We are looking for an Internal Sales/Trade Counter Representative at Greengates Building Merchants (Part of Haldane Group). You are responsible for providing a high level of customer service at the trade counter, supporting both trade and retail customers with product advice, quotations, and order processing. We're currently looking for an enthusiastic, sales driven, customer focused individual to join our team at our Branch in Accrington.
What You’ll Do
- Price customer enquiries and return same within required time
- Follow up quotations to a conclusion and properly record outcome
- Achieve the specified order quotation to completion rate at the best possible margin
- Accurately process successful quotations into orders
- Pro-actively promote enquiries and orders by telesales
- Provide advice and assistance to customers to best of ability
- Achieve monthly sales targets as set by the Branch Manager
- Work to develop a positive relationship between Sales Representative(s), other Departments and customers to achieve best results for the company
What You Need (Essential)
- Work within other departments as requested to meet customer demands
- Participate in company stock takes ensuring an accurate count of all stock
- Ensure compliance with all regularity and legal requirements
- Co-operate and assist with other departments to achieve sales
- Continually update your knowledge of products by participating in company and supplier training to achieve sales targets
- Act all times with courtesy and goodwill towards customers to promote the best image of the company.
- Work overtime from time to time at the request of the Company. This includes a flexible approach to start and finish times
- Any other tasks as required to ensure the efficient operation of the department as requested by the Branch Manager
What can we offer you?
- Staff discounts
- Cycle to work scheme
- Contributory pension scheme
- Free on-site parking
- 30 days annual leave (including bank holidays)
- A competitive rate of pay within a well-respected company
- Access to our Medical Plan provided by Westfield Health
Haldane Group is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from all qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex, or sexual orientation.
**ABOUT HALDANE GROUP **Founded in 1946, we've spent nearly eight decades becoming one of the UK's top ten builders merchants. Operating through multiple specialist brands across Northern Ireland, England and the Isle of Man. We're more than just suppliers – we're partners to the trade.
What Sets Us Apart:
- Top 10 UK builders merchant with strong local presence
- Multiple specialist brands serving different market segments
- Industry leadership through BMF board-level involvement
- Ambitious growth plans including strategic acquisitions
- Investment in people, technology, and innovation
- 700+ employees across the Group
- Deep roots in local communities
We're built on expertise, relationships, and service. We know our products, we understand our customers, and we deliver on our promises.
If this sounds like a role for you, we'd love to hear from you.
