Support coordinator Work, Jobs in Colburn, Nyk (with Salaries)

Customer Support Coordinator
People Places Lives Ltd. —Colburn
- From £26,227.50 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
17h
People Operations Coordinator
ZIGUP —Darlington
- £28,700 a year
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
Operations & Scheduling Manager
Harvey Electrical Services —Darlington
- £29,250 - £32,000 a year
- Full-time
- Administrative experience
- Analysis skills
- Supervising experience
- Free parking
Quick apply
Senior People Operations Coordinator
ZIGUP —Darlington
- £31,000 a year
- Remote
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
Duty Coordinator - Crisis Service
Tees, Esk and Wear Valleys NHS Trust —Darlington
- £49,387 - £56,515 a year
- Full-time
- Leadership
7d
PE & School Sport Coordinator
Education Enterprise School Sport Partnership —Bishop Auckland
- £31,200 a year
- Full-time
- In-person
- Communication skills
- School
Quick apply
Cleaner & Coordinator (Part-time)
Rest + Wild —Ripon
- £18 an hour
- Part-time
- Hospitality
- Cleaning
- In-person
Quick apply
2d
Facilities Coordinator
ISS Facility Services —Bishop Auckland
- Microsoft Office
- Communication skills
Quick apply
Business Intelligence Project Co-Ordinator
North Yorkshire Hospice Care —Thirsk
- £28,841.04 a year
- Hybrid work
- Microsoft Excel
- Administrative experience
- IT
- Store discount
- Annual leave
5d
Activities Coordinator (Part Time 16hrs)
Highgate care —Darlington
- £12.71 - £12.72 an hour
- Weekend availability
Quick apply
4d
Planning Co-ordinator
Glanbia Foods —Middlesbrough
- Hybrid work
- IT
- Communication skills
- Time management
- Employee discount
Logistics support
Avril —Northallerton
- Microsoft Excel
- Microsoft Office
- IT
Care Coordinator
Black Horse Care Limited —Spennymoor
- £28,000 - £33,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
Administrator - Construction & Engineering Department(Part Time)
Middlesbrough College —Middlesbrough
- £9,940.14 - £9,988.54 a year
- Call to connect
- Word processing
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
2d
Apprentice Electricians
Thirteen —Middlesbrough
- From £15,434.32 a year
- Overtime
- Travel
- Communication skills
- Annual leave
17h
Activities Coordinator
Wilton House Care Home —Darlington
- Part-time
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
13d
Care Coordinator (Stockton)
Dale Care —Stockton-on-Tees
- £27,963.47 a year
- Weekend availability
- Employee discount
Quick apply
3d
Customer Experience Apprentices
Thirteen —Middlesbrough
- From £15,434.32 a year
- Customer service
- Travel
- Communication skills
- Annual leave
17h
Lettings Maintenance Coordinator
Let with AMRP —Ferryhill
- £25,000 - £28,000 a year
- Part-time
- Maintenance
- Microsoft Office
- In-person
- Free parking
Quick apply
Commercial Coordinator - Subsea Cables
Boskalis —Stockton-on-Tees
- Part-time
- Engineering
- English
- Microsoft Office

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support coordinator jobs near colburn, nyk

Customer Support Coordinator

People Places Lives Ltd.
Colburn

Quick apply

Job details

Full-time
From £26,227.50 a year
17 hours ago

Benefits

Work from home

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Computer literacy
Microsoft Office
Administrative experience
Organisational skills
Phone etiquette
Communication skills

Full job description

Job description

At People Places Lives we are passionate about digital solutions and their ability to increase choice and control for people with care needs. For our teams, this means they are 'making a difference' to some of the most vulnerable people in society every day.

On the face of it, we work in partnership with health and social care organisations to deliver front-line solutions and services to individuals wanting to self-direct their care and support.

Behind the scenes, we are a software and outsourcing company with a niche FinTech offering in a high-growth sector, managing and processing payments of £100m+ per annum on behalf of our clients.

PPL employs 120 staff and has offices in Wigan, North Yorkshire and Sheffield.

Role Background

Owing to continued growth, we are looking to recruit a committed individual to work as a Customer Support Coordinator within our Direct Payment Delivery Team.

This is a varied role, supporting both our Onboarding Team and Independent Living Advisors to deliver a fantastic service to the individuals we support.

Working alongside a wide range of stakeholders from individuals and their families through to case managers and care providers, our Customer Support Coordinator will be responsible for a broad range of tasks, promoting a seamless experience for individuals as we support them at various stages of their direct payment journeys.

As this is a fast-growing operation, the successful candidate must be able to work independently and enjoy new challenges and will possess the ability and desire to develop themselves and assume additional responsibilities as PPL’s business grows.

As a digital-first organisation, this role is hybrid: working from our office in Colburn, North Yorkshire 2 days per week, with occasional travel to our Head Office in Wigan and customer sites around the UK, as required. The remaining time you can work from home.

Role responsibilities

As a Customer Support Coordinator, you will be responsible for a variety of tasks that support the delivery of both our Onboarding and Independent Living Advice functions.

Every day you will speak to a range of individuals on the telephone, supporting them to access the services we provide. This could be helping an individual or authorised representative to understand the earliest stages of their direct payment journey and access their Virtual Wallet account for the very first time, or guiding individuals through a review process, helping to ensure the support they have arranged is safe and aligned to their direct payment agreement.

Working with our ILA Service Lead, you will use your strong administration skills to support the completion of account audits, liaising with individuals to ensure that the necessary documentation is made available to us, before reviewing the provided documentation and preparing template summary reports for presentation to the relevant funding authority.

To help you in delivering this support, you will need strong organisational and administration skills. All our interactions with individuals, their families and the funding authorities need to be documented in our CRM system, to help us ensure consistently high levels of service and support.

As we are working with vulnerable individuals and their families, strong customer service skills and a compassionate nature are essential.

Skills and Experience

Experience:

Customer service experience

Administrative experience

Qualifications:

Minimum of 2 'A' levels or 5 GCSEs (grade A-C), or equivalent.

You must be willing to obtain an Enhanced DBS certificate for this role.

Skills:

Computer literacy - good level of IT literacy using Microsoft Office (Word, Outlook & Teams) - proficient in the use of Microsoft Excel. Competent in the use of CRM systems.

Communication - candidates must possess excellent interpersonal and written/spoken communication skills. Must be comfortable communicating with a broad range of stakeholders, including vulnerable individuals.

Team work - Open and inclusive approach, willing and able to interact internally and externally.

Time management – Organised and able to perform to tight deadlines.

Personality Traits:

Excellent verbal and written communication skills and the ability to interact professionally with diverse individuals and their families, internal subject matter experts and staff from funding authorities.

Must be personable with a strong customer service orientation. Able to build rapport with broad range of external stakeholders, including service users.Logical, clear thinker

Must be self-motivated, with a strong work ethic, and able to work with limited supervision

Organised with high attention to detail

Conscientious approach to work, taking responsibility for issues raised to ensure they are tracked to completion

Possess discretion to work with confidential information

Proactive and solution focused

People Places Lives is an equal opportunities employer.

Job Type: Full-time

Pay: From £26,227.50 per year

Benefits:

Work from home

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Colburn DL9 4QJ

Quick apply

Refine Your Search

support coordinator jobs in colburn, nyk

Customer Support Coordinator

People Operations Coordinator

Operations & Scheduling Manager

Senior People Operations Coordinator

Duty Coordinator - Crisis Service

PE & School Sport Coordinator

Cleaner & Coordinator (Part-time)

Facilities Coordinator

Business Intelligence Project Co-Ordinator

Activities Coordinator (Part Time 16hrs)

Planning Co-ordinator

Logistics support

Care Coordinator

Administrator - Construction & Engineering Department(Part Time)

Apprentice Electricians

Activities Coordinator

Care Coordinator (Stockton)

Customer Experience Apprentices

Lettings Maintenance Coordinator

Commercial Coordinator - Subsea Cables

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