Customer success manager Work, Jobs in Chorley, Lan (with Salaries)

Customer Service Manager
Elis —Chorley
- Up to £50,000 a year
- Call to connect
- Data analysis skills
- Continuous improvement
- Team management
- Employee assistance programme
Customer Success & Membership Administration Manager
First Kick Mini Kickers —Walton le Dale
- £25,000 - £32,000 a year
- Full-time
- CRM software
- Computer skills
- In-person
- Free parking
- Flexitime
Quick apply
Store Manager
Aldi —Chorley
- £52,910 - £69,000 a year
- Recruiting
- Retail management
- Annual leave
Customer Relations Team Manager
Davies —Preston
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Head of Sales Operations
Village Hotels - Central Team - Sales —Warrington
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Salesforce
- Hotel
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
9d
Operations Manager Niche and DER
Davies —Preston
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Conflict management
- Employee assistance programme
- Employee discount
Quick apply
Customer Success Manager
Aareon AG —Manchester
- Up to £40,000 a year
- Full-time
- CRM software
- Travel
- In-person
Customer Success Manager - L2
Street Group —Manchester
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
Quick apply
2d
Customer Engagement Manager
Civica —Altrincham
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
Territory Account Manager
ARCO Limited —Blackburn
- Business development
- Employee assistance programme
- Employee discount
Senior Customer Success Manager
THG Ingenuity —Manchester
- Microsoft Powerpoint
- CRM software
- Analysis skills
Quick apply
13d
Store Manager - Convenience
Morrisons —Chorley
- Weekend availability
- Customer service
- Recruiting
- Training & development
- Annual leave
- Employee discount
Quick apply
Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
Senior Customer Success Manager - Operations
THG Ingenuity —Manchester
- Weekend availability
Quick apply
6d
Team Manager Customer Engagement
Civica —Altrincham
- Hybrid work
- Team management
- Annual leave
- Referral programme
Quick apply
5d
Senior Manager, Customer Success Engineering
Veeam Software —Manchester
- Remote
- Leadership
- Annual leave
- Employee assistance programme
8d
UK Head of Sales
Catena People Limited —Wigan
- £70,000 - £80,000 a year
- Full-time
- Management
- Business development
- Bakery
- Health & wellbeing programme
- Life insurance
Quick apply
Client Success Manager
Housr —Manchester
- Hybrid work
- Travel
- Communication skills
Quick apply
Business Development Manager (BDM) - Blackburn - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Blackburn
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Part-time Customer Service Manager
International Workplace Group plc —Wigan
- Up to £19,000 a year
- Part-time
- Customer service
- Team management
- In-person

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Customer Service Manager

Elis -
Chorley

Apply Now

Job details

Up to £50,000 a year

Benefits

Company pension
Employee assistance programme
On-site parking

Qualifications

Contract management
Driving Licence
Credit note processing
Stakeholder collaboration
Data analysis skills
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Team management
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

About a career with Elis

We are looking for an enthusiastic and experienced Customer Service Manager to join our site at Chorley and lead and direct the customer service team towards delivering excellent customer care by focusing on proactive customer relationships, people development, problem prevention and continuous improvement of the customer service operation. The Customer Service Manager will also be responsible for the commercial terms (contract Management) and Price conditions (increases / discounts) and along with the rest of the site management team will ensure optimal delivery on expectations.

Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.

Your Mission at Elis

Customer Service Focus

Plan and manage customer service operations within cost lines and relevant KPIs.
Improve Customer Service operations to lower customer effort and improve retention.
Monitor operational part of SLA and manage successes/failures.
Responsible for start-up and termination of customers.
Solutions to customer issues within mandate, including credit notes within mandate.

Commercial Focus

Accountable for retention on portfolio accounts and ensure standard commercial terms.
Shared responsibility for credit monitoring with shared service.

Leadership

Coach and train customer service employees (office and field based) to ensure right competence levels.
Manage all Customer Service resources, including personnel.

Continuous improvement

Operational improvements on New Business and Quotes process and procedure.
Improvement initiatives for CS operations.
Operational improvements on plant and CU level (influence).
Identify and implement opportunities for problem prevention.

What will make you stand out?

Excellent verbal & written communication skills.
Ability to listen to and influence peer group and department team members.
Good attention to detail and the ability to analyse data.
Continuously improve the department and/or team.
Ability to organise self and others to ensure tasks are carried out in a timely manner.
Strong collaboration & influencing skills across departments and sites.
Driver’s license.
Educated to degree level or equivalent and/or experience in customer service management and coaching teams, with a track record of success.
Experience of implementing continuous improvement programmes.

What's on offer?

33 Days Holiday
Company Pension
Employee Assistance Programme
On-site Parking
Private Medical
Life Assurance

National structure to facilitate ambition.
Salary of upto £50,000 depending on experience plus bonus
33 days holiday per year
Company Pension
Private Medical
Working with a great team

Interested?

Then apply online! Your contact person:

Helena Fearnley-Brown

Tel: [email protected]

Apply Now

Refine Your Search

customer success manager jobs in chorley, lan

Customer Service Manager

Customer Success & Membership Administration Manager

Store Manager

Customer Relations Team Manager

Head of Sales Operations

Operations Manager Niche and DER