Gsoc operator Work, Jobs in Claremont, Sry (with Salaries)

GSOC Operator
Mitie —London
- £19.95 an hour
- Full-time
- Customer service
- Analysis skills
- Computer skills
15h
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- Weekend availability
- Analysis skills
- SharePoint
- AI
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GSOC Operator

Mitie -
London

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Job details

Permanent | Full-time
£19.95 an hour
15 hours ago

Benefits

Cycle to work scheme

Qualifications

Customer service
Analysis skills
SIA
Computer skills
Leadership
Communication skills

Full job description

Global Security Operations Centre (GSOC) Operator - EMEA

The GSOC Operator is a key member of the Global Security Operations Centre, responsible for ensuring the safety and security of Meta's people, assets, and reputation across the EMEA region. This role requires 24/7 coverage and involves monitoring, analyzing, and responding to incidents that may impact business operations, employees, or the brand. The GSOC Operator acts as a central point for incident detection, response, and communication, supporting both crisis and non-crisis situations.

Key details:

4 on, 4 off - Days and Nights
£19.95 per hour
25 days holiday
Cycle to work scheme
Mitie benefits

Responsibilities include but are not limited to:

Monitor alarms, surveillance cameras, and video equipment (including fire, internal and perimeter doors, and duress alarms) to detect and assess incidents.
Answer and respond to routine and emergency calls, providing assistance to employees and guests.
Dispatch security officers, Emergency Response Teams (ERT), facilities, police, fire, and EMS personnel as required via telephone and radio.
Proactively monitor and respond to all security and safety system alarms.
Communicate incident information to leadership and key partners using established best practices and communication channels.
Escalate complaints, unusual, or critical events immediately to the GSOC Lead Operator and Duty Shift Manager.
Act as a liaison between all departments and the Physical Security department.
Maintain accurate records of communications, events, equipment.
Log all equipment and keys signed out and returned by security or other parties.
Inform the Lead Operator or Duty Shift Manager promptly of any missing, damaged, or inoperative equipment or systems.
Conduct open-source research to identify threats to people, assets, and reputation.
Maintain awareness of regional political, economic, and security developments.
Use multiple internal and external resources to gather and manage intelligence about events that may impact the business.
Participate in position-related projects, with responsibilities ranging from consulting to project ownership.
Maintain control of all GSOC equipment and ensure operational readiness at all times.

Special Skills and Attributes include:

Advanced computer skills and proficiency in both hardware and software.
Excellent verbal, written, and customer service skills.
Strong analytical and problem-solving abilities.
Ability to work independently with minimal supervision and as part of a team.
Effective multitasking and attention to detail; able to discern patterns in complex information.
Calm, logical, and professional demeanor under pressure.
Strong decision-making skills in both crisis and non-crisis situations.
Ability to handle highly confidential information with discretion.
Clear communication and guidance skills, especially during emergencies.
Ability to work and communicate effectively with all levels of leadership.
Second language skills are highly desirable.

Desirable Experience and Qualifications:

Experience working within a Security Operations Centre (SOC) or similar environment.
Strong experience in the use of CCTV systems; SIA CCTV licence is advantageous.

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