Business operations manager Work, Jobs in Cleckheaton, Wyk (with Salaries)

Customer Service Team Leader
Sonex Financial —Leeds
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
Quick apply
1d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Wakefield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Primary Care Operations Manager
Core Prescribing Solutions —Bradford
- £55,000 - £60,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
12d
Business Operations Manager
Dr Indra Functional Medicine Practice —Leeds
- Up to £45,000 a year
- Part-time
- Hybrid work
- Management
- Master's degree
- Supervising experience
Quick apply
Padel Club Manager
Padel8 —Dewsbury
- Weekend availability
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
Quick apply
Operations Manager
Aspens —Leeds
- £50,000 - £55,000 a year
- Full-time
- Hospitality
- Computer skills
- Leadership
- Annual leave
Head of People (Bury Head Office, with regular travel to Preston and Oswestry)
Dunsters Farm —Bury
- Monday to Friday
- Management
- Travel
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
11d
Procurement Manager
Pure Pet Food —Cleckheaton
- £45,000 - £55,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Free parking
- Employee discount
Quick apply
Operation manager
Awp tarmac —Bradford
- £50,000 - £60,000 a year
- Full-time
- Management
- Supervising experience
- Leadership
- Free parking
Quick apply
8d
Credit Controller/Sales Ledger
ADVANCED ACTUATORS —Keighley
- £30,000 - £40,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- In-person
- Free parking
- Profit sharing
Quick apply
12d
Continuous Improvement Manager – Logistics & Warehousing
Buy It Direct —Huddersfield
- Up to £65,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Business Development Manager
Loading Systems —Huddersfield
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Project management
- IT
- Annual leave
- Life insurance
Quick apply
Commercial Manager
Sanipex Group —Batley
- From £45,000 a year
- Full-time
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
4d
Head of Retail
BARNSLEY HOSPICE —Barnsley
- £51,150 a year
- Full-time
- Sales
- Travel
- Hospice
- Free parking
Quick apply
Transaction Manager Skoda
RRG Group —Rochdale
- £34,500 - £58,500 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
Quick apply
12d
Service & Operations Manager - FTC
Minster Law —Wakefield
- £42,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Area Manager, FC Operations
Amazon UK Services Ltd. —Wakefield
- Full-time
- Management
- Data analysis skills
- English
13d
Shift Operations Manager
TJX Europe —Wakefield
- Weekends only
- Employee discount
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- CRM software
- IT
- Communication skills
Quick apply
13d
Supplier Relationship Manager
Yorkshire Water —Bradford
- £74,000 - £79,500 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Flexible schedule
5d

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Customer Service Team Leader

Sonex Financial -
Leeds

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
1 day ago

Qualifications

Microsoft Excel
Microsoft Outlook
Management
Computer literacy
Computer skills
Root cause analysis
Business coaching
Leadership
Communication skills
Time management

Full job description

Role: Customer Service Team Leader

Location: Leeds LS1 – Wellington Street (FT in the office for the first 6 months)

Salary: £30k - £35k plus 15% bonus

Job Purpose

As a Customer Service Team Leader at Lantern Group, you will lead, motivate, and develop a team of customer service representatives supporting the Sonex Financial campaigns. You will ensure customers receive excellent service and appropriate financial solutions while driving high performance, compliance, and customer satisfaction.

Reporting to the Operations Manager, you will coach and support your team through performance management, SMART goal setting, and personal development plans. You will monitor KPIs, identify training needs, manage attendance and wellbeing in line with company policies, and work collaboratively with colleagues to drive continuous improvement.

The ideal candidate will be a strong communicator with proven leadership experience, a track record of delivering targets, and the resilience and adaptability needed to maintain high standards and outstanding customer outcomes.

Working Pattern

Shift rotation (3-week cycle):

Week 1: 08:00 – 16:00

Week 2: 09:00 – 17:00

Week 3: 10:00 – 18:00

Role Accountabilities

Lead, motivate, and coach customer service representatives to achieve KPIs, SLAs, and quality standards while delivering fair customer outcomes.
Monitor individual and team performance, addressing underperformance promptly through coaching, feedback, and development plans.
Conduct regular 1:1 meetings, performance reviews, and balanced scorecard assessments to support continuous improvement and capability development.
Identify training needs and provide effective mentoring, coaching, and support to enhance skills, knowledge, and performance.
Communicate company updates, objectives, and key messages clearly and consistently, gathering and sharing feedback where appropriate
Ensure compliance with company policies, procedures, regulatory requirements, and Consumer Duty principles
Manage team attendance, wellbeing, and performance in line with HR policies and best practice
Support representatives with complex customer queries and escalations, working with relevant departments to achieve positive resolutions
Handle and record escalated customer contacts in line with service standards and regulatory requirements
Promote a customer-first culture that prioritises fairness, transparency, and sustainable customer outcomes
Encourage accountability, risk awareness, and root cause analysis to support operational effectiveness and continuous improvement
Work collaboratively with managers and colleagues to optimise resources, manage workloads, and deliver business objectives
Support the implementation of change initiatives, process improvements, and best practices across the operation
Foster an inclusive, supportive, and high-performing team environment where employees feel valued and engaged
Lead by example, demonstrating Lantern Group values, behaviours, and professional standards at all times
Maintain required training, product knowledge, and competency standards for yourself and your team
Take responsibility for risk and compliance within your area of responsibility
Complete additional duties as required, including audits, reporting, projects, interviews, team communications, and incentive initiatives

What We’re looking for

A minimum of 1 year experience in a people management or supervisory role
Worked within a regulated environment
Computer literate with knowledge of Excel, Word, Teams and Outlook
Strong verbal and written communication skills
Good organisational, time management and accuracy skills
Ability to work under time constraints and meet deadlines
Ability to develop employees through motivation, leadership, coaching and training
Ability to comply with organisation policies and procedures
Ability to effectively work with a variety of people from diverse backgrounds
Problem solving and decision making
Ability to make, fair, consistent and objective judgments
Ability to work under pressure and make decisions

Why Join Lantern

Competitive salary with 15% bonus
25 days holiday (increasing with service) plus BH
Option to buy additional holiday
Great socials
supportive team environment
opportunities for development

At Lantern, we’re a market leading specialist Debt Purchaser and Service Provider with a focus on customers who need a truly human touch. We’re known for our empathetic and bespoke approach to all types of communications with our customers.

Over the past 17 years, we’ve built a solid reputation we’re proud of and we’ve got a cabinet bursting with awards including Investors in Customer and Investors in People GOLD.

Quick apply

Refine Your Search

business operations manager jobs in cleckheaton, wyk

Customer Service Team Leader

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Primary Care Operations Manager

Business Operations Manager

Padel Club Manager

Operations Manager

Head of People (Bury Head Office, with regular travel to Preston and Oswestry)

Procurement Manager

Operation manager

Credit Controller/Sales Ledger

Continuous Improvement Manager – Logistics & Warehousing

Business Development Manager

Commercial Manager

Head of Retail

Transaction Manager Skoda

Service & Operations Manager - FTC

Area Manager, FC Operations

Shift Operations Manager

Account Manager

Supplier Relationship Manager

I want to receive the latest job alerts for business operations manager in cleckheaton, wyk

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