actions and minutes.
- Track completion of internal action items and projects.
Person Specification
Essential
- Excellent organisational skills.
- Strong attention to detail.
- Confident using Microsoft Office, particularly Excel and Outlook.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks and meet deadlines.
- Proactive and self-motivated approach.
- Comfortable learning new systems and software.
Desirable
- Experience with WooCommerce or e-commerce platforms.
- Experience using SharePoint.
- Understanding of ISO systems or quality management processes.
- Experience with social media and digital marketing.
- Experience working in a manufacturing, engineering or distribution environment.
Pay: £15,190.00-£17,722.00 per year
Benefits:
- Casual dress
- Company pension
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
