Contact centre Work, Jobs in Colchester, Eng (with Salaries)

First Contact Navigator
CARA (Centre for Action on Rape and Abuse) —Colchester
- £24,496 - £26,845 a year
- Full-time
- Hybrid work
- English
- Data entry
- Phone etiquette
- Health & wellbeing programme
- Sick pay
Quick apply
Contact Centre Advisor - ID 341
Hughes Electrical —Ipswich
- £12.75 an hour
- Full-time
- Customer service
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Dispenser
Boots —Colchester
- £16 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Field Interviewer - Colchester
the National Centre for Social Research —Colchester
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
NHS 111 Health Advisor
Practice Plus Group IUC —Ipswich
- £12.65 - £16.27 an hour
- Weekend availability
- Organisational skills
- IT
- Paid training
- Annual leave
9d
Night Shift Operations Control Room Officer (full training provided)
City Group Security —Ipswich
- £13.31 an hour
- 12 hour shift
- Travel
- In-person
- Communication skills
- Employee discount
Quick apply
12h
Listing Officer
HM Courts & Tribunal Service —Ipswich
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
13d
Store Colleague
Pets at Home —Chelmsford
- £12.71 an hour
- Part-time
- Communication skills
- Annual leave
- Employee discount
11h
Crown Court Clerk
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
9d
Contact Centre Team Leader - ID 340
Hughes Electrical —Ipswich
- £15 an hour
- Full-time
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
Quick apply
1d
Business Administration – Adult Education
COLCHESTER INSTITUTE —Colchester
- £25,858 - £26,262 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
7d
Field Interviewer - Ipswich
the National Centre for Social Research —Ipswich
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Female Professional Driver
Happicabs —Chelmsford
- £2,500 - £4,500 a month
- Temporary
- Heavy lifting
- Customer service
- Driving
Quick apply
School Operations Officer
Compass Schools —Colchester
- £24,579.32 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
14d
Emergency Call Handler PT/FT - Essex
Mountain Healthcare —Braintree
- £13.45 - £15.48 an hour
- Part-time
- Management
- Customer service
- IT
- Annual leave
Quick apply
Community Payback Supervisor - Colchester (East of England)
HM Prison & Probation Service —Colchester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
1d
Health Business Centre Advisor
Suffolk County Council —Ipswich
- £25,185 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Data entry
- IT
- Annual leave
- Flexitime
5d
R2R103904 - Brokerage Officer - Fixed Term Contract July 2027
South End City Council —Southend-on-Sea
- £39,152 a year
- Hybrid work
- Microsoft Powerpoint
- No degree
- IT
- Annual leave
Environmental Health and Licensing Technical Officer
Colchester City Council —Colchester
- £29,943 - £36,738 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
13d
Sales Executive
Lookers —Colchester
- £25,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
Quick apply
14d

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contact centre jobs near colchester, eng

First Contact Navigator

CARA (Centre for Action on Rape and Abuse)
Colchester

Quick apply

Job details

Full-time
£24,496 - £26,845 a year

Benefits

Health & wellbeing programme
Sick pay

Qualifications

Multilingual
English
Data entry
Phone etiquette
Communication skills
Negotiation

Full job description

This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1.

If you are interested in applying, please visit our website for more details and an application form; https://caraessex.org.uk/vacancies.php

First Contact Navigators

The First Contact Navigator play a central role in the CARA team, ensuring that our service users and other agencies receive a high-quality service from the moment of first contact. You will work as part of a wider team of First Contact Navigators across Esse and the post liaises with clients, the CARA team and external agencies, providing advice, support and information.

The First Contact Navigator will engage with individuals who are experiencing, or who have experienced, sexual violence and or sexual abuse who require information, signposting and short-term support. You will be the first contact and conduct first meetings, managing your own caseload and co-ordinating personalised support for individuals on their pathway to wellbeing. You will have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision. You will support people who use CARA services to make informed decisions about their wellbeing, maximising their independence and engaging in appropriate community or clinical resources. You will work collaboratively with service users, the CARA team and other professional agencies to navigate and coordinate services.

The main responsibilities of the post are:

· To act as a first point of contact for new referrals and enquiries, providing information, emotional support, advice and signposting.

· To complete first contact calls and assessments with clients over the telephone.

· To ensure information about new referrals/enquiries is accurately recorded on CARA’s database in real time.

· To work collaboratively and build trust with service users, agencies, personal and professional support networks to collate relevant information to effect individualised support requirements.

· To assess and engage service users not currently engaged in appropriate specialist sexual violence services.

· To seek and respond to referrals from a variety of internal and external sources.

· To assist survivors and relatives/supporters of survivors in understanding the range of resources and services available to them.

· To support service users to engage effectively with appropriate services to meet their individual needs and aspirations.

· To work as a link between clients, CARA staff and external agencies, ensuring appropriate information is passed on.

· To work closely with the Essex-wide team of First Contact Navigators and Information and Referral Coordinators to ensure effective referral processes across Essex.

· To act as a point of contact for external agencies making referrals to CARA, answering queries about our referral process.

· To cover the enquiry line and the office phone and deal with enquiries as required.

· To pro-actively promote CARA’s services to external agencies, ensuring they are aware of our referral procedures.

· To contribute to development of promotional information, to ensure information about the referral process is clear and accessible.

· To attend regular team meetings and to work with colleagues to further the objectives of CARA.

· To adhere in full to all CARA’s organisational policies and procedures, including safeguarding procedures.

· To report to the Service Development Manager, Head of Operations, CEO and Trustees as required, including the production of regular written reports.

· To be administratively self-servicing.

· To undertake any other related activities as required by the Head of Operations, CEO or the Chair of the Board of Trustees.

· To take on new client, office and administration responsibilities as CARA develops.

About CARA

CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.

CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex. We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich. We also provide remote services.

CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers. We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.

You can read more about CARA’s commitment to diversity and inclusion on our website. We encourage and welcome applications from candidates from diverse backgrounds.

About Synergy

CARA is part of Synergy Essex – the Essex Rape and Sexual Abuse Partnership. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.

Job Type: Full-time

Pay: £24,496.00-£26,845.00 per year

Benefits:

Health & wellbeing programme
Sick pay

Experience:

supporting vulnerable clients: 1 year (preferred)

Work Location: Hybrid remote in Colchester CO1

Quick apply

Refine Your Search

contact centre jobs in colchester, eng

First Contact Navigator

Contact Centre Advisor - ID 341

Dispenser

Field Interviewer - Colchester

NHS 111 Health Advisor

Night Shift Operations Control Room Officer (full training provided)

Listing Officer

Store Colleague

Crown Court Clerk

Contact Centre Team Leader - ID 340

Business Administration – Adult Education

Field Interviewer - Ipswich

Female Professional Driver

School Operations Officer

Emergency Call Handler PT/FT - Essex

Community Payback Supervisor - Colchester (East of England)

Health Business Centre Advisor

R2R103904 - Brokerage Officer - Fixed Term Contract July 2027

Environmental Health and Licensing Technical Officer

Sales Executive

I want to receive the latest job alerts for contact centre in colchester, eng

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