Senior service desk engineer Work, Jobs in Cosby, Lec (with Salaries)

Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Maintenance
- Mentoring
- In-person
Quick apply
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Continuous improvement
- Mentoring
- Flexible schedule
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
7d
Engineering Risk Manager
GE Vernova —Rugby
- Full-time
- Engineering
- Analysis skills
- Continuous improvement
9d
Senior Geoenvironmental Engineer
Soiltechnics Ltd —Northampton
- From £35,000 a year
- Overtime
- Bachelor's degree
- Mentoring
- Training & development
- Annual leave
Quick apply

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IT Engineer (MSP)
Mark1 IT Solutions Ltd —Melton Mowbray
Full UK driving licence and ability to commute to LE13. Full UK driving licence required. Support the sales team by identifying components and effort for quotes…
£36,000 - £40,000 a year
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8d
Support Engineer 2nd Line
Academia Group —Leicester
Essential Requirement: Due to the remote nature of this role and regular travel to client sites across the Midlands, candidates must hold a full UK driving…
£35,000 - £38,000 a year
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Senior IT Support Engineer

Kazzoo Ltd
Leicester

Quick apply

Job details

Permanent
£35,000 - £40,000 a year

Benefits

Company events
On-site parking

Qualifications

Technical troubleshooting
Technology infrastructure experience
TCP
Cloud infrastructure
Driving Licence
Client engagement
Mentoring junior staff
User account provisioning
Maintenance
Network infrastructure
User account management
IT permissions management
IT support
Mentoring
IP networking
Customer support
Customer interaction
Cybersecurity
Project leadership
Communication skills
Microsoft Azure
Planned maintenance
Help desk

Full job description

Senior IT SupportEngineer

£35,000 – £40,000
Location: On-site / Support Desk

About the Role

We’re looking for a Senior IT Engineer to take a leading role in supporting and improving client IT environments. This position goes beyond day-to-day support - you’ll act as a technical escalation point, contribute to infrastructure design, and play a key role in delivering projects and driving best practices.

You’ll be joining a small team with huge ambitions, where your input genuinely matters. This is an opportunity to have a real impact, shape how services are delivered, and grow with the business.

If you enjoy solving complex problems, working with modern technologies, and having a direct influence on outcomes, this role offers the autonomy and variety to do exactly that.

*Due to the nature of this role, remote or hybrid working will not be considered*

What You’ll Be Doing

Acting as a technical escalation point for complex support issues
Delivering advanced remote and on-site support across client environments
Leading and contributing to projects (migrations, cloud adoption, infrastructure upgrades)
Supporting and optimising Microsoft 365, Azure, and hybrid environments
Designing and implementing secure, scalable IT solutions
Proactively monitoring systems and identifying improvements
Mentoring junior engineers and supporting team development
Building strong client relationships and providing expert guidance
Perform network troubleshooting and configuration.
Install, configure, and maintain hardware, software, and IT systems.
Perform regular system updates, patching, and security updates.
Assist with user account setup, permissions, and access control management.
Ensure compliance with data security, backup, and disaster recovery policies.
Monitor and manage client IT infrastructure using our support management software
Conduct scheduled maintenance and routine system health checks.
Maintain accurate system documentation and support records.
Keep the Support management software updated with current client system information and support activities.
Implement cybersecurity best practices to protect client environments.
Assist with security audits and vulnerability assessments.
Ensure all systems comply with company IT policies and procedures.
Communicate effectively with clients to resolve issues and ensure satisfaction.
Provide training and guidance to clients on IT systems and software.
Assist with IT asset management, including hardware inventory tracking and procurement.
Maintain accurate records of equipment, licenses, and infrastructure components.

What We’re Looking For

Essential:

Strong experience in a Level 3 / Senior IT support or infrastructure role
Deep understanding of Windows environments and networking (DNS, DHCP, TCP/IP, VPN)
Hands-on experience with Microsoft 365, Azure, and Active Directory
Proven ability to troubleshoot complex issues
Excellent communication and customer-facing skills

Desirable:

Experience in an MSP or multi-client environment
Knowledge of cybersecurity best practices
Relevant certifications (Microsoft, CompTIA, Cisco)

Why Join Us?

Annual bonus based on company and individual performance
Regular team days and social events
Use of a company pool vehicle for client site visits
Work on high-impact projects, not just support tickets
Be part of a growing company where you can make a real impact
Exposure to modern cloud and hybrid environments
Opportunities to influence technical decisions
Ongoing training and certification support
Clear progression into senior, lead, or specialist roles
Supportive, collaborative team culture

The Right Fit

You’re an experienced engineer who takes ownership, enjoys mentoring others, and looks beyond quick fixes to long-term improvements. You’re confident working in a fast-paced environment, directly with clients and want to play a key role in delivering high-quality IT services.

Job Type: Permanent

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company events
On-site parking

Experience:

IT support: 5 years (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

senior service desk engineer jobs in cosby, lec

Senior IT Support Engineer

Support Engineer 2nd Line

Senior Service Desk Engineer

2nd Line Help/Service desk Engineer

1st / 2nd Line IT Support Analyst

Engineering Risk Manager

Senior Geoenvironmental Engineer

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