Veterinary receptionist Work, Jobs in Colne, Lan (with Salaries)

Client Care Assistant
Medivet Group Ltd —Bamber Bridge
- £26,538.48 a year
- Full-time
- Administrative experience
- Organisational skills
- Front desk
- Annual leave
- Employee discount
Veterinary Receptionist
Animal Trust —Bolton
- £12.71 an hour
- Holidays
- Organisational skills
- Front desk
- Cleaning
- Annual leave

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Client Care Assistant

Medivet Group Ltd -
Bamber Bridge

Apply Now

Job details

Full-time
£26,538.48 a year

Benefits

Cycle to work scheme
Annual leave
Employee discount
Transport links

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Triage
Patient appointment coordination
Administrative support experience
Administrative experience
Numeracy
Appointment booking and call handling
Client services
Organisational skills
Front desk
Veterinary appointment scheduling

Full job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Are you passionate about delivering exceptional client care, thrive in a busy environment, and enjoy the occasional puppy and kitten cuddle? If so, we'd love to hear from you!

Medivet Bamber Bridge has recently undergone an exciting refurbishment, creating a bright, modern reception area that offers a welcoming experience for both our clients and their pets. We are an Advanced First Opinion Practice, providing a high standard of veterinary care, including orthopaedic surgery and laparoscopic procedures, making this a fantastic place to develop your career.

As the first point of contact, you'll play a vital role in creating a positive client experience. We're looking for someone with excellent administrative and organisational skills who can confidently multitask in a fast paced environment. Previous customer service and administration experience is essential, and a calm, friendly approach is key.

Located just south of Preston, Bamber Bridge is a vibrant Lancashire town with excellent transport links, a friendly community, and easy access to both the countryside and nearby city amenities, making it a great place to live and work.

If you're looking for a rewarding role where no two days are the same, we'd love to welcome you to our team.

Health and wellbeing

Health Cash Plan from day one
24/7 counselling and wellbeing support
Life Assurance 3 x salary

Annual leave

5 weeks’ annual leave plus Bank Holidays, rising with length of service
Extra ‘Day for You’, a paid day off just for you

Additional support

Cycle to Work
Season Ticket loans
Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

Carry out reception duties, greeting clients on arrival, and updating records
Triage the impact of emergency appointments, contacting clients and rearranging as needed
Manage the practice diary to ensure appointment availability is optimised to team skillset
Answer client phone calls and manage messages
Ensure appointment slots are available for clients to book online
Process any repeat prescription order requests
Work collaboratively within a supportive team

Apply Now

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Client Care Assistant