Customer experience manager Work, Jobs in Church Stretton, Shr (with Salaries)

Customer Experience Centre Team Manager
Belron —Cardington
- Up to £40,000 a year
- Full-time
- Remote
- Customer service
- IT
- Leadership
7d
Business Development Manager (BDM) - Shrewsbury - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Shrewsbury
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Sales Account Manager (Interior design & Contract curtain fabrics)
Premier Voile —Shrewsbury
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
Quick apply
7d
Graduate Management Trainee - Telford / Shrewsbury / Oswestry
Enterprise Mobility —Shrewsbury
- Full-time
- Sales
- Customer service
- Bachelor's degree
Credit Control Team Leader
Novuna —Telford
- Up to £39,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
7d
Local Service Manager
Sanctuary Supported Living —Shrewsbury
- £38,493 - £40,521 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Annual leave
Quick apply
Deputy Manager
Aldi —Newtown
- £14.75 - £15.72 an hour
- Customer service
- Time management
- Annual leave
12d
Customer Advisor
Boots —Shrewsbury
- £13.02 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Expert Recruitment & Governance Officer
Premier Medical Group —Ludlow
- £25,125 a year
- Full-time
- Customer service
- IT
- In-person
- Free parking
- Annual leave
Quick apply
Assistant Store Manager
Aldi —Newtown
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Duty Manager
Shropshire Community Leisure Trust —Shrewsbury
- £27,839.67 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Leadership
- Employee assistance programme
Recruitment Administrator
JAM CARE LIMITED —Telford
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager (BDM) - Telford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Telford
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Content Creator M/F/D
Hager Group —Telford
- Marketing
- Organisational skills
- Business
Customer Delivery Driver - Shrewsbury Extra
Tesco UK —Shrewsbury
- £14.18 - £15.45 an hour
- Full-time
- Employee discount
12d
SEO Senior Account Manager
Croud —Shrewsbury
- £37,720 - £42,720 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
Quick apply
Finance Manager
Esterpet Limited —Tenbury
- £55,000 - £60,000 a year
- Full-time
- Microsoft Excel
- Accounting
- In-person
Quick apply
13d
Quality Control Manager - Textiles and Soft Furnishings
Penny Morrison Ltd —Presteigne
- £35,000 - £37,000 a year
- Full-time
- Supervising experience
- Quality control
- Organisational skills
Quick apply
13d
Front of House Assistant Manager
Cromwell’s Tap House —Shrewsbury
- £25,000 - £29,500 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Employee discount
Quick apply
Internal Communications Manager
Connexus —Craven Arms
- Up to £43,462.50 a year
- Full-time
- Hybrid work
- Marketing
- Travel
- SharePoint

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customer experience manager jobs near church stretton, shr

Customer Experience Centre Team Manager

Belron -
Cardington

Apply Now

Job details

Full-time
Up to £40,000 a year
7 days ago

Qualifications

Customer service
IT
Leadership
Communication skills

Full job description

Contract Type:

Fixed Term (Fixed Term)

About Autoglass ® and Laddaw ®

We’re a recognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.

Making a Difference Together.

As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading .

Job Title: CEC Team Manager

People Leader: CEC Operations Manager

Team: Customer Experience Centre

Location: Priory Park, Bedford / Hybrid

Salary: Up to £40,000 DOE

Contract: 3-month Fixed Term

Hours: 9am-5.30pm

Who we are

Belron UK Ltd (trading as Autoglass® and Laddaw®) are part of the global Belron® group of companies, the world's leading vehicle glass repair and replacement business. Home to 29,000 employees, Belron operates across over 30 countries and 6 continents to ensure all our customers receive the best quality service.

Our Values of Caring, Genuine, Collaborative and Driven are our DNA and underpin everything we do by shaping how we interact with our people internally, and our external partners and customers.

Our purpose as one of the Belron® group of companies, is making a difference with real care .

Job Summary

Working as part of the Customer Experience Centre leadership team, you will be responsible for leading a team of Customer Experience Representatives to maximise conversion, delivering and maintaining excellent customer service levels through inspiring leadership, effective coaching and mentoring. Living our values, you will create a climate where people feel valued, safe and supported, and are passionate about solving customer’s problems with real care.

Accountabilities and Responsibilities

Your key accountabilities and responsibilities will be to:

Provide inspiring leadership for a team of Customer Experience Representatives (CERs)
Conduct regular one to ones, using the Belron Way of Performance, with a focus on wellbeing as well as performance and development
Ensure CERs understand role expectations and provide support, coaching and guidance to in order for them to achieve and exceed these
Guide, coach and develop CERs to be able to identify customer needs, gathering the information needed to complete the job right first time
Motivate and manage team members fairly, in line with policy, with a balanced and considered approach in line with our values
Create clear and effective development plans with team members to support their development needs and aspirations
Ensure your team are kept informed of business updates and key messages and always have the opportunity to share their views
Manage escalated customer service issues to a satisfactory outcome for both the customer and Autoglass® and feed back to the relevant people concerned
Effectively manage call duration, sickness and absence and productivity across the team
Provide support to the wider CEC leadership team and wider CEC population as needed
Ensure your team support opportunities to increase service levels by promoting value added products and services (VAPS) and general Autoglass® services (e.g. Glass Repair, Lifetime guarantee)
Actively support the team and take responsibility when requested, for example in the absence of other leaders or key players
Put the health, safety and wellbeing of our people at the forefront of everything you do
Recruit and play a key part in the on-boarding process, ensuring an engaging experience for candidates and new starters
Actively participate in and contribute to leadership team meetings and any other events including training and workshops
Fully understand and take steps to positively impact individual and team targets, results, and key performance indicators
Form strong working relationships and other teams and collaborate to bring effective solutions and improve the customer journey

Be a role model for rest of Team, champion best practice and take responsibility for own development

Contribute towards effective team working and communication, both internal and external

Skills, Experience and Qualifications

Customer service mindset

Problem solving skills

Communication and influencing skills

Sound understanding of business operations

Proven experience in effectively leading a team

Strong Leadership and motivational skills

Engaging and inspirational coaching style

Planning and organising, effective time management

Ability to build credible relationships with stakeholders

IT skills

Scale of Role

You will lead a team of Customer Experience Representatives, who have a blend of home working and hybrid contracts who work varied shift patterns and provide wider support to the Customer Experience Centre.

Key stakeholders

The key stakeholders for this role are:

Concierge Team
Customer Services
CEC Resourcing Team
Operations
Customer Accounts and Pre Validation Teams
Risk and Compliance
People Team

Training

You will be required to complete regular mandatory training to keep your knowledge up to date in the following areas:

Equality and Diversity
GDPR, Data Protection and Information Security
Bribery Act
Modern Slavery
Manual Handling (injury at work)
Health & Safety (DSE assessment etc)
Vulnerable Customers

Accessibility: We make every effort to make our web presence accessible t o all. Upon request and consistent with applicable laws, we’ll provide reasonable accommodations to individuals who need assistance in the application/hiring process. For assistance, contact us at [email protected] .

Apply Now

Refine Your Search

customer experience manager jobs in church stretton, shr

Customer Experience Centre Team Manager

Business Development Manager (BDM) - Shrewsbury - Circa 41k -Package 53k OTE Uncapped

Sales Account Manager (Interior design & Contract curtain fabrics)

Graduate Management Trainee - Telford / Shrewsbury / Oswestry

Credit Control Team Leader

Local Service Manager

Deputy Manager

Customer Advisor

Expert Recruitment & Governance Officer

Assistant Store Manager

Duty Manager

Recruitment Administrator

Business Development Manager (BDM) - Telford- Circa 41k Package - 53k OTE Uncapped

Content Creator M/F/D

Customer Delivery Driver - Shrewsbury Extra

SEO Senior Account Manager

Finance Manager

Quality Control Manager - Textiles and Soft Furnishings

Front of House Assistant Manager

Internal Communications Manager

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