Operations Coordinator
Colchester
£29,648 per year
40 hours a week (Monday – Friday)
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Accelerate your career with a company that leads the way!
Overview
Manheim Auction Services is proud to be part of Cox Enterprises — a family-run company with a remarkable 120-year legacy of innovation and forward thinking. As the world’s largest automotive services organization, we’re a global force with more than 24,000 team members supporting over 40,000 customers worldwide.
At Manheim, we believe our differences drive us forward. We champion a culture where everyone — our people, clients, and communities — can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn’t just a value; it’s a vital part of our success.
Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we’re redefining the vehicle auction experience — one transaction at a time.
Why Join Us & What’s In It For You?
As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:
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Option to buy additional holiday days
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Your birthday off every year - paid
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One annual Well-Being Day for you to relax and recharge
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One paid Charity Day to give back and support a cause that matters to you
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Opportunities for career progression across the Cox Automotive network
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Competitive pension scheme
About The Role
Working as part of a team, you will be you will be responsible for supporting the smooth and efficient running of the Operations function, ensuring sales are delivered effectively.
You will be required to work in line with standard operating practices and HSE requirements, whilst maintaining customer service and operational excellence through best practice.
What You’ll Be Doing
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Ensure the smooth day-to-day operations of the department, to deal with any problems or incidents in a timely manner and within the required procedure guidelines, escalating issues where necessary.
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Plan in advance with Operations Manager, to support vehicle arrivals in terms of facility available, productivity of labour and equipment, and where appropriate support the inspections team with ongoing process and movement of inspected vehicles, to ensure the efficient and effective flow of vehicles around the site.
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Ensure accurate communication is maintained with Vendor Support team to minimise any time delays in getting a vehicle allocated to sale.
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Ensure the smooth, safe and uninterrupted flow of sale vehicles through the auction. Considering pre-sale, sale and post-sale logistics of the site.
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To assist the Operations Manager with any other tasks deemed necessary to ensure a smooth and efficient operation and an excellent client experience.
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To make sure that the yard is presentable so that it meets HSE requirements and gives a good impression to our customers.
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Ensure general client enquiries are answered accurately, in line with Cox Automotive’s customer services excellence standards, escalating issues, concerns or queries as appropriate.
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Ensure Cox Automotive vehicle security processes adhered to at all time, ensuring all vehicles are locked after use and keys are returned to key room.
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Maintain safe operating within function at all times by observing and adhering to HSE requirements, safe driving practices and site rules at all times.
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To proactively support the Operations Manager to ensure all mandatory HSE requirements are fulfilled and all team members are trained and developed to maximise performance.
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Support Operations Manager to investigate any disputes with the Operations function and provide timely feedback.
What We’re Looking For:
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Ability to work as part of a team to ensure all tasks are completed to a high standard
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Experience of working within an Operational environment
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Ability to communicate effectively at all levels both verbal & written
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Demonstrate flexibility, initiative and the ability to react to an ever-changing environment
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Excellent customer service skills putting the clients first in everything that you do
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Experience of working within KPI driven environment
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Ability to work efficiently to meet internal SLA’s
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Good attention to detail with the ability to input data accurately
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Good time management with the ability & organisational skills with the ability to work to deadlines within a busy environment.
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Ability to assist and train new/less experienced team members
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.
