Customer support & client services managers Work, Jobs in Cosby, Lec (with Salaries)

Customer Service & Aftercare Manager
KRD Catering Equipment —Northampton
- £40,000 - £45,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
3h
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
Customer Care and Planning Manager
Effective Energy Group —Leicester
- Continuous improvement
- Team management
- Leadership
Quick apply
Customer Relations Manager
Taylor Wimpey —Leicester
- Weekend availability
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
3d
Customer Service & Showroom Manager
Caesarstone —Husbands Bosworth
- Full-time
- CRM software
- Free parking
- Annual leave
Quick apply
Team Leader - Patient Services: Tuesday–Friday 11am- 8pm and Saturday 8am-5pm
Personal Homecare Pharmacy —Leicester
- Up to £35,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Continuous improvement
Quick apply
Customer Services Manager (18 Months FTC)
Mediq —Castle Donington
- £50,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
- Sick pay
Senior Customer Service Coordinator
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Quick apply
10d
Customer Relationship Manager (TURKISH SPEAKING)
BKM TRANSPORT UK LTD —Corby
- £25,420.00 - £49,092.80 a year
- Full-time
- Spanish
- Data analysis skills
- English
Quick apply
10d
Customer Service Manager - Furniture and Lighting
Soane Britain —Belgrave
- Full-time
- Continuous improvement
- Training & development
- Leadership
10d
Customer and Sales Support Team Leader
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Supervising experience
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Logistics Support Manager
HealthNet Homecare —Swadlincote
- £37,440 a year
- Full-time
- Computer literacy
- Computer skills
- Training & development
- Employee assistance programme
- Employee discount
Customer Manager
JD.COM INTERNATIONAL UK LTD —Coventry
Quick apply
8d
Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Employee discount
Sr. Supervisor Customer Success
Align Technology —Birmingham
- Full-time
- Bachelor's degree
- Continuous improvement
- Organisational skills
- Employee discount
Quick apply
BMW Corporate Hub Team Leader (Maternity Cover)
Sytner —Coventry
- Microsoft Office
- Continuous improvement
- Recruiting
- Employee discount
Executive Support Manager (L3) | Stellantis
Calex UK —Coventry
- £30,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
3d
Senior Resident Liaison Officer
Wates —Leamington Spa
- Travel
- Annual leave
14d
Automotive Manager Level 1 Team
MSX International —Coventry
- Full-time
- CRM software
- Computer literacy
- Continuous improvement
- Annual leave
Quick apply
Lead Marine Service Delivery Manager
GE Vernova —Rugby
- Full-time
- Hybrid work
- Time management
1d

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customer support & client services managers jobs near cosby, lec

Customer Service & Aftercare Manager

KRD Catering Equipment
Northampton

Quick apply

Job details

Full-time
£40,000 - £45,000 a year
3 hours ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service call handling
Ticket management
Process improvement
Complaint handling
Quality assurance
Zendesk
Continuous improvement cycles oversight
Team management
Management reporting
Root cause analysis
Leadership
Communication skills
Internal quality assurance

Full job description

About KRD

KRD Catering Equipment is a rapidly growing e-commerce retailer and importer of commercial catering equipment.

As our operations move into our larger Weedon site, we are looking for an experienced Customer Service Manager to take full ownership of our customer-service function, team and Zendesk platform.

This is not simply a senior customer-service agent position. You will be responsible for building an efficient, controlled customer-service operation while managing and developing the existing phone and email team.

The role

You will own the daily performance of customer service across email and telephone, while improving the systems, processes and decision-making behind the department.

You should be comfortable configuring Zendesk, managing staff, handling complex aftersales cases and making sensible commercial decisions within agreed company policies.

You will occasionally respond personally to important or escalated customers, but your main responsibility will be building and managing an effective department.

Key responsibilities

Take full ownership of Zendesk, including macros, triggers, automations, views, tags, routing and reporting.
Manage, coach and support the customer-service team across telephone and email.
Set daily priorities, monitor workloads and prevent uncontrolled ticket backlogs.
Build clear processes for deliveries, damages, returns, warranties, replacement parts, complaints and refunds.
Create written decision trees and authority limits so routine cases do not require director approval.
Review difficult or high-value cases and personally handle important escalations when appropriate.
Conduct regular quality checks and provide feedback and training to team members.
Produce and maintain customer-service templates, macros, SOPs and internal guidance.
Monitor response times, repeat contacts, refunds, complaints and customer-service quality.
Identify recurring product, warehouse, carrier or website problems and report their root causes.
Work closely with the warehouse, sales, e-commerce and management teams.
Ensure customer cases are documented clearly and supported by the correct evidence.
Help prepare evidence for chargebacks and other payment disputes when required.

What we are looking for

Essential:

Previous experience managing a customer-service or aftersales team.
Strong hands-on Zendesk administration experience.
Evidence of personally building or improving macros, triggers, workflows, routing and reporting.
Experience handling returns, warranties, complaints and difficult customer situations.
Strong written and spoken communication.
Confident making fair commercial decisions within agreed limits.
Able to monitor performance through service data and KPIs.
Calm, organised and decisive under pressure.
Able to work full-time from our Weedon site.

Desirable:

Customer-service experience within e-commerce, retail or physical products.
Shopify experience.
Experience with bulky goods, technical products or commercial equipment.
Experience working with parcel carriers, pallet networks and delivery claims.
Familiarity with chargebacks, payment disputes or B2B customer service.

Expected first 90-day outcomes

Complete an audit of the existing customer-service operation and Zendesk configuration.
Introduce consistent ticket categories, ownership, routing and service-level targets.
Build macros and processes covering the main recurring customer enquiries.
Establish clear refund, warranty, return and escalation decision rules.
Introduce weekly quality checks and individual team performance measures.
Eliminate uncontrolled aged ticket backlogs.
Reduce unnecessary customer escalations reaching senior management.
Produce a weekly report covering service levels, recurring problems and required corrective actions.

What we offer

The opportunity to take genuine ownership of an important business function.
Authority to improve the systems and processes rather than merely maintain them.
A growing team and business with substantial plans for expansion.
Direct access to senior management and the ability to influence company-wide improvements.

Please apply with an up-to-date CV and a short explanation of the Zendesk systems or customer-service processes you have personally built or improved.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Ability to commute/relocate:

Northampton NN7: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in cosby, lec

Customer Service & Aftercare Manager

Head of Client Experience

Customer Care and Planning Manager

Customer Relations Manager

Customer Service & Showroom Manager

Team Leader - Patient Services: Tuesday–Friday 11am- 8pm and Saturday 8am-5pm

Customer Services Manager (18 Months FTC)

Senior Customer Service Coordinator

Customer Relationship Manager (TURKISH SPEAKING)

Customer Service Manager - Furniture and Lighting

Customer and Sales Support Team Leader

Logistics Support Manager

Customer Manager

Service Delivery Manager

Sr. Supervisor Customer Success

BMW Corporate Hub Team Leader (Maternity Cover)

Executive Support Manager (L3) | Stellantis

Senior Resident Liaison Officer

Automotive Manager Level 1 Team

Lead Marine Service Delivery Manager

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