Position: Housing Manager (Maternity Cover)
Pay: £19.36 per hour (£37,752.00 per annum)
Location: YMCA Norfolk My Place Hostel, Norwich
Contract Type: Fixed term for 12 months
Hours per week: 37.5 hours
Lead a Service That Gives Young People a Place to Call Home
At YMCA Norfolk, we're passionate about helping young people overcome homelessness, build confidence and develop the skills they need to live independently.
We're looking for an exceptional Housing Manager to lead My Place, one of our housing services. This is a fantastic opportunity for an experienced housing professional to step into a rewarding leadership role where you can make a genuine difference every day.
As Housing Manager, you'll lead a dedicated team, drive service excellence, and create an environment where young people feel safe, supported and empowered to achieve their goals.
About My Place
My Place is more than accommodation. It's a community where young people are supported to develop the confidence, resilience and practical life skills needed to move forward into independent living.
As the leader of the service, you'll play a central role in creating positive experiences and outcomes for young people facing homelessness and housing instability.
The Opportunity
This is an exciting chance to:
- Lead and inspire a committed housing team delivering life-changing support.
- Shape a service that helps young people thrive, not just survive.
- Drive service performance and continuous improvement.
- Build strong partnerships across Norfolk's housing and support network.
- Use your expertise to influence positive outcomes for some of the county's most vulnerable young people.
What You'll Be Doing
As Housing Manager, you will:
- Oversee the day-to-day operation of My Place.
- Lead, motivate and develop Housing Engagement Workers and Night Security staff.
- Ensure residents receive high-quality, person-centred support.
- Create a safe, welcoming and inclusive environment where young people can flourish.
- Manage tenancies, occupancy levels, arrears and move-on pathways.
- Champion safeguarding, health and safety, and risk management.
- Support the delivery of meaningful activities that build life skills, confidence and independence.
- Work closely with partner agencies to improve outcomes for young people and help tackle homelessness across Norfolk.
Further information can be found at Housing Manager Job Description
About You
You'll be someone who combines strong operational leadership with a passion for supporting young people.
You'll have:
- Experience managing supported housing, housing services or tenancy-based services.
- Previous experience leading and developing teams.
- A strong understanding of homelessness, housing support and safeguarding.
- Experience assessing risk and supporting people with complex needs.
- Excellent communication, organisational and relationship-building skills.
- The resilience and enthusiasm to thrive in a busy and rewarding environment.
The Organisation
At YMCA Norfolk we are hope filled, inspiring and empowering.
We aim to offer meaningful opportunities to make a difference in the lives of young people. We place young people at the heart of all we do and are committed to building an organisation that is responsive to the needs of young people within our community.
As a value-driven organisation we want our identity to run through everything we do, so we aim to create a welcoming and inclusive environment for not only the young people we serve but our staff too. Working at YMCA Norfolk is an opportunity to be a part of an organisation which is challenging, innovative, rewarding and most importantly fun!
For more information on this role, please contact [email protected].
Benefits
- Health Care Plan
- 34 days (pro rata) per annum inclusive of Bank and Public Holidays
- An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
- Access to contributory stakeholder pension scheme after 3 months
- Health and wellbeing events and activities
- Family friendly policies
- In service training opportunities and bursaries investing in your development
- Annual staff day and staff awards to celebrate our successes
- Death in service benefit of 2 x annual salary
- Regular line management and support
- Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery
Closing date for applications: 9am on Monday 3rd August 2026
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.
YMCA Norfolk is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment. Please note the successful candidate will be required to undertake a Enhanced DBS check prior to starting employment.
Written references will be obtained for the successful candidate that will cover the previous 5 years of employment. The successful candidate will be advised that an offer of employment is subject to us obtaining a minimum of two references which are satisfactory to YMCA Norfolk. Character references may be sought where it is not possible to obtain employment references.
YMCA Norfolk will consider all applications, however this role does not meet the salary requirements for sponsorship.
If you require an alternative method of applying, or documents in a different format, please email our HR Team via [email protected]
