Job title: Recreational Assistant
Venues: City of Norwich School
Locations: Eaton Road, Norwich, NR4 6PP
Hours: Approximately 20 hours per week with availability across the following days:
- Monday: 3:30pm - 9:15pm
- Wednesday: 5:30pm - 9:15pm
- Saturday: 09:30am - 7:00pm
Contract type: Zero hours contract – please note there is no guarantee of minimum hours of work.
What do Edu-Lettings do?
We strive to allow schools, academies, and venues to make the most of their sport and leisure facilities, whilst helping provide local communities with access to sport, education, and leisure opportunities. We pride ourselves on taking away the full management of school lettings, ensuring all users receive an industry-leading service through our dedicated operations and commercial teams, industry-leading booking system, and fully trained and passionate on-site Recreational Assistant Teams.
What are we looking for?
We are looking for customer-focused Recreational Assistants to work across our partner school sites. As the Recreational Assistant, you will play a key role in supporting and overseeing bookings during our opening hours.
This is a lone working role, so applicants must be confident and comfortable working independently.
We are looking for a hands-on, pro-active, and organised approach. This role suits somebody who has a passion for people, and some previous experience of working in a sport & leisure facility.
Key roles and responsibilities
- A key holder for our partner school sport & leisure facilities.
- Opening and closing the facilities.
- Delivering first-class service to our partner schools and bookings.
- Adhering to all health and safety risk assessments, company policies and procedures.
- Confident with lone working.
- Manual handling duties, including at times moving and setting up heavy equipment.
- To be competent with our on-site digital tablet device.
- Having a flexible and adaptive approach to meet the daily needs of the business.
- Meeting/greeting clients and administering check-ins.
- Resolving customer queries and complaints.
- Providing front desk reception services to clients.
- Ensuring all facilities are open, clean, clear and safe to use before usage.
- Guaranteeing that all facilities are clean, tidy and ready for the next school day.
What do we require for the role?
- A friendly and confident team player with a positive attitude.
- An organised individual who has the ability to multitask.
- Applicants must be 18 years old or above due to lone working.
- Driving license (desirable, but not essential).
- Punctual and reliable at all times.
- The ability to problem solve.
- Knowledge of the sport and leisure industry.
- Must have access to a smartphone on-site, to clock in and out of our staffing application.
What do we offer our employees?
- 20% discount across our partner venues.
- Free staff uniform.
- Access to our online uniform shop.
- Employee of the month (voucher of your choice!).
- Full 24hr access to our confidential corporate wellbeing programme which includes free counselling sessions.
- Staff referral bonus and voucher scheme.
- School referral bonus.
- Free staff parking.
- Career development program.
Please note – Applicants for this post will be required to provide proof of identity at interview if called. The successful applicant will be required to undergo an enhanced DBS check before starting work.
Applicants must be 18 years old or above.
At Edu-Lettings we pride ourselves on living by our core values. To find out more please visit the core values section of our website.
Pay: Up to £12.71 per hour
Benefits:
- On-site parking
- Referral programme
Application question(s):
- Do you live within a 30 minutes commute of the school? If so what is your commute time and means of transport?
Experience:
- Customer service: 1 year (required)
Work Location: In person
