Sales advisor Work, Jobs in Conwy (with Salaries)

Customer Service Advisor
Transport for Wales —Penrhyndeudraeth
- Microsoft Excel
Sale Advisor - TEMP (6-12 Months)
Crew Clothing Llandudno (Pop Up) —Llandudno
- Part-time
- Customer service
- Computer literacy
- Computer skills
- Referral programme
Quick apply
Dispenser
Boots —Colwyn Bay
- £16 an hour
- Part-time
- Employee assistance programme
- Employee discount
Trainee Dispenser
Boots —Colwyn Bay
- £13.12 - £15.10 an hour
- Weekend availability
- No experience needed
- Travel
- Employee assistance programme
- Employee discount
6d
AUTOMOTIVE PARTS DELIVERY DRIVER/ TRAINEE SALES ASSISTANT
ADVANCE AUTOPARTS LTD —Colwyn Bay
- From £24,454 a year
- Full-time
- Sales
- Customer service
- Computer literacy
Quick apply
9d

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SALES ADVISOR -CHESHIRE OAKS (PART-TIME)
H&M —Ellesmere Port
Supporting with commercial and operational actions together with your colleagues, to reach store goals and sales targets.
Quick apply
15h
Receptionist (Colwyn Bay)
HM Prison & Probation Service —Colwyn Bay
To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants…
£20,001 - £30,000 a year
5h

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Customer Service Advisor

Transport for Wales -
Penrhyndeudraeth

Apply Now

Job details

Qualifications

Live chat
Customer service call handling
Microsoft Excel
Inbound customer enquiry call handling
Microsoft Office Suite
Complaint handling
Customer interaction
Welsh

Full job description

The Role
Provide first line support to customer enquiries and customer complaints across telephone, and other channels, working on the demand responsive projects such as Transport for Wales Rail Complaints line, National Rail Enquiries, Rail 2 Refuge, Transport for Wales Rail Passenger Assist and Transport for Wales Rail Reservations, along with supporting other projects as required.

Role responsibilities
Responding to customer requests, queries and complaints in an efficient and professional manner via telephone, in line with agreed service level agreements and key performance Indicators, to undertake varied actions depending on customer queries and system requirements.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media, to resolve issues in a timely manner ensuring a high- quality service to customers.
Complete daily system tasks by consulting the various administration systems to ensure seamless operation of all the telephony service contracts undertaken by Customer Service Advisors.
Engage with our customers via telephone, email, social media and Live chat providing them with accurate and consistent information regarding the different telephony service contracts to ensure that TfW deliver the highest level of service.
Engage with our customers by providing email, phone, live chat, social media and face-to-face contact where necessary to ensure TfW deliver the highest level of service across projects.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that Information is effectively communicated to customers.
Provide ad-hoc support for other projects by flexibly adapting workload to maintain the highest level of customer satisfaction.
Respond to calls efficiently by adhering to the service level agreement/key performance indicators (KPIs) to enhance a positive customer experience.

Who we're looking for
Fluent Welsh speaker.
Previous experience working in a customer service environment.
Experience of using a variety of IT systems.
Excellent verbal and written communications skills in Welsh and English.
Familiarity with Microsoft Office software (Including Microsoft Excel).

Welsh Language Skills
Welsh language skills are an essential requirement for this role.
TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities
We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are
Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

Next steps
See attached Job Description for further details and how to apply. If you want to find out more about what we're doing in Wales, see our Annual Report.
We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.
This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Apply Now

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sales advisor jobs in conwy

Customer Service Advisor

Sale Advisor - TEMP (6-12 Months)

Dispenser

Trainee Dispenser

AUTOMOTIVE PARTS DELIVERY DRIVER/ TRAINEE SALES ASSISTANT

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