Retentions advisor Work, Jobs in Christchurch, Dor (with Salaries)

Aftersales Advisor
Horizon Honda Christchurch —Christchurch
- From £26,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Store discount
- Annual leave
Quick apply
3d
Customer Experience & Retentions Advisor
WeBuyAnyPhone.com —Fareham
- Up to £31,000 a year
- Full-time
- Hotel
- In-person
- Gym membership
Quick apply
6d
Account Manager
I-Fulfilment —West Highcliffe
- £37,500 - £40,000 a year
- Full-time
- Business development
- Continuous improvement
- Organisational skills
Quick apply
HR Business Partner - 18 month fixed term contract
Solent Group —Christchurch
- Full-time
- Hybrid work
- Project management
- Conflict management
- Recruiting
- Work from home
- Flexible schedule
Quick apply
Customer Service Advisor
Connells Group —Southampton
- Full-time
- Contracts
- Communication skills
Quick apply
4h
Customer Service Advisor
Quilter —Southampton
- £18,000 a year
- Full-time
- Hybrid work
Headhunter (Talent Acquisition)
OneDome —Bournemouth
- £35,000 a year
- Full-time
- Communication skills
- Negotiation
Quick apply
Audit Manager
TC-Group —Eastleigh
- Full-time
- Hybrid work
- Business development
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
HR Business Partner (FTC)
Workdry Group —Eastleigh
- Hybrid work
- Analysis skills
- Continuous improvement
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
3d

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Aftersales Advisor

Horizon Honda Christchurch -
Christchurch

Quick apply

Job details

Permanent | Full-time
From £26,000 a year
3 days ago

Benefits

Store discount
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Vehicle service booking
Driving Licence
Sales
Client engagement
Motor vehicle service advising experience
Automotive service
Organisational skills
Customer support
Customer interaction
Communication skills
Add-on sales

Full job description

Our Horizon Honda dealership in Christchurch is looking for an experienced, customer-focused Aftersales Advisor to join our successful team.

This is an excellent opportunity for someone who thrives in a busy dealership environment and wants to play a key role in developing and growing a high-performing aftersales department. We are looking for someone confident, organised and commercially aware, a person who can build strong customer relationships, maximise service opportunities and deliver an exceptional customer experience from start to finish.

If you are passionate about customer service, enjoy working in a fast-paced motor trade environment, and want to join a supportive and ambitious dealer group, we would love to hear from you.

About Us

Horizon Magna Motor Group is a well-established, privately owned motor retail business founded in Poole in 1971. Representing Changan, Honda, Mazda, Mitsubishi and Nissan across 12 dealerships throughout Dorset, Hampshire, Somerset and Wiltshire, we continue to invest in our people, our customer experience, and the future growth of our business.

The Role

As an Aftersales Advisor, you will be the first point of contact for our service customers, ensuring every customer receives a professional, efficient and friendly experience throughout their journey with us.

You will work closely with our workshop team to coordinate vehicle servicing and repairs, manage customer expectations, and identify opportunities to maximise aftersales performance and customer retention.

Key Responsibilities

Deliver exceptional customer service both face-to-face and over the phone
Manage service and repair bookings efficiently and professionally
Accurately maintain customer and vehicle records within the Dealer Management System
Liaise with technicians and workshop control to ensure smooth daily operations
Keep customers updated on vehicle progress and additional work requirements
Promote additional aftersales products and services where appropriate
Help drive customer retention, service sales and departmental performance
Ensure all administration, invoicing and warranty documentation is completed accurately

What We’re Looking For

Previous experience within an automotive aftersales/service advisor role is highly desirable
Strong communication and relationship-building skills
A professional and confident approach with customers
Ability to work effectively under pressure in a busy dealership environment
Good organisational and administrative skills with strong attention to detail
A positive attitude and genuine team-player mentality
Commercial awareness with the ability to identify sales opportunities
Full UK Driving Licence required

What We Offer

Competitive salary based on experience
Uncapped personal commission plus departmental bonus scheme
30 days annual leave including bank holidays
Manufacturer training and ongoing career development
Company pension scheme
Employee Assistance Programme (BEN)
Staff discounts on servicing, repairs and vehicle purchases
Supportive team culture within a growing and ambitious motor group

Working Hours

Week 1-2 - Monday – Friday: rotating 8.5-hour shifts between 07:30 – 18:00 (1-hour unpaid break)

Total 42.5 hours per week

Week 3 - Monday – Friday: rotating 8.5-hour shifts between 07:30 – 18:00 (1-hour unpaid break), plus Saturday 08:30 – 12:30

Total 46.5 hours per week

If you are looking for a fresh challenge with a fast-growing business don’t delay - apply today.

HORIZON HONDA CHRISTCHURCH - part of the_ HORIZON MAGNA MOTOR GROUP_

Pay: From £26,000.00 per year

Benefits:

Company pension
Employee discount
Store discount

Ability to commute/relocate:

Christchurch BH23 7LQ: reliably commute or plan to relocate before starting work (required)

Experience:

Automotive Aftersales: 1 year (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

retentions advisor jobs in christchurch, dor

Aftersales Advisor

Customer Experience & Retentions Advisor

Account Manager

HR Business Partner - 18 month fixed term contract

Customer Service Advisor

Customer Service Advisor

Headhunter (Talent Acquisition)

Audit Manager

HR Business Partner (FTC)

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