Customer service manager Work, Jobs in Copdock, Sfk (with Salaries)

Workforce Management Manager
Fred. Olsen —Ipswich
- Full-time
- Leadership
- Communication skills
- Employee discount
11d
Fast Fit Centre Manager
Europit Tyres —Ipswich
- From £42,500 a year
- Full-time
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
Customer Communications Manager
DigiBee / PolicyBee —Ipswich
- £38,000 - £45,000 a year
- Full-time
- Project management
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
7d
Communication Manager
M Group —Ipswich
- Computer literacy
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Branch Manager
GoldUnion —Ipswich
- £30,000 - £60,000 a year
- No experience needed
- Financial services
- Communication skills
- Paid training
- Annual leave
Team Manager (Colchester Essex office location)
Spicerhaart —Colchester
- £28,000 - £35,000 a year
- Overtime
- Management
- Sales
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
Customer Relations Manager
Beaumont Manor Care Home —Frinton-on-Sea
- Up to £45,000 a year
- Full-time
Quick apply
Aftersales / Service Manager
Underwoods Motoring —Clacton-on-Sea
- £35,000 - £45,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Profit sharing
Quick apply
2d
Area Manager, DIP1
Amazon UK Services Ltd. —Ipswich
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Used Car Sales Manager
Integrity Automotive Ltd —Ipswich
- Up to £80,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
Quick apply
4d
Used Car Transaction Manager
John Grose —Ipswich
- Up to £65,000 a year
- Full-time
- Sales
- Administrative experience
- In-person
- Employee discount
Quick apply
5h
Hotel Manager
easyHotel —Ipswich
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
14d
Area Sales Manager
G & J Peck Ltd —Woodbridge
- Weekend availability
- Microsoft Outlook
- Sales
- Customer service
- Employee discount
- Life insurance
Quick apply
Product Support Manager
Textron Specialized Vehicles —Ipswich
- Full-time
- Schematics
- Engineering
- Travel
- Annual leave
- Employee assistance programme
General Leisure Manager
Curve Water Sports & Clip n Climb —Colchester
- From £35,000 a year
- Full-time
- Hospitality
- Management
- Travel
Quick apply
General Manager
Coggeshall Community Sports Association —Coggeshall
- £37,849 a year
- Part-time
- Hybrid work
- Hospitality
- Team management
- In-person
Quick apply
3d
Team Leader
Card Factory —Ipswich
- £13 an hour
- Leadership
Store Manager (Full Time)
EE —Felixstowe
- £30,000 - £35,000 a year
- Full-time
- Sales
- Microsoft Office
- IT
- Store discount
- Employee discount
Quick apply
10d
Claims Product Manager
AXA —Ipswich
- Driving
- Agile
- Financial services
13d

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Workforce Management Manager

Fred. Olsen -
Ipswich

Apply Now

Job details

Permanent | Full-time
11 days ago

Benefits

Employee discount

Qualifications

Leadership
Communication skills

Full job description

Category:

Reservations

Vacancy Type:

Permanent

Full Time

Salary:

Competitive

Closing Date:

Fri, Jul 24, 2026

Location:

Ipswich

Benefits:

AXA Health Private medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme

Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.

We are looking for a proactive and strategic Workforce Management Manager to join our customer-focused contact center teams within the exciting cruise industry. This is your chance to shape workforce strategy, optimise resources, and drive operational excellence in a fast-paced, vibrant environment. If you thrive on data-driven decision making and love creating seamless customer experiences, we want to hear from you!

As the Workforce Management Manager, you will play a pivotal role in ensuring the efficient and effective operation of our contact center, supporting our cruise line guests with exceptional service. You will lead the WFM function, oversee forecasting, scheduling, real-time management, and performance analytics to optimise staffing levels and service delivery.

We are eager to hear from candidates with proven experience in workforce management within a contact center environment. Success in this role requires strong leadership and communication skills, as well as the ability to perform effectively under pressure and adapt quickly to changing priorities.

This is a Full-Time position working 35 hours per week (Monday - Friday 9:00am - 5:00pm) based at our Head Office (Fred Olsen House, 42 White House Road, Ipswich, Suffolk, IP1 5LL) offering a hybrid work pattern of 3 days in the office and 2 days at home.

Attached to this advert you will find a detailed Job Profile and an overview of the staff benefits we offer.

Fred. Olsen Cruise Lines offer a wide range of benefits including AXA Health private medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme.

Our Values:

We are caring -“We trust and care for each other, our guests and our environment”

Always deliver a warm and friendly welcome, always make time to listen, look out for each other’s safety, security and well-being, strive to help protect the environment for future generations.

We are positive - “We live and share a positive attitude”

Motivate each other with positive energy, always see the opportunities in new ideas, believe it’s better to learn than never try, always look for ways to add value and make a difference.

We are real - “We are always ourselves and respect others”

Bring our real selves to work and perform, respect and embrace all our different personalities and cultures, have the courage to admit when we are wrong and have the strength to act on it, have a voice and encourage open, honest communication.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.

Apply Now

Refine Your Search

customer service manager jobs in copdock, sfk

Workforce Management Manager

Fast Fit Centre Manager

Customer Communications Manager

Manager Service Delivery & Transport

Communication Manager

Branch Manager

Team Manager (Colchester Essex office location)

Customer Relations Manager

Aftersales / Service Manager

Area Manager, DIP1

Used Car Sales Manager

Used Car Transaction Manager

Hotel Manager

Area Sales Manager

Product Support Manager

General Leisure Manager

General Manager

Team Leader

Store Manager (Full Time)

Claims Product Manager

I want to receive the latest job alerts for customer service manager in copdock, sfk

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