Job Overview
Job Specific Duties And Responsibilities
- First point of contact for customer repair requirements (phone and email).
- Provide advice and support to internal and external customers. Including regular updates on ongoing repairs and ensuring all internal systems are regularly and accurately updated.
- Daily receipt and dispatch of faulty customer probes and loan probes.
- Carrying out initial inspections and booking in of probes into the lab, including acoustic testing.
- Carrying out QC checks on repaired probes prior to their return to customers.
- Scheduling Preventative Maintenance visits with customers.
- Supporting the Technical Manager to ensure customer SLA’s are met.
- Highlighting sales opportunities to the sales team in a timely fashion.
- Ensuring all technical notes are entered into the CRM system in a timely manner.
- Issuing repair quotes to customers, following these through to conclusion.
Company Wide Duties And Responsibilities
- Ad hoc tasks as required.
- Always working towards and promoting our core values “BETSY”
- To actively work towards maintaining and improving the Imagex Medical Ltd Business Management System whilst adhering to the requirements of ISO9001, ISO27001, ISO13485.
- To strive to sustain and improve environmental best practices into our core business operations in line with our Corporate Social Responsibility Policy.
- To ensure that the Company Health and Safety Policy is adhered to, actively promoting a safe working environment.
This position offers an excellent opportunity for individuals seeking to enhance their customer service and administrative skill set within a very supportive environment. Candidates should be organised, proactive, confident and have the ability to work under their own initiative. The ideal candidate will be driven, have very good communication skills both written and verbal, a great attention to detail, and eager to contribute to the efficiency of our operations.
Pay: £26,000.00-£29,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Application question(s):
- Our company values are very important to us - BETSY. What values are important to you?
- What does good customer service mean to you?
- What experience do you have in customer service or administration?
Work authorisation:
- United Kingdom (required)
Location:
- Corby NN18 9QA (preferred)
Work Location: In person
