Fleet contact centre manager Work, Jobs in Coppull, Lan (with Salaries)

Fleet Contact Centre Manager
Trane Technologies —Bolton
- Full-time
- Computer literacy
- Supervising experience
- Leadership
Parts Sales Executive - Preston TPS
Volkswagen —Preston
- Full-time
- IT
- Communication skills
- Employee stock purchase plan
- Employee assistance programme
Quick apply
10d
Network Services Assistant
KeolisAmey Metrolink —Manchester
- £33,164 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- Driving
- Employee assistance programme
- Employee discount
11d
Business Development Manager (Enterprise) | IoT Solutions
Teltonika —Salford
- Full-time
- Hybrid work
- Sales
- English
- Presentation skills
- Free parking
- Annual leave
Quick apply
Parts Sales Executive - Preston TPS
Swansway Garages —Preston
- £30,000 a year
- Full-time
- IT
- Communication skills
- Employee stock purchase plan
- Employee assistance programme
10d
Recruitment & HR Officer
Go North West —Birkenhead
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
13d
Receptionist
Primary Care 24 —Thornton
- £7,479.39 a year
- Customer service
- IT
- Communication skills
- Annual leave
7d
Cyber Security Engineer
Allwyn UK —Warrington
- Hybrid work
- Azure
- AWS
- Machine learning
- Annual leave
- Employee assistance programme
Quick apply

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Fleet Contact Centre Manager
Trane Technologies —Bolton
Update notes on system to reflect status of jobs and log any calls received to and from customers. Make sure all customers KPI’s and SLA’s are met when dealing…

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Fleet Contact Centre Manager

Trane Technologies -
Bolton

Apply Now

Job details

Full-time

Qualifications

Computer literacy
Supervising experience
Leadership

Full job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

On-Site (5 days)

What's in it for you:

Working under the guidance of the Fleet Operations Manager, the main aim of a Fleet Contact Centre Manager is to provide excellent customer service; to meet and exceed their customer’s requirements and KPI’s whilst being responsible for overseeing the call center advisors in the absence of the manager.

To Shape and build a team that delivers outstanding customer experience

What you will do:

Ensure all inbound calls to the Customer Service Centre within KPI Prioritizing workflow to maximize time efficiency, to meet productivity & quality targets.
Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.
Build close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation.
Make sure all customers KPI’s and SLA’s are met when dealing with all requests.
Support the management team with any tasks/requests as required by the demands of the Service Centre.
Generate and distribute essential daily reports.
Maintain a comprehensive working knowledge of procedures and system requirements in order for KPI’s to be met and ensure these are implemented within the team.
Ensure all warranty items are issued to correct suppliers within reasonable timescales.
Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
Assist the Fleet Operations Manager in the training of new staff and the on- going training of the current staff when changes are made to the current procedures/system.
Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.
Participate in meetings with the management team to improve procedures within the business.
Create and manage team objectives in line with the company policy and ensure your team is motivated
Recruit, lead, develop and motivate a team of direct reports.
Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner.
Acting as the key contact for the management team and customer within call centre operating hours
Be accountable for ensuring we are always withing the relevant performance KPI’s and take action to improve this immediately if falling behind.
Implement new better simpler more cost-efficient ways of working

What you will bring:

Previous working experience within a customer orientated, service environment, preferably within the automotive industry.
Knowledge of vehicle parts would be an advantage.
Previous experience of supervising or leading a team desirable but not essential.
Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
Excellent computer literacy, a working knowledge of Kerridge or R2C is preferable.
Ability to work as part of a team and on your own.
Attention to detail. Must be flexible and motivated.
Ability to communicate information clearly both verbally and in writing.
Professionally presented and possess a good work ethic.
Ability to make confident, accurate decisions in the absence of the fleet operations manager and lead the team, assisting with the rota, Dealing with Complaints / difficult situations and ensuring there is sufficient cover within the call centre at all times.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Apply Now

Refine Your Search

fleet contact centre manager jobs in coppull, lan

Fleet Contact Centre Manager

Parts Sales Executive - Preston TPS

Network Services Assistant

Business Development Manager (Enterprise) | IoT Solutions

Parts Sales Executive - Preston TPS

Recruitment & HR Officer

Receptionist

Cyber Security Engineer

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