Customer Services Manager
MossRimmer Lincoln
Are you a dynamic people leader with a passion for classic cars and customer excellence.
MossRimmer, are looking for a customer services manager to join our team in Lincoln. This isn’t just another management role. This is your chance to shape the future of customer experience across two legendary brands, working within a team that shares your obsession for all things automotive.
If you live and breathe classic cars, and have the leadership skills to inspire a multi-site team we want to hear from you.
Who we are
MossRimmer is part of the MPG group, a powerhouse in automotive parts sector. We are the go to destination for classic car enthusiasts, restorers, and mechanics across the UK and Europe. From MGBs to Triumphs, from Minis to Land Rovers, we keep the legends on the road.
But we’re not just about parts. We’re about people. Our customers are passionate, knowledgeable and expect the very best. That’s why we need a customer services manager who shares that same fire.
What You Will Be Doing
Leading the Team
You’ll manage our UK Based customer services teams, both onsite in Lincoln and remote. You’ll coach, mentor, and develop your people to deliver outstanding service every single time.
Driving the Performance
Set the standards. Define the process. Monitor the KPIs. You’ll be responsible for service levels, response times, and customer satisfaction across phone, email, chat, and social media channels.
Managing escalations
When things get complex, and in a world of classic cars, they often do, you’ll be the escalation point. From tricky parts queries to commercial issues, you’ll handle them all with calm professionalism.
Improving the experience
You’ll own the customer journey from first contact to resolution. That means monitoring Trustpilot and Google Reviews, identifying recurring issues, and implementing real, lasting improvements.
Aligning the Brands
Moss and Rimmer have their own unique histories and cultures. You’ll help align processes, standardise communication, and create a seamless experience across both brands, while respecting what makes each special.
What we are looking for
Essentials:
- 3+ years in a team management or coaching role
- Proven leadership skills (multi site is a bonus)
- Strong, clear communication skills- Written and Verbal
- A natural People person with a positive, calm attitude
- Experience managing KPIs and delivering against SLAs
- Creative problem solving and conflict management skills
- Proficiency with common IT suites
Desirable
- Genuine passion for classic cars
- Strong parts knowledge or a willingness to become an expert
- Ability to support the team with technical queries
We want to hear from you if you’re a leader who:
- Inspires: your team want to follow you
- Delivers: You hit targets and drive improvement
- Listens: To customers, to staff, to feedback
- Innovates: You spot opportunities and take action
- Cares: About the customer, the team and the business
Why Join the MPG family?
- Work with Icons: Be part of a business that carries British legends like Moss Europe, Rimmer Bros and SNG Barratt.
- Make your mark: We champion innovation. If you have ideas to improve retail performance, you’ll have the platform to implement it.
- Flexibility: We understand life happens; we offer flexibility that suits both the business and the Employee.
- Career Acceleration: You’re not just filling a seat; you’re building a career, within a growing dynamic group.
Location: Lincoln- With some flexibility to travel to other sites and visit customers.
If you are excited by the prospect of leading customer services for two of the most respected names in the classic car world, we would love to hear from you.
Pay: From £35,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Experience:
- Management: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
