Clerical worker Work, Jobs in Coalville, Eng (with Salaries)

Business Support Officer (Patient Services & Stock Management)
Long Lane Surgery —Coalville
- £13.02 - £14.72 an hour
- Full-time
- Microsoft Outlook
- Customer service
- English
- Free parking
- Annual leave
Quick apply
GP Receptionist (Care Navigator) - Experience Preferred
West Park Surgery Long Eaton —Long Eaton
- £12.75 an hour
- Part-time
- GP surgery experience
- Administrative experience
- Organisational skills
Quick apply
Senior Administrator
Coventry City Council —Coventry
- £25,185 - £26,403 a year
- Full-time
- English
- Administrative experience
- Communication skills
4d

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GP Receptionist (Care Navigator) - Experience Preferred
West Park Surgery Long Eaton —Long Eaton
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare…
£12.75 an hour
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Business Support Officer (Patient Services & Stock Management)

Long Lane Surgery -
Coalville

Quick apply

Job details

Permanent | Full-time
£13.02 - £14.72 an hour

Benefits

Free parking
Free flu jabs
Annual leave
Company pension
Company events
Sick pay
On-site parking

Qualifications

Microsoft Outlook
Customer service
GCSE
Primary care
English
Administrative experience
Analysis skills
IT support
Computer networking
Organisational skills
Communications
IT
Care plans
Communication skills
A Level
Time management

Full job description

This is a Practice based role and the successful applicant will be required to work on site for the contracted hours.

JOB SUMMARY

The following are the core responsibilities of the Business Support Officer. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Business Support Officer is responsible for:

General

Supporting the Management Team as required with projects, systems and procedures
Undertaking tasks as directed by the Practice Manager and Operations Manager in areas of change management and continuous improvement
Providing general administrative support as directed by the Senior Management Team
Providing key performance information as requested
Carrying out general clerical and office management duties and maintain an efficient filing system
Overseeing the administrative elements of QOF, liaising with the wider Practice teams where required.
Sending out mail merges for a number of campaigns i.e. flu
Coordinate and disseminate staff communications via TeamNet and WhatsApp, liaising with relevant teams to ensure timely, accurate and consistent sharing of updates, announcements and policy changes.
Maintaining and updating staff noticeboards with pertinent information, announcements, and relevant documents. Regularly ensuring that the content is current, clear, and aligned with organisational goals. Collaborating with various team leads to gather and communicate important updates, events, and policies to foster effective internal communication
Supporting the Management Team in the reviewing and updating of relevant practice policies and procedures
Assist in developing the Practice Hub through TeamNet, ensuring it aligns with staff information and practice policies.
Attending relevant training sessions, updates, and meetings related to the role to stay informed and maintain best practices
Working as a flexible member of the team to ensure the smooth running of the practice, providing support to other team members when necessary
Conducting monthly PPA claims, ensuring all eligible items are accurately claimed
Coordinating and administering after death audits, ensuring they are completed in a timely manner, accurately recorded and findings are communicated to the relevant clinician or lead.

Private Work/Medicals

Lead on the coordination and administration of private medical work processes, ensuring all requests, documentation, invoicing and payments are managed accurately and in line with practice policy and timescales.
Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
Acting as a focal point for the practice, managing requests from external organisations such as the local police, solicitors, DVLA and other agencies
Supporting the GPs with the Medical Reports where required
Completing basic (non-opinion) forms in addition to some elements of forms for the GP(s) to approve, such as insurance forms, mortgage applications, Department for Work and Pensions benefits forms and others as appropriate
Manage the scheduling and administration of private medical appointments.
Ensure all relevant documentation is completed accurately and in a timely manner
Handling invoicing and payments for private medical services

Safeguarding

Act as the first point of contact for safeguarding concerns, ensuring they are documented, coded and escalated appropriately
Maintain safeguarding registers (Child Protection, Child in Need, vulnerable adults, FGM risk)
Overseeing the workflow of safeguarding reports and documents and ensure they are circulated to appropriate clinicians in line with organisational safeguarding policies
Ensure correct safeguarding coding and alerts are applied to patient records
Monitor DNAs for children regarding missed clinical appointments and refer to appropriate clinician for follow up (e.g., Practice Nurse, usual GP, Safeguarding Lead) in line with organisational safeguarding policies
Coordinate with external agencies and healthcare professionals to manage safeguarding cases effectively (health visitors, social workers, ICS safeguarding teams)
Prepare and circulate documentation for child protection meetings as directed by the Safeguarding Lead
Summarising and coding safeguarding documents into the relevant specific templates, highlighting anything significant regarding patients to the Safeguarding Lead
Support safeguarding audits, learning reviews and dissemination of learning across the practice
Maintain up-to-date knowledge of local safeguarding resources and guidance
Contributing to data collection and audit in relation to safeguarding to support and improve standards for safeguarding practice within the organisation
Prioritise and respond to meeting invitations as advised by the organisation’s Safeguarding Lead, prepare appropriate documentation and send apologies as necessary
Support the Safeguarding Lead in co-ordinating communication and meetings with third parties e.g., health visitors, ICS safeguarding leads and social workers. This includes taking minutes and updating the patient record in accordance with agreed actions
Redacting and updating the clinical record as per organisational safeguarding protocols when a patient reaches 18 years of age
Be a role model for all staff by practicing safeguarding to the highest standard, whilst exercising a high degree of personal and professional autonomy
Be able to signpost staff to relevant agencies and assistance for all types of safeguarding
Be aware of local resources and disseminate updates to colleagues
To assist the Safeguarding Lead in carrying out case reviews and disseminating learning to colleagues throughout the organisation
Demonstrate commitment to developing own expertise to support robust systems, policies, professional guidance and training so that staff throughout the organisation can identify and contribute to safeguarding issues

End of Life

Assist in developing and implementing palliative care and end-of-life care plans for patients
Liaise with patients, families, and healthcare providers to ensure patient wishes and care needs are met
Maintain accurate records of care plans and ensure they are regularly reviewed and updated

Clinical Scheduling & Rota Coordination

Assisting the Operations Manager in managing the clinical session structure to ensure it is effective and meets the needs of patients, with clinicians having access to appropriate rooms.
Coordinating and maintaining an accurate diary of all clinicians' availability, including holidays, meetings, training and other commitments, ensuring appointment schedules are regularly updated and consistently reflect any changes.
Reviewing and coordinating GP and ANP annual leave in accordance with the clinical leave policy, with the support of the Operations Manager.
Organising locum cover as needed, ensuring appropriate cover is arranged where clinician availability is affected by leave, training or meetings.
Ensuring that clinical duties, including home visits and triage sessions, are fairly distributed across the clinical rota, maintaining an accurate log to support transparency and equity in workload allocation.
Managing the room bookings diary to ensure that rooms are available for meetings, clinics etc. as required.
Creating, maintaining and regularly reviewing clinical rotas for all appointment types, ensuring they remain accurate, up to date and reflective of any changes in clinician availability.
Supporting the Operations Manager in the coordination and administration of all trainee placements within the practice.
Coordinating the placement of medical students, including rota management, induction and all associated administration. Acting as the primary point of contact for communication with the university, including responding to surveys, coordinating feedback and arranging the booking of associated clinical mentor annual training.

Ordering/Stock Management

Overseeing stock and ordering; liaising with the HCA/Nursing team and maintaining adequate stock levels following clinics, ensuring there at least 4 weeks worth of stock at any time
Raising any concerns around obtaining stock to your Line Manager at the earliest opportunity
Ensuring any discrepancies or concerns with stock, equipment or environment are reported in a timely manner to your Line Manager
Managing stock cupboards, ensuring they are organised, do not hold excessive stock, and that stock is rotated and in date.
Conducting stock take as instructed by line manager to ensure inventory accuracy and to identify any discrepancies.
Ordering of staff refreshments and supplies, and ensuring effective stock control as required

In addition to the primary responsibilities, the Business Support Officer has the following responsibilities:

Provide cross-cover for other Business Support Officer roles as required, undertaking relevant duties to support team workload and ensure continuity of service.
Partake in audit as directed by the audit lead
Liaise with the ICB, IT lead and practices within the PCN and other external stakeholders in relation to IT matters
Contribute to the development of the strategic objectives of the organisation
Participate in local practice and PCN initiatives to enhance service delivery and patient care
Attend any external meetings pertinent to this role
Support and participate in shared learning
Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner
Represent the practice locally as required
Maintain a working knowledge of CQC requirements
Maintain a working knowledge of QOF requirements

PERSON SPECIFICATION

ESSENTIAL

GCSE English (C or above) and at least three others
Experience of working in a health care setting
NHS / Primary Care General Practice experience
Experience of administrative duties
Relevant health and safety experience
Experience of producing agendas and minutes for meetings
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
Systmone user skills
Effective time management (Planning & Organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving & analytical skills
Ability to develop, implement and embed policy and procedure
Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
Polite and confident
Flexible and cooperative
Excellent interpersonal skills
Motivated and proactive
Ability to use initiative and judgement
Problem solver with the ability to process information accurately and effectively, interpreting data as required
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure / in stressful situations
Able to communicate effectively and understand the needs of the patient
Ability to drive and deliver change effectively
Ability to manage own workload
Excellent planning and organisational skills using own judgment to prioritise workload effectively
Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Effectively utilises resources
Punctual and committed to supporting the team effort
Disclosure Barring Service (DBS) check
Maintains confidentiality at all times

DESIREABLE

Educated to A-level / equivalent or higher, with relevant experience
Experience of working with the general public
Strategic thinker
Flexibility to work outside of core office hours

Job Types: Full-time, Permanent

Pay: £13.02-£14.72 per hour

Benefits:

Company events
Company pension
Free flu jabs
Free parking
On-site parking
Sick pay

Application question(s):

Do you have at least 2 years of experience working in an IT support, network administration, or similar technical role?

Experience:

General Practice: 1 year (preferred)

Work Location: In person

Quick apply

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clerical worker jobs in coalville, eng

Business Support Officer (Patient Services & Stock Management)

GP Receptionist (Care Navigator) - Experience Preferred

Senior Administrator

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