Location
Glasgow / Glasgow City
Salary
Circa £68,000
Contract
Permanent ( Full Time
)
Reference
3634
Closing Date
30 July 2026
Job description
This is a new role in our Business Performance and Optimisation team. We work across Business Banking to bring together insight, reporting and performance. Developing and tracking the measures that matter whilst translating complex information into clear actions, shaping strategic priorities.
As our Business Performance Manager, you’ll play a central role in driving the strategic narrative for Business Banking through the creation of high-quality materials, including performance reporting packs and governance outputs. Working across the business, you’ll bring together insight, performance and key messages into clear, concise materials that help leaders make informed decisions and communicate our strategic priorities and ambition.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Glasgow office or Edinburgh Hub . If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
You will create high-quality reporting packs, governance materials and business updates that support progress towards business goals and help shape the strategic narrative for Business Banking.
You’ll develop, coordinate and critically challenge management information, ensuring outputs are accurate, timely, direct, relevant and focused on the priorities which matter most.
By turning complex information into clear, concise commentary that highlights trends, risks, opportunities and actions, you’ll help leaders communicate priorities with confidence.
You’ll support business aims through delivery of a variety of strategic initiatives and coordinating inputs and actions from across teams to maintain momentum and alignment.
Working collaboratively across Business Banking and with stakeholders to support governance processes, you’ll maintain a clear view of priorities and ensure materials are presented consistently, professionally and to a high standard.
About you
As a minimum you’ll have:
Excellent analytical capability, with the ability to critically appraise and challenge performance information, then turn it into clear and meaningful insights
Experience creating high-quality reporting packs, management information or business materials for senior stakeholders, including Executive Level
Excellent communication skills, with the ability to turn complex information into clear commentary and support a strong strategic narrative
Highly organised, with the ability to manage multiple priorities, coordinate inputs and deliver to challenging deadlines
Established stakeholder management skills, with confidence working across teams and building effective relationships at different levels
Understanding of governance, with the ability to support structured reporting, oversight and follow-through on actions
A proactive and delivery-focused approach, with the ability to support initiatives, maintain momentum and help drive progress across the business
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death.
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Disability Confident
We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support .
