It governance Work, Jobs in Corby, Eng (with Salaries)

System Admin (Customer Service Tools)
RS —Corby
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
8d
Information Security Analyst
Bromford Flagship Livewest —Northampton
- £38,700 - £40,000 a year
- Azure
- English
- Continuous improvement
6d
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £39,339.24 a year
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Referral programme
8d
Data Analyst
Billing Finance Ltd. —Northampton
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Free parking
- Employee assistance programme
Quick apply
14d
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Referral programme
2d
Data Analyst
Billing Finance —Northampton
- £35,000 - £45,000 a year
- Hybrid work
- Microsoft Excel
- SQL
- Employee assistance programme
14d
SAP Security Associate Analyst
RS Group —Corby
- Hybrid work
- Analysis skills
- No degree
- IT
- Annual leave
- Employee assistance programme
13d
Training and Compliance Lead
Accent Group Ltd —Peterborough
- £48,397 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
8d
Quality System and Data Specialist
RS Pro —Corby
- Hybrid work
- Analysis skills
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
3d
Middle & Back Office Vendor and Licensing Specialist
RS Group —Corby
- Remote
- Contracts
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
13d
Network and Telecoms Technical Lead
RS Group —Corby
- Remote
- Communication skills
- Annual leave
- Employee assistance programme
1d
Training and Compliance Lead
ACCENT housing —Peterborough
- £48,397 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Continuous Improvement Specialist
Bleckmann Solutions UK Ltd —Corby
- £31,430 - £44,900 a year
- Full-time
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Recovery Coordinator
Change Grow Live —Peterborough
- £28,557.79 - £32,802.41 a year
- IT
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Business Intelligence Manager
North Northamptonshire Council —Kettering
- £59,077 - £62,879 a year
- Leadership
- Employee assistance programme
ERP Modernisation Programme Director
RS Group —Corby
- Remote
- PMP
- Project management
- Travel
- Annual leave
- Employee assistance programme
Assistant Target Cost Engineer
Anglian Water Services Ltd —Peterborough
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
10d
Flow Room Lead
Greggs —Kettering
- £51,014 a year
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Senior SAP Security Analyst
RS Group —Corby
- Hybrid work
- No degree
- IT
- Communication skills
- Annual leave
- Employee assistance programme
13d
Graduate Scheme - Rotational Programme
Personal Homecare Pharmacy —Leicester
- £28,000 - £32,000 a year
- Full-time
- Organisational skills
- Business
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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System Admin (Customer Service Tools)

RS -
Corby

Apply Now

Job details

8 days ago

Qualifications

Customer service
Procurement
Business processes
Visio
Change management
Continuous improvement
Communication skills

Full job description

System Admin (Customer Service Tools)
Location: UK, Hybrid (London, Corby or Manchester) - The team meet once per month in Corby, Northamptonshire.

Known internally as a Process & Configuration Analyst, you will be supporting the delivery, development and administration of the technology used to interact with our customers across multiple channels.

Technology that continuously improves and evolves, enabling RS to significantly drive NPS, employee engagement, growth and profitability through a world class customer experience.

Working as a member of a diverse Service Effectiveness Team across EMEA, where collaboration with colleagues is fundamental to delivering the best outcomes and where the environment is one that encourages us to support and challenge each another.

About RS:

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better.

These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people. Together, we can make great things happen. Aim for amazing and beyond.

What you'll be responsible for:

On-going optimisation and development of existing and future service tools across EMEA
Managing, exploring and assessing change demand
Product administration, development and maintenance
Continual development of technical knowledge and expertise across all customer contact tools, taking ownership for growing expertise and understanding through hands-on experience and formal learning
Actioning JML (Joiners, Movers, Leavers) requests from Service Desk
Respond to user requests for support in a timely manner
Work across cultures/functions, seeking ways to enhance the end-user and customer experience
Create, develop and maintain system documentation for our Service Tools
Assist with migration from older systems/processes in line with our customer engagement roadmap
Collaborate with key EMEA stakeholders (incl; Snr VP Go to Market Strategy, EMEA Heads of Service/Sales Effectiveness, CS LT, Operational teams, IS&T, Digital, and CX.
Work in partnership with external vendors and tech partners, driving collaboration and accountability
Support improvement initiatives and projects related to the Customer Service Function
Manage multiple concurrent initiatives
User management & System security

Skills & Experience that would be really useful:

Experience with Customer Service Tools, especially any as a user or administrator for platforms such as Salesforce, iAdvize, Genesys, Diabolocom or Moxie.
Proactive individual that can help us continually improve our customer interaction platforms, gathering requirements and feedback, designing scalable best practice solutions, managing demand requests in line with the strategic roadmap.
Experience within a fast moving, dynamic business environment with the ability to quickly comprehend the complex business processes used in the multiple areas of business engagement that we have.
Experience of working with stakeholders in European/Global teams; understanding the requirements for different parts of the organisation both from a business perspective and a cultural one
An understanding of cultural differences is extremely important as part of the day-to-day engagements with users.
Ability to translate technical information into simple terms, explaining design options and their potential impact.
Great communication skills within a regional matrix organisation
Comfortable with change management
Experience with Visio & Project applications
Experience with Continuous Improvement practices, or CI/LSS certification

We are RS Group.

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.
Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 750,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and over 9000 employees worldwide – and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.

#LI-jd1

#LI-Hybrid

Apply Now

Refine Your Search

it governance jobs in corby, eng

System Admin (Customer Service Tools)

Information Security Analyst

IT Support Analyst 2nd Line

Data Analyst

IT Service Desk Analyst

Data Analyst

SAP Security Associate Analyst

Training and Compliance Lead

Quality System and Data Specialist

Middle & Back Office Vendor and Licensing Specialist

Network and Telecoms Technical Lead

Training and Compliance Lead

Continuous Improvement Specialist

Recovery Coordinator

Business Intelligence Manager

ERP Modernisation Programme Director

Assistant Target Cost Engineer

Flow Room Lead

Senior SAP Security Analyst

Graduate Scheme - Rotational Programme

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