About us:
Were born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and were still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 300 to support our expanding customer base, product range and service offering. We count some of the industrys leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Position:Telemarketing Executive (Telemarketer)
Location: Glasgow Head Office
Job type: Full-Time, Permanent
Hours: 39.5 hours per week, Monday - Friday
Salary: £27,626.30 per annum + up to £400 commission per month
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, medical cash back scheme, life insurance, private pension, staff discounts and more!
About the role:
An excellent opportunity has arisen for an experienced Sales Executive to join us here at Matthew Algie on a permanent full time basis.
The role of the Sales Executive is to develop a list of potential clients from lead generation from MA website and socials. To conduct outbound calls to prospect customers to promote the products and services of Matthew Algie and to capture essential customer information to tailor consultation appointments.
Responsibilities:
- Generate database of potential sales leads in the UK through proactive calls and emails.
- Call handling from Inbound prospect customers,
- Ask pertinent questions to understand customer requirements.
- Generate interest and close appointments over the phone. (Meet and Greet)
- Data capture / plan and diarise follow ups
- Answering client questions about products, prices, and availability.
- Input to Sales Management of ways to develop additional business and generate more leads e.g. sales flyers, selling strategy, target customer groups etc.
- Prepare weekly and monthly reports
- Responsible for Welcome calls, to manage customer expectations through onboarding journey and aftercare
- Responsible for achieving their agreed sales targets and call frequency.
- Upselling calls to existing customer base on a scheduled basis.
- Administration of order processing as required including initial orders.
- Input to Management on product & sales strategy
About you:
To be considered for this position it is essential that you have relevant previous experience in a similar role such as telesales, telemarketing or prospecting business leads. Youll be a confident administrator with a track record of meeting targets in a KPI driven sales environment, or the right attitude to commit to this!
You will be educated to Standard Grade / GSCE or equivalent. You will be competent in all Microsoft Office packages and have superb interpersonal skills, including the ability to quickly build rapport with customers.
Skills / Knowledge:
- Excellent written and verbal communication skills
- Able to work comfortably in a fast-paced environment
- Ability to work toward and achieve sales targets
- Ability to build strong working relationships
- Ability to multi-task
- Ability to persuade, influence and negotiate
Personal Attributes:
- Self-motivated
- A commitment to high levels of customer service
- Confident approach to sales and upselling
- Analytical
- Highly organised
- Excellent attention to detail
- Positive attitude
- Confident
- Passionate
- Demonstrates initiative
- Proactive
- Works well as part of a team and individually as required
- Punctual
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and well be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie
Please note this is not a sponsored role, you MUST have Right to Work in the UK.
Equal Opportunities:
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).
Your experience may include some of the following: Sales advisor, telesales advisor, sales executive, telesales executive, phone sales, telephone sales, internal sales, outbound sales, lead generation, business development, etc.
