Customer support & client services managers Work, Jobs in Clacton On Sea, Ess (with Salaries)

Contact Centre Team Leader - ID 340
Hughes Electrical —Ipswich
- £15 an hour
- Full-time
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
Customer Service Team Lead
Onyx Gaming —Colchester
- From £30,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Supervising experience
- Free parking
Quick apply
5d
Account Coordinator Team Lead (PC&B)
Berlin Packaging —Hadleigh
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
11d
Team Leader - Financial Lines & Construction
AXA —Ipswich
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Product Support Manager
Textron Specialized Vehicles —Ipswich
- Full-time
- Schematics
- Engineering
- Travel
- Annual leave
- Employee assistance programme

More jobs to discover

Find similar jobs that you might be interested in.

Customer Service Team Lead
Onyx Gaming —Colchester
We're looking for someone who leads by example, stays calm when things get busy, and genuinely cares about getting it right for customers and for the team.
From £30,000 a year
Quick apply
5d
Customer Service Centre Lead
Raytheon —Harlow
Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every continent, RTX provides advanced systems and services for…

I want to receive the latest job alerts for customer support & client services managers in clacton on sea, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near clacton on sea, ess

Contact Centre Team Leader - ID 340

Hughes Electrical -
Ipswich

Quick apply

Job details

Permanent | Full-time
£15 an hour
5 days ago

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Customer service
Microsoft Office
Performance management
Quality assurance
IT
Leadership
Communication skills

Full job description

Why come and work with us?
Hughes is a family run company that has been trading for over 100 years. Hughes is not only a family company in name but also in attitude. Our ethos is simple - to treat people the way that they would want to be treated themselves! We are a long-standing company with long term plans, so aim to offer our staff a long and meaningful career. This means that we take training and career development seriously and as a result we aim to offer you a supportive and professional working environment.
We feel hard work should be rewarded, and therefore we offer you:

Employee Discount
Free use of Company Holiday Lodges
Discounted Gym Membership
Employee Assistance Program - including health and wellbeing services
Enhanced Holiday Allowance
Enhanced Maternity Leave
Enhanced Paternity Leave
Company Pension Scheme
Training and Development Programs
Supporting Community Projects
Life Insurance
Recognition for Long Service

We are excited to offer you an opportunity to join our team as a Contact Centre Team Leader in our Contact Centre in Ipswich.

We’re looking for a confident and inspiring leader who:

Thrives in a fast-paced, customer-focused environment
Is passionate about people development and team engagement
Leads by example with integrity, empathy, and accountability
Has a sharp eye for quality and is results-driven
Communicates clearly, constructively, and with a can-do attitude

As a member of our friendly and energetic team we are looking for an engaging personality to assist in leading our team and ensure our customers are served to the highest standards in line with company policies and values.
When recruiting we always look for individuals who share our values and can add their own personality. We encourage our teams to bring forward their own ideas and help contribute to our business.
We are looking for a person who can grow in their role and career with us through continued training and development.
What does the role include?
This is a great opportunity to drive your personal development, learn new skills and build your knowledge.

As a Contact Centre Team Leader, you’ll be responsible for:

Leading, motivating, and developing a team of contact centre advisors
Managing day-to-day operations to meet service level targets and KPIs
Monitoring quality assurance scores and identifying coaching needs
Supporting your team through regular 1:1s, feedback sessions, and performance reviews
Driving continuous improvement through analysis and action planning
Collaborating with other leaders across departments to deliver a consistent, customer-first experience
Handling escalated customer concerns with professionalism and empathy
Supporting recruitment, onboarding, and training of new team members

What Skills and Experience is required?
To be successful, you must be friendly, approachable and willing to take on a variety of tasks.

We're looking for someone who has:

Proven experience in a contact centre or fast-paced customer service environment
Previous leadership experience (formal or informal)
Strong knowledge of performance management and quality assurance practices
Ability to analyse data and use it to drive improvements
A proactive and solution-focused mindset
Excellent interpersonal and communication skills
Confidence using contact centre systems and Microsoft Office tools
Flexibility when business needs and expectations change.

Experience in the retail or electrical goods sector is a bonus but not essential.
IND01

Quick apply

Refine Your Search

customer support & client services managers jobs in clacton on sea, ess

Contact Centre Team Leader - ID 340

Customer Service Team Lead

Account Coordinator Team Lead (PC&B)

Team Leader - Financial Lines & Construction

Product Support Manager

More jobs to discover

I want to receive the latest job alerts for customer support & client services managers in clacton on sea, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected