Tech lead and engineer Work, Jobs in Cottenham, Cam (with Salaries)

Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
7d
Tech Lead and Engineer Manager
University of Cambridge —Cambridge
- Up to £86,500 a year
- DevOps
- Team management
- Agile
- Annual leave
Applications Engineer III
Clear-Com —Cambridge
- Remote
- Microsoft Powerpoint
- Bachelor's degree
- In-person
Senior Software Engineer, Windows/Desktop Applications - Cambridge, United Kingdom
Speechify —Cambridge
- Remote
- Software troubleshooting
- Windows
- C++
7d
Service Support Specialist
M Group —Saint Ives
- Rotating shift
- Communication skills
- Annual leave
- Employee assistance programme
Software Engineer
Redgate —Cambridge
- Up to £55,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Communication skills
- Annual leave
FLM Engineer
M Group —Saint Ives
- Computer literacy
- Maintenance
- Analysis skills
- Annual leave
- Employee assistance programme
Agentic AI Engineer (life sciences)
Healx —Cambridge
- Full-time
- Hybrid work
- Master's degree
- Software development
- AI
- Annual leave
- Work from home
Senior Software Engineer, Foundry
Redgate —Cambridge
- £55,000 - £80,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Master's degree
- Machine learning
- Annual leave
Service Support Specialist (3 Month fixed term contract)
M Group —Saint Ives
- Rotating shift
- Communication skills
- Annual leave
- Employee assistance programme
Infrastructure Team Lead
Speechmatics —Cambridge
- Hybrid work
- Team management
- Training & development
- Communication skills
Senior IT Infrastructure & Cloud Consultant
HBP Group —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
Quick apply
Lead Software Engineer
Redgate —Cambridge
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Mentoring
- Training & development
- Annual leave
Tech Lead (Poland)
RemoteStar —Cambourne
- Full-time
- Hybrid work
- Team management
- Mentoring
- Agile
Heat Pump Installer
Aira —Cambridge
- Overtime
- Customer service
- Annual leave
- Life insurance
Quick apply
Plumbing and Heating Engineer
Aira —Cambridge
- Overtime
- Schematics
- Plumbing
- Annual leave
- Life insurance
Quick apply
Architecture-Technology Co-Designer
IMEC Inc. —Cambridge
- Doctoral degree
- Engineering
- Master's degree
Lead RF Design Engineer
PA Consulting —Melbourn
- Full-time
- Engineering
- Communication skills
- Annual leave
Quick apply
Lead Hardware Design Engineer
PA Consulting —Melbourn
- Full-time
- Engineering
- Communication skills
- Annual leave
Quick apply
Team Lead - Software Engineering
Secondmind —Cambridge
- Full-time
- Hybrid work
- Team management
- Mentoring
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

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Head of Customer Success

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£85,000 - £90,000 a year
7 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Process improvement
Team management
Churn prevention
B2B
Operational strategy development
HubSpot
SaaS

Full job description

We're looking for someone exceptional to build and lead our entire Customer Success function from the ground up. An opportunity to build something that doesn’t exist yet.

At Cambrionix, we've spent more than 15 years building world-class hardware trusted by some of the biggest technology brands in the world. We have more than 1.8 million ports in operation globally, and our technology powers mission-critical environments across multiple industries. We're internationally recognised for delivering the fastest, most reliable and most intelligent USB solutions on the planet.

Now we're entering our next chapter.

We're evolving from a traditional manufacturing business into a software and SaaS-led organisation, with Cambrionix Connect at the centre of that transformation. Our cloud platform enables customers to remotely manage, monitor and control devices across entire global fleets from a single interface.

And that's where you come in.

Your mission

Working for the Chief Revenue Officer and working closely with Rev Ops, Tech Engineering and Business development, you will build a function that customers genuinely love.

You'll define the strategy, create the playbooks, design the customer journey, identify the key signals that require actioning implement the processes, establish the metrics, and help build a scalable function that supports our transition to a recurring SaaS business.

What you'll be doing

Designing and launching the entire Customer Success function within HubSpot CRM
Creating customer onboarding programmes that drive adoption from day one
Developing customer journey maps across the entire lifecycle
Building scalable processes, playbooks and customer success frameworks
Reducing churn and increasing customer retention
Identifying opportunities for customer growth and expansion through both upsell and cross sell
Building dashboards that provide meaningful insights into customer behaviour
Recruiting, developing and leading a Customer Success team as the function grows
Becoming the voice of the customer across the business

You will have experience building a Customer Success function rather than simply managing an established one. You'll understand that customer success is far more than customer support and will have a genuine passion for creating processes, systems and strategies from the ground up. You'll thrive in an environment where there's a blank sheet of paper rather than an existing playbook and will be equally comfortable developing strategy and delivering operational excellence. You'll be able to move effortlessly between conversations with customers, engineers and senior leaders, translating customer needs into meaningful business and product decisions. You'll also have a strong understanding of key SaaS metrics, including customer adoption, retention, churn, expansion and lifetime value, together with experience working in a B2B SaaS, technology, software or platform-based business. Most importantly, you'll enjoy building scalable solutions and helping organisations navigate periods of growth and transformation.

We'd be especially excited if you have experience with:

Scaling a customer success function during a business transformation
SaaS implementation and onboarding
Subscription and recurring revenue models
Technical products
Enterprise customers
Customer success platforms and automation tools
Building and leading high-performing teams

Why Cambrionix?

Because we're not standing still. We have ambitious plans, significant investment and a product roadmap that's reshaping our future. Please don't apply because you're looking for a comfortable, steady-state management role. Apply if you want to build something remarkable.

If those words resonate with you, we'd love to talk.

Pay: £85,000.00-£90,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Success: 5 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

tech lead and engineer jobs in cottenham, cam

Head of Customer Success

Tech Lead and Engineer Manager

Applications Engineer III

Senior Software Engineer, Windows/Desktop Applications - Cambridge, United Kingdom

Service Support Specialist

Software Engineer

FLM Engineer

Agentic AI Engineer (life sciences)

Senior Software Engineer, Foundry

Service Support Specialist (3 Month fixed term contract)

Infrastructure Team Lead

Senior IT Infrastructure & Cloud Consultant

Lead Software Engineer

Tech Lead (Poland)

Heat Pump Installer

Plumbing and Heating Engineer

Architecture-Technology Co-Designer

Lead RF Design Engineer

Lead Hardware Design Engineer

Team Lead - Software Engineering

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