ai solutions Work, Jobs in colchester co3 (with Salaries)

Technology Support Analyst (FTC)
Penguin Books Limited —Colchester
- Up to £34,000 a year
- Full-time
- Microsoft Office
- Computer networking
13d
Head of Data & AI
Fred. Olsen Ltd —Whitton
- Employee discount
1d
AI Solutions Architect
MSX International —Colchester
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Quick apply
Network Engineer Apprentice
BT —Ipswich
- £25,239 a year
- Full-time
- Engineering
- Communication skills
- Employee discount
IT & Digital Systems Lead
Geosense Ltd —Bury St. Edmunds
- £42,000 - £52,000 a year
- Full-time
- Hybrid work
- Salesforce
- Travel
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
1d
Inclusion Coach - Assistive Technology and AI Lead (Term Time)
Chelmsford College —Chelmsford
- Up to £23,763.96 a year
- Full-time
- Continuous improvement
9d
Data & Insights Analyst
Essex & Herts Air Ambulance —Colchester
- £34,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Annual leave
- Employee assistance programme
Drainage Operative
FM Conway —Colchester
- Full-time
- Employee discount
Quick apply
ITSM Application Support - Remedy
BT Group —Ipswich
- Full-time
- Hybrid work
- IT
- Leadership
- Annual leave
- Employee discount
AI & Data Governance and Trust Manager
MSX International —Colchester
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Quick apply
SEO Manager
echelon media —Tiptree
- Full-time
- Analysis skills
- JavaScript
- Mentoring
3d
Traffic Management CAD Technician
FM Conway —Ipswich
- Full-time
- CAD
- Employee discount
Quick apply
21h
Data Science Specialist
BT Group —Chelmsford
- Full-time
- DevOps
- Data analysis skills
- Java
- Annual leave
- Employee discount
Engineering Apprentice
PPG —Stowmarket
- Full-time
- Programmable logic controllers
- Maths
- In-person
Quick apply
Senior Solution Architect (Operational Technology)
UK Power Networks —Ipswich
- Up to £95,000 a year
- Computer Science
- Bachelor's degree
- Agile
- Annual leave
- Employee assistance programme
Commissioning and Contracts Officer
Suffolk County Council —Ipswich
- £34,434 a year
- Hybrid work
- IT
- Communication skills
- Annual leave
Operations & Customer Success Lead
Zexi Ltd —Rayleigh
- From £28,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
7d
Retail Assistant
Holland & Barrett —Stowmarket
- £13.17 an hour
- Part-time
- Store discount
- Employee assistance programme
3d
Marketing, Business Development & Operations Coordinator
Zexi Ltd —Rayleigh
- From £28,000 a year
- Full-time
- In-person
- Marketing
- Free parking
Quick apply
1d
Payroll Process Expert - EMEA
Informa Global Support —Colchester
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Project management
- Annual leave
- Work from home
Quick apply

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Technology Support Analyst (FTC)

Penguin Books Limited -
Colchester

Apply Now

Job details

Full-time | Fixed term contract
Up to £34,000 a year
13 days ago

Qualifications

Microsoft Windows Server
Operating systems
SCCM
iOS
Microsoft Exchange
Technical support
Microsoft Office
Network infrastructure
ITIL
Computer networking
Mac OS
ServiceNow
VMWare
Document management systems

Full job description

We have a new opportunity to join our Technology team in Colchester as a Technology Support Analyst. This role is offered on a 6-month fixed term contract basis, and will require you to be onsite 5 days per week.

About the team

The Technology team provides expertise and effective solutions to Penguin Random House. We integrate flexibility and agility which supports our consistent way of working. We set ourselves up for success by holding ourselves accountable and welcoming change. Each member of the Technology team brings skill and initiative to their role; we take personal ownership within a one team culture, working collaboratively to meet expectations from our stakeholders who trust us to deliver.

The role

As Technology Support Analyst, you’ll be the first point of contact for a wide range of technical issues and requests, making sure they are logged, prioritised, investigated and resolved with care. You’ll combine strong customer service with practical problem solving, using diagnostic tools, support systems and your own technical knowledge to deliver a great experience for our users.

No two days will look quite the same. You may be supporting colleagues remotely through telephony and self-service channels, providing in person deskside support, or helping with device builds and asset management. You’ll work on a rotational basis across these areas, giving you exposure to different parts of the support function whilst helping to maintain a consistent, high-quality service.

This is a great opportunity for someone who enjoys working in a fast-paced environment, likes solving problems, and takes pride in making technology feel simple and accessible for others.

Key responsibilities

Telephony & Self-service Support

Provide 1st line support and diagnosis of incidents and service requests received via email, telephone, self-service and through automated alerts.
Prompt escalation of incidents and requests to 2nd and 3rd line support where first contact resolution/first time fix is not possible.

Deskside Support

Provide 2nd line support at the desks of our employees or in meeting rooms.
Provide Audio Visual assistance for meets, include audio and video conferencing.

Build & Asset Management

Provision, build, re-purpose & decommission of the end-user mobile, laptop & desktop estate.
Management of hardware stock and loan equipment.
Maintain hardware & software inventory, asset control.
Ensure devices are issued and decommissioned in compliance with all security requirements.

General

Logging all relevant incident/service request details, allocating categorisation and prioritisation codes.
Resolving incidents/service requests when first contacted whenever possible.
Escalating incidents/service requests within agreed timescales.
Keeping users informed of progress.
Closing all resolved incidents, requests and other calls.

What you’ll bring

Essential criteria:

Strong knowledge and experience of Microsoft desktop operating systems and the MS Office suite.
Strong knowledge and experience of Apple OSX & iOS operating systems.
Experience of the set up and configuration of mobile devices (smart phones and tablets).
Experience of SCCM & Casper
Experience of printer configuration and associated software.
Experience of writing documentation and use of document management systems.
Good knowledge of working to the ITIL framework.
ServiceNow or other ITSM tool set.
Previous experience in a Tech Support customer facing role.

Desirable criteria:

Experience of “Walk-up” type tech support bar.
Experience of follow me printing technology, print server configuration and associated software.
Working knowledge of network topologies, server infrastructure, MS server operating systems, MS Exchange server products, VMware, and AD (including group policies).

Application instructions

Please apply with your CV by 23:59 on Sunday 7th June 2026.

Here at Penguin, we believe in the power of authenticity and human creativity. When you apply for a position, we want to encourage you to showcase your unique voice. Throughout our recruitment process, please share your own thoughts, experiences, and skills. This helps us get a true sense of who you are and what you might bring to our team.

We celebrate creativity and diverse perspectives, so please be yourself! While we recognise AI tools can be helpful, we recommend using them thoughtfully to ensure your responses reflect you.

Salary

The salary for this position is up to £34,000 depending on how your skills and experience align to the role.

Apply Now

Refine Your Search

ai solutions jobs in colchester co3

Technology Support Analyst (FTC)

Head of Data & AI

AI Solutions Architect

Network Engineer Apprentice

IT & Digital Systems Lead

Inclusion Coach - Assistive Technology and AI Lead (Term Time)

Data & Insights Analyst

Drainage Operative

ITSM Application Support - Remedy

AI & Data Governance and Trust Manager

SEO Manager

Traffic Management CAD Technician

Data Science Specialist

Engineering Apprentice

Senior Solution Architect (Operational Technology)

Commissioning and Contracts Officer

Operations & Customer Success Lead

Retail Assistant

Marketing, Business Development & Operations Coordinator

Payroll Process Expert - EMEA

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