Customer care specialist Work, Jobs in Colchester, Ess (with Salaries)

Security supervisor
MadiganGill Ltd —Colchester
- £35,000 - £40,000 a year
- 12 hour shift
- Management
- Hospital
- Customer service
14d
Care support worker
Peabody —Alresford
- £26,228 a year
- Weekend availability
- Communication skills
- Paid training
- Annual leave
Customer Service Specialist (iGaming online)
Onyx Gaming —Colchester
- From £25,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
3d
Sales - Sales Advisor - UK
New Look —Colchester
- Part-time
- Microsoft Word
4d
Care Support Worker (Female Only)
Peabody —Colchester
- £26,228 a year
- Weekend availability
- Communication skills
- Paid training
- Annual leave
5d
Duty Pharmacy Manager - Colchester
Tesco UK —Colchester
- Up to £52,000 a year
- Full-time
- IT
Practice Manager
Dental Beauty Partners —Colchester
- £40,000 a year
- Management
- Customer service
- Patient care
- Annual leave
Quick apply
3d
Neighbourhood Team Manager
Ipswich Borough Council —Ipswich
- £51,356 - £53,460 a year
- Full-time
- Hybrid work
- Management
- Employee assistance programme
- Sick pay
5d
Cabin Fleet Administrator
Wernick Group Limited —Wickford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Receptionist/Care Navigator
PrimaryCareCareers —Tiptree
- Customer service
- Front desk
- IT
- Flexible schedule
7d
Mobile Dispensing Optician
Boots —Colchester
- Weekend availability
- Travel
- Free parking
- Employee assistance programme
Skin Therapist
Coco-Rose Aesthetics —Colchester
- £15 - £45 an hour
- Part-time
- Customer service
- English
- In-person
Quick apply
Technical Analyst - CAFM
OCS Group —Ipswich
- Presentation skills
- Communication skills
Quick apply
Schemes Underwriter – Media & Entertainment
Hiscox —Colchester
- Full-time
- Negotiation
Dental Nurse - Private Specialist Nurse
Colchester Dental Specialist Centre —Colchester
- £14 - £16 an hour
- Full-time
- CAD
- Laboratory experience
- Patient care
- Gym membership
Quick apply
4d
Outwards Reinsurance Technician
Hiscox —Colchester
- Full-time
- Hybrid work
- IT
Sales Assistant
TGJones —Woodbridge
- £8.00 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
Evening Care Assistant - Maldon
ECL —Maldon
- £13.71 - £15.71 an hour
- Weekend availability
- Travel
- Paid training
- Annual leave
Quick apply
Tesco Colleague Nights - Ipswich Extra
Tesco UK —Ipswich
- £13.28 - £14.55 an hour
- Part-time
- School
3d
Sales Support Administration Assistant
Hewes Security —Woodham Ferrers
- Full-time

I want to receive the latest job alerts for customer care specialist in colchester, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care specialist jobs near colchester, ess

Security supervisor

MadiganGill Ltd -
Colchester

Apply Now

Job details

Permanent | Full-time
£35,000 - £40,000 a year
14 days ago

Benefits

Private medical insurance

Qualifications

Management
Customer service
Supervising experience
Organisational skills
SIA
Leadership
Communication skills

Full job description

Bed Watch Security Supervisor

Location: Colchester General Hospital
Salary: £35,000 - £40,000 per annum (dependent upon experience)
Hours: Monday to Friday | 12-hour shifts | 60 hours per week
Contract Type: Full-Time | On-Site

About MadiganGill

MadiganGill delivers specialist Bed Watch and Patient Welfare Services to NHS Trusts and private healthcare providers across the UK. We are committed to supporting vulnerable patients who require enhanced supervision while receiving medical treatment, ensuring their safety, dignity, and wellbeing at all times.

We are currently seeking an experienced and professional Bed Watch Security Supervisor to lead and support our Bed Watch team at Colchester General Hospital. This is a demanding yet highly rewarding role that requires strong leadership, excellent communication skills, and the ability to operate effectively within a fast-paced healthcare environment.

The Role

As Bed Watch Security Supervisor, you will oversee the delivery of patient welfare and enhanced observation services, ensuring the highest standards of care, safety, and compliance are maintained. You will work closely with NHS clinical teams, safeguarding professionals, local authorities, and security personnel to support vulnerable patients who may present risks associated with mental health conditions, aggression, self-harm, absconding, or other challenging behaviours.

Key Responsibilities

Operational Leadership

Supervise and support Bed Watch personnel during daily operations.
Coordinate and manage Bed Watch and patient welfare services across the hospital.
Ensure all staff operate in accordance with company policies, NHS procedures, and contractual requirements.
Conduct effective shift briefings and comprehensive handovers.
Monitor service delivery standards and implement improvements where required.
Complete weekly timesheet audits and ensure accurate record keeping.
Prepare and submit incident reports and management reports as required.
Produce and present monthly KPI reports to the client.

Patient Welfare and Bed Watch Duties

Provide enhanced supervision and observation of vulnerable patients requiring continuous monitoring.
Conduct dynamic risk assessments and monitor patient behaviour to identify potential risks.
Support nursing staff and healthcare teams during patient interventions and management activities.
Recognise and report signs of distress, deterioration, self-harm risk, or escalating behaviours.
Maintain patient dignity, confidentiality, and welfare at all times.
Monitor patients subject to suicide watch procedures and escalate concerns immediately.

Stakeholder Management

Liaise closely with hospital response teams, clinical staff, safeguarding teams, and local authorities.
Support safeguarding investigations and contribute to multi-agency information sharing where appropriate.
Build and maintain effective working relationships with NHS staff, patients, families, and external agencies.
Act as a key point of contact between the client and operational teams.

Security and Safety Responsibilities

Assist with the safe management of aggressive, violent, disruptive, or high-risk patients in accordance with training and hospital procedures.
Support the prevention of absconding and unauthorised patient movement.
Secure and detain patients where legally authorised and clinically necessary, in accordance with NHS policies and legislation.
Accurately record and report incidents involving aggression, violence, self-harm, safeguarding concerns, or security breaches.
Promote and maintain a safe environment for patients, staff, and visitors.

Essential Requirements

Valid SIA Door Supervisor Licence.
Previous supervisory or management experience within a dynamic and challenging environment.
Proven stakeholder management and client-facing experience.
Experience working within mental health services or a recognised Mental Health First Aider qualification.
Strong customer service and interpersonal skills.
Excellent written and verbal communication skills.
Strong observation, reporting, and decision-making abilities.
Physically fit and capable of undertaking duties within a healthcare setting.
Ability to remain calm and professional under pressure.

Desirable Requirements

Previous experience working within the NHS, healthcare, social care
Experience managing vulnerable, challenging, or high-risk individuals.
Additional qualifications in conflict management, safeguarding, physical intervention, or security operations.

Personal Attributes

Professional, reliable, and highly motivated.
Calm, resilient, and confident in challenging situations.
Strong leadership and organisational skills.
Compassionate, patient-focused, and empathetic.
High levels of integrity, discretion, and professionalism.
Excellent situational awareness and problem-solving abilities.

Benefits

Competitive salary of £35,000 - £40,000 per annum, dependent on experience.
Stable Monday to Friday working pattern.
Opportunity to work within a respected healthcare support service.
Ongoing training, development, and career progression opportunities.
A meaningful and rewarding role supporting vulnerable patients and NHS healthcare teams.

If you have the leadership skills, healthcare awareness, and commitment required to make a positive difference in a challenging environment, we would welcome your application.

Security supervisor

Security

Colchester, Essex

Competitive salary

Apply Now

Refine Your Search

customer care specialist jobs in colchester, ess

Security supervisor

Care support worker

Customer Service Specialist (iGaming online)

Sales - Sales Advisor - UK

Care Support Worker (Female Only)

Duty Pharmacy Manager - Colchester

Practice Manager

Neighbourhood Team Manager

Cabin Fleet Administrator

Receptionist/Care Navigator

Mobile Dispensing Optician

Skin Therapist

Technical Analyst - CAFM

Schemes Underwriter – Media & Entertainment

Dental Nurse - Private Specialist Nurse

Outwards Reinsurance Technician

Sales Assistant

Evening Care Assistant - Maldon

Tesco Colleague Nights - Ipswich Extra

Sales Support Administration Assistant

I want to receive the latest job alerts for customer care specialist in colchester, ess

Related Searches

Explore jobs in more locations

Security supervisor

Jobseeker tools

Employer Tools

Browse

Stay Connected