Customer care manager Work, Jobs in Cottesmore, Lec (with Salaries)

Sales and Customer Services Team Leader
Cover My Insurance —Grantham
- £32,000 - £35,000 a year
- Full-time
- CRM software
- Training & development
- Leadership
- Free parking
- Employee discount
Quick apply
Fractional Chief Operating Officer (COO)
Trade Mastermind Limited —Peterborough
- £150,000 - £200,000 a year
- Full-time
- Continuous improvement
- Team management
- Recruiting
Quick apply
10d
Head of Customer Service
Trade Mastermind Limited —Peterborough
- £60,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
1d
Customer Relationship Manager (TURKISH SPEAKING)
BKM TRANSPORT UK LTD —Corby
- £25,420.00 - £49,092.80 a year
- Full-time
- Spanish
- Data analysis skills
- English
Quick apply
3d
Registered Manager
Aiyara Partners —Sleaford
- £70,000 - £75,000 a year
- Full-time
- Management
- Budgeting
- In-person
Quick apply
14d
Commercial and Customer Experience Manager
The Core at Corby Cube —Corby
- £36,500 a year
- Weekend availability
- Bar
- Management
- Business development
- Flexible schedule
Quick apply
2d
Customer Care and Planning Manager
Effective Energy Group —Leicester
- Continuous improvement
- Team management
- Leadership
Quick apply
Team Coordinator/Team Lead - Tenant Find
Dwelly —Stamford
- Travel
- AI
- Leadership
- Annual leave
Assistant Store Manager (Grantham store)
Tapi —Grantham
- Full-time
- Sales
- Continuous improvement
- Retail management
- Employee assistance programme
- Employee discount
9d
Contact Centre Leader - Complaints
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Annual leave
14d
Store Manager
Topps Tiles —Stamford
- Up to £31,500 a year
- Customer service
- Training & development
- Retail management
- Employee discount
Category Development Manager
Mars —Waltham on the Wolds
- Merchandising
- Analytics
2d
Padel Club Community / Site Manager
Padel Tree Limited —Peterborough
- £30,000 - £60,000 a year
- Full-time
- No experience needed
- In-person
- Communication skills
Quick apply
2d
Capital Account Manager
Steris —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
E-Commerce Manager
Fusion International UK Ltd —Deeping St James
- £25,420.00 - £58,989.09 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick apply
5d
Senior Complaints Operations Leader
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
4d
Front of House Manager
The Core at Corby Cube —Corby
- £29,600 a year
- Weekend availability
- Management
- Customer service
- Computer skills
- Flexible schedule
Quick apply
3d
Operations Manager
ASDA —Corby
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
7d
Duty Manager (Casual)
The Core at Corby Cube —Corby
- £14.01 an hour
- Part-time
- Management
- Supervising experience
- First Aid Certification
Quick apply
22h
Customer Service & Showroom Manager
Caesarstone —Husbands Bosworth
- Full-time
- CRM software
- Free parking
- Annual leave
Quick apply

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customer care manager jobs near cottesmore, lec

Sales and Customer Services Team Leader

Cover My Insurance
Grantham

Quick apply

Job details

Permanent | Full-time
£32,000 - £35,000 a year

Benefits

Free parking
Casual dress
Free flu jabs
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

CRM software
Sales persuasion
Customer service call handling
Inbound customer enquiry call handling
Sales management
Stakeholder liaison
Mentoring junior staff
Process improvement
Internal department liaison
Complaint handling
Performance management
Staff training
Professional development mentoring
Customer interaction
Outbound calling
Training & development
Sales and customer service experience
Leadership
Team motivation leadership
Communication skills

Full job description

Job Summary

We are seeking a dynamic and motivated Sales and Customer Services Team Leader to spearhead our customer engagement efforts and drive sales performance. In this role, you will lead a diverse team, ensuring exceptional service delivery while achieving sales targets. Your leadership will inspire team members to excel, foster a positive work environment, and develop strategies to enhance customer satisfaction across multiple languages and markets. This is an exciting opportunity for a proactive leader passionate about customer success and sales growth.

Responsibilities

Lead, coach and motivate a team of Sales & Customer Service Representatives to achieve individual and team sales targets.
Monitor performance metrics, identify gaps, and implement action plans to improve conversion rates, upselling activity and overall team productivity.
Provide regular training and side-by-side coaching to enhance product knowledge, sales techniques and customer service skills.
Analyse sales pipelines, campaign performance and existing customer quote activity to identify opportunities for growth and process improvement.
Oversee the team’s use of CRM systems and ensure all customer interactions, updates and policy details are recorded accurately and consistently.
Allocate and triage inbound and outbound workflows, ensuring efficient handling of enquiries, warm leads and incomplete applications.
Review complex queries and escalations, providing guidance on product features, coverage, pricing and eligibility where required.
Ensure service levels and quality standards are met, balancing both sales targets and customer experience expectations.
Work closely with management to share insights on customer needs, market trends and emerging sales opportunities across products, services and education.
Provide feedback to internal teams (e.g., underwriting, operations, marketing) to support process improvements and enhance the customer journey.
Contribute to the development and refinement of sales scripts, processes, training materials and campaign strategies.
Conduct regular one-to-one meetings, performance reviews and coaching sessions with team members.
Support onboarding and training of new hires to ensure they are fully equipped to meet performance expectations.
Foster a positive, high-performance team culture focused on accountability, customer satisfaction and commercial success.
Provide phone-based support when required, including handling inbound and outbound customer calls to maintain service levels, offer cover for absences, and demonstrate best-practice sales and service behaviours.
Facilitate/complete UAT Testing for new products and product enhancements
Complaints management for customer service/sales at point

Requirements

Proven expertise in sales and customer service, with the ability to coach others in effective sales techniques and customer engagement.
Demonstrated ability to understand customer needs and guide teams in delivering tailored solutions
Exceptional written and verbal communication skills, with the ability to convey information clearly and influence both customers and internal stakeholders.
Strong proficiency with CRM systems and sales tools, with the ability to analyse data, monitor team performance, and ensure accurate documentation.
Excellent interpersonal and leadership skills, with the capability to foster teamwork, provide constructive feedback, and motivate staff.
Fast learner, able to absorb new product information, tools, and processes quickly—and support team members in doing the same.
Resilience, adaptability and strong problem-solving skills, with the ability to remain calm and solution-focused under pressure.
Advanced objection-handling skills, and the ability to coach team members on managing challenges and converting difficult conversations into sales opportunities.

Join us as a Sales and Customer Services Team Leader where your energy, leadership, and strategic insight will shape outstanding customer experiences while driving our business forward!

Full-time hours are 35 per week/5 days per week. Working hours will be on a rota basis, with shifts scheduled between 8:00am and 8:00pm, Monday to Sunday.

Pay: £32,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free flu jabs
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in cottesmore, lec

Sales and Customer Services Team Leader

Fractional Chief Operating Officer (COO)

Head of Customer Service

Customer Relationship Manager (TURKISH SPEAKING)

Registered Manager

Commercial and Customer Experience Manager

Customer Care and Planning Manager

Team Coordinator/Team Lead - Tenant Find

Assistant Store Manager (Grantham store)

Contact Centre Leader - Complaints

Store Manager

Category Development Manager

Padel Club Community / Site Manager

Capital Account Manager

E-Commerce Manager

Senior Complaints Operations Leader

Front of House Manager

Operations Manager

Duty Manager (Casual)

Customer Service & Showroom Manager

I want to receive the latest job alerts for customer care manager in cottesmore, lec

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