Part-Time Receptionist
Carriage Works Dental Practice – Lostwithiel, Cornwall
Would you like to join the Carriage Works team?
We are looking for a Part-Time Receptionist to join our friendly and supportive team of 45 professionals.
Carriage Works is an independent, award-winning mixed NHS and private dental practice, offering an exceptional working environment with a strong focus on providing outstanding patient care.
Our practice provides a wide range of services, including general dentistry, advanced restorative care, implants, orthodontics, endodontics, periodontics, facial aesthetics and conscious sedation, supported by our excellent hygienists, therapists and clinical teams.
Hours of Work
This is a part-time position working:
Tuesday: 8:45am–5:30pm
Wednesday: 8:45am–5:30pm
These are the fixed working hours for this role.
There is no weekend working.
Purpose of the Role
As a key member of our reception team, you will play an important role in the patient journey. You will often be the first point of contact for our patients and will be responsible for providing a warm, professional and first-class experience, both in person and over the telephone.
Working as part of a busy reception team, you will manage appointments, patient enquiries and communications, while acting as an important link between our patients and clinicians.
Key Responsibilities
- Providing a warm, welcoming and professional first impression to all patients
- Managing appointment bookings and patient diaries
- Handling patient communications by telephone, email and correspondence
- Liaising effectively with clinicians, laboratories and suppliers
- Maintaining strict patient confidentiality at all times
- Consistently upholding the practice's values and high standards of patient care
Essential Skills & Experience
- Previous reception and/or administration experience
- Excellent communication and customer service skills
- Confidence using IT systems
- Strong organisational, coordination and time-management skills
- Ability to work independently and as part of a busy team
- Friendly, dependable, punctual and trustworthy
- Professional and approachable, including when working under pressure
Desirable Skills & Experience
- Previous dental or medical reception experience
- Experience using Exact SOE
- Knowledge of dental terminology and abbreviations
- A desire to develop professionally and learn new skills
Previous dental experience is advantageous but not essential, as full training will be provided.
Personal Qualities
We are looking for someone who:
- Builds excellent rapport with patients
- Is motivated and enthusiastic about providing high-quality patient care
- Has a positive, respectful and team-focused approach
- Is flexible and willing to learn
- Enjoys working as part of a busy, supportive team
What We Offer
- Free dental treatment
- Discounted dental care for family members
- Discounted facial aesthetic treatments
- Fully funded training
- Uniform provided
- No weekend working
- Competitive salary, dependent on experience
- Company pension
- Increased holiday entitlement with length of service
- Fully funded team events at least twice a year
- Team fitness classes with a personal trainer
- Sports massage sessions
- Sick pay after two years' service
- A friendly, experienced and supportive working environment
Additional Information
Job Type: Part-Time
Working Days: Tuesday & Wednesday
Hours: 8:45am–5:30pm
Salary: From £12.90 per hour, depending on experience
Location: Carriage Works Dental Practice, Lostwithiel, Cornwall, PL22 0EN
Work Location: In person
Experience: Previous reception experience required; dental or medical reception experience preferred
If you are friendly, professional and passionate about providing excellent patient care, we would love to hear from you.
Pay: From £12.90 per hour
Work Location: In person
