Debt relief & collection occupations Work, Jobs in Clavering, Ess (with Salaries)

Call Centre (Collections) 9am-1pm
Insurance Collections Bureau Ltd —Welwyn Garden City
- £12.71 an hour
- Part-time
- Customer service
- IT
- Computer skills
Quick apply
11d
Call Centre (Collections) 8am-12pm
Insurance Collections Bureau Ltd —Welwyn Garden City
- £12.71 an hour
- Part-time
- Customer service
- IT
- Computer skills
Quick apply
3d
Debt Advice Caseworker (trainee or qualified)
Citizens Advice Luton —Luton
- £24,925 - £27,500 a year
- Full-time
- Data entry
- Financial services
- In-person
Quick apply
4d
Field Collections Agent
Orbit Credit Services —Enfield
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
10d
Credit Controller (Italian Speaking)
Illumina —Cambridge
- £30,600 - £45,800 a year
- Full-time
- Hybrid work
- ERP systems
- In-person
Debt Advice Caseworker (trainee or qualified)
Citizens Advice —Luton
- £24,925 - £27,500 a year
4d
Contact Centre Agent- Bilingual (Italian)
UCFS Europe Company —Biggleswade
- From £26,000 a year
- Bilingual
- Customer service
- English
Quick apply
3d

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Call Centre (Collections) 9am-1pm

Insurance Collections Bureau Ltd -
Welwyn Garden City

Quick apply

Job details

Permanent | Part-time
£12.71 an hour
11 days ago

Benefits

On-site parking

Qualifications

Accounts payable
Customer service
GCSE
IT
Computer skills
Financial services
Communication skills

Full job description

About Us

Insurance Collections Bureau Ltd is a growing and professional debt recovery agency specialising in insurance-related collections. We work on behalf of leading insurance brokers and financial services organisations, helping customers find realistic and sustainable solutions to outstanding balances.

We’re looking for two motivated and confident individuals to join our team. Previous collections experience is helpful, but not essential — full training will be provided.

The Role

This is a telephone-based customer service and negotiation role where you’ll speak with customers to help resolve outstanding accounts in a fair, professional, and compliant manner.

You’ll work within a supportive team environment and be expected to communicate confidently, listen carefully, and treat customers fairly at all times.

Key Responsibilities

Make and receive customer telephone calls using both manual and automated dialler systems
Discuss outstanding balances and negotiate suitable payment solutions
Take secure card payments over the telephone
Arrange payment plans and discuss settlement opportunities where appropriate
Identify and respond appropriately to customer disputes, financial difficulty, and vulnerability
Accurately update account notes and apply the correct account statuses
Complete customer callbacks within agreed timeframes
Liaise with clients where further information or clarification is required
Support Live Chat activity when required
Work towards individual and team performance targets
Adhere to company procedures, FCA guidance, data protection, and information security requirements

What We’re Looking For

Strong communication and listening skills
Positive and professional attitude
Confidence speaking with customers on the telephone
Good attention to detail
Reliable and organised approach to work
Ability to remain calm and professional in challenging conversations
Basic IT and computer skills
GCSEs (or equivalent) preferred

Previous experience in collections, customer service, retail, contact centres, or telephone-based roles would be beneficial, but is not essential.

Shift Pattern

Monday to Friday between 8am to 1pm
Minimum 15 hours per week
Maximum 25 hours per week
One Saturday per month: 9:00am – 12:00pm

Benefits

Full training provided
Supportive team environment
On-site parking
Opportunity to gain experience within a regulated financial services environment

Work Location

In person – Welwyn Garden City

Job Types: Part-time, Permanent

Pay: £12.71 per hour

Benefits:

On-site parking

Education:

GCSE or equivalent (preferred)

Experience:

Call Centre: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

debt relief & collection occupations jobs in clavering, ess

Call Centre (Collections) 9am-1pm

Call Centre (Collections) 8am-12pm

Debt Advice Caseworker (trainee or qualified)

Field Collections Agent

Credit Controller (Italian Speaking)

Debt Advice Caseworker (trainee or qualified)

Contact Centre Agent- Bilingual (Italian)

I want to receive the latest job alerts for debt relief & collection occupations in clavering, ess

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