Tropical Marine Centre is a world-leading marine livestock business that also distributes and manufactures a wide range of products associated with fishkeeping and animal husbandry. We are a privately owned group of companies with branches across the UK and Europe, employing more than 80 people.
Our Manchester site in Wythenshawe is a busy, fast-paced operation at the heart of our UK livestock business. We work with an extraordinary range of customers, from independent aquatic retailers to public aquariums and specialist trade buyers.
About the Role
This is an opportunity for an enthusiastic, people-focused individual to join our Manchester team in a role that combines front-office customer support with active sales relationship management.
You will be the friendly, professional first point of contact for customers visiting our site and reaching out by phone or email — handling enquiries, processing orders, preparing invoices, and keeping the office running smoothly. But this role goes beyond administration.
A key part of your day will involve proactively reaching out to our existing customers by phone — not cold calling — to strengthen relationships, understand their needs, and identify opportunities to support them further. You’ll develop a genuine understanding of our products and customer base.
Full training is provided. What we’re looking for is someone who communicates with confidence, takes pride in doing things properly, and genuinely enjoys building relationships with people.
Key Responsibilities
Customer Support & Administration
· Answering and directing telephone calls and emails promptly and professionally
· Greeting and supporting visitors to our Manchester site
· Preparing invoices and processing customer payments
· Processing orders received by telephone, email, and our online dealer portal
· Producing the weekly sales report for the site
· Providing general administrative support to ensure the smooth running of a busy office
Sales & Relationship Building
· Proactively contacting existing customers by phone to build trust, understand their needs, and identify sales opportunities
· Recommending suitable products or solutions based on customer needs
· Supporting the sales team with follow-up activity and project support
· Working with the marketing team on promotions and sales support activity
What We're Looking For
You don’t need a background in aquatics, but you do need to be the kind of person who takes ownership, is hungry to learn, communicates clearly, and genuinely enjoys talking to customers. Specifically, we’re looking for someone who is:
· Confident, warm, and professional on the phone — comfortable building rapport quickly
· Organised, with strong attention to detail and the ability to manage a varied workload
· PC literate, with experience of (or a willingness to learn) CRM and order management systems
· Proactive and adaptable — able to use your own initiative and respond to changing priorities
· A genuine team player with a positive, can-do attitude
· A strong communicator with good time management skills
· Passionate about delivering excellent customer service
· Interested in aquatics or animal care (advantageous but not essential)
Hours & Salary
This is a full-time role (40 hours per week), Monday to Friday, based at our Wythenshawe, Manchester site (M22).
Standard office hours apply, with some flexibility expected to support the operational needs of the business.
Salary is offered at an entry-level rate in line with experience, with full training provided to the successful candidates opportunity starts as a 12-month contract.
This opportunity starts with a 12 month contract with view to permanent role being offered.
Pay: From £26,500.00 per year
Benefits:
- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
